Eco Renewables Group Reviews 

152
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its superb service and professional, knowledgeable team, who ensure installations are completed efficiently and with great attention to detail. Many highlight the competitive and reasonable pricing, often noting significant savings compared to other quotes. The staff, from sales to fitters, are frequently commended for their helpfulness, clear communication, and willingness to go above and beyond, making the entire process seamless. Reviewers appreciate the excellent customer service, noting quick responses and effective issue resolution, even years after installation. However, some customers also noted concerns regarding product functionality and after-sales support. A few people experienced initial product issues, such as inverters not working or batteries not charging as expected, leading to reliance on grid electricity. Some reviewers were not happy with the after-sales customer service, reporting difficulties in getting timely assistance for broken components or unresolved issues, sometimes waiting weeks for a response or resolution.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing their experience as excellent from... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Product

People report ambiguous experiences with product, with many customers praising the functionality and quality... See more

Price

Customers consistently note positive experiences with price, often finding it competitive and offering great... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding knowledge, care, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, the team were absolutely superb. They installed 22x 510W Aiko panels, 2 Tesla Powerwall 3s, and a Zappi charger — all at a really competitive price and with great attenti... See more

Company replied

Rated 5 out of 5 stars

After several quotes and visits by ECO, we selected them to install a 3-phase, system, 72 solar panels and 35kw battery pack. The roofers and electrician did a great job of the installation and Chr... See more

Rated 5 out of 5 stars

Had great experience with Chris and team. The deal was decided in less than 10 mins of conversation as it was among one of the best I had received. There were nuances surfaced later at the time of ins... See more

Company replied

Rated 5 out of 5 stars

Installation excellent. The squad of guys did a super neat job of fitting panels and hiding cables. Despite biting cold and rain they fitted 22 panels, battery and inverter in 2 days.. just as they sa... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

We are an MCS Certified installer of solar PV and battery storage solutions to the U.K. As a company, we pride ourselves on offering the best products, service, workmanship, all at the best prices! As well as being MCS certified, we are registered with RECC to offer consumers peace of mind that all installations and service adhere to the highest standards. For any enquiries, please contact via phone or email below: info@ecorenewablesgroup.co.uk 0800 069 8025 Many thanks, ERG team


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

152 reviews

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4.7

All reviews

(152)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Eco Renewables Group Review

Eco Renewables Group Review – 5/5 ⭐⭐⭐⭐⭐

Eco Renewables Group recently installed solar panels on my garage, along with a Tesla battery storage system, and I couldn’t be happier with their service. From start to finish, they were professional, efficient, and reliable.

They turned up exactly when they said they would, completed all the work in one go, and followed through on every detail. The installation was smooth, and the quality of workmanship was excellent. On top of that, their pricing was very competitive, offering great value for money.

If you're considering solar and battery storage, I highly recommend Eco Renewables Group. A hassle-free experience with top-notch service! 5/5 ⭐

26 January 2025
Unprompted review
Eco Renewables Group logo

Reply from Eco Renewables Group

Thank you so much for your review. We're thrilled to hear that you're happy with the solar panel and Tesla battery installation. It's great to know that our team delivered on professionalism, efficiency, and quality. We always strive to provide top-notch service and value, so your feedback truly means a lot. If you ever need anything in the future, don’t hesitate to reach out. Thanks again for recommending Eco Renewables Group

Rated 5 out of 5 stars

I would recommend Eco Renewables Group…

I would recommend Eco Renewables Group to anyone.

From the very first enquiry to completion, you often hear horror stories about Solar PV and battery storage installers, which can make you a bit apprehensive to proceed. However, Eco Renewables Group has been fantastic from day one.

They patiently answered all my questions, and the teams who came to install and commission the system were absolutely brilliant. They completed the installation neatly and professionally.

Even after commissioning the system, their customer service was outstanding—they promptly answered calls, addressed any questions, and replied to emails.

They’ve been absolutely brilliant. I would strongly recommend them!

4 February 2025
Unprompted review
Eco Renewables Group logo

Reply from Eco Renewables Group

Thank you so much for your kind words and detailed review. We're thrilled to hear that your experience with Eco Renewables Group has been so positive from start to finish. We understand how important it is to have a smooth and reliable process, and we're glad we could provide that for you. Our team strives to deliver exceptional service, both during installation and after, so it's great to hear that we met your expectations. If you ever need anything in the future, don't hesitate to reach out. Thank you again for choosing Eco Renewables Group

Rated 5 out of 5 stars

Happy overall

George was very helpful and knowledgeable!
Overall really good experience and very competitive priced in comparison to other quotes received.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

The process to fit my new solar panels…

The process to fit my new solar panels and solar battery system was carried out very successfully.
I just had a problem with the initial survey with regards to identifying the number of solar panels my roof could accommodate.

26 January 2025
Eco Renewables Group logo

Reply from Eco Renewables Group

Thank you for sharing your feedback. We're glad to hear that the installation of your solar panels and battery system was successful overall. We truly appreciate your honesty regarding the initial survey. We always aim to ensure accuracy from the start, and we’ll take your comments into consideration to improve our process moving forward. If you have any other questions or concerns, feel free to reach out – we're always here to help. Thanks again for choosing Eco Renewables Group

Rated 5 out of 5 stars

great service from initial inquiry to…

great service from initial inquiry to installation and quick response to storm damage

31 January 2025
Eco Renewables Group logo

Reply from Eco Renewables Group

We’re delighted to hear that you had a positive experience from start to finish, and that we were able to quickly assist with storm damage. Providing excellent service and support is our priority, and it's great to know we met your expectations. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing Eco Renewables Group

Rated 5 out of 5 stars

Just had an PV and battery Installation…

Just had an PV and battery Installation done by Eco and it was perfect from start to finish from initial booking and quote by David all the way to the hand over documentation from Laura.

Mike the electricians work is super tidy and Brad the roofer planned out and laid the 18 panels on 2 roofs.

Had a little issue with the Meter and CT clamp not registering and this was identified by Ryan one of the bosses and Mike came back out and replaced it.

Would 100% recommend and will be using them again in the future to add another battery.

10 January 2025
Unprompted review
Eco Renewables Group logo

Reply from Eco Renewables Group

We’re thrilled to hear that everything went smoothly from start to finish, and that you were pleased with the work of our team, from David’s initial quote to Laura’s handover documentation. We also appreciate your patience in working through the meter and CT clamp issue, and we're glad Ryan and Mike were able to resolve it promptly. It’s fantastic to hear that you would recommend us and are already thinking about future projects. We look forward to working with you again when you’re ready to add another battery. Thanks again for choosing Eco Renewables Group

Rated 4 out of 5 stars

One month in and so far so good

One month in and so far so good. There were a few hiccups but the team were helpful, professional and did their best to address the problems. I would recommend the team to friends and family.

5 December 2024
Rated 5 out of 5 stars

Good efficient team

Good efficient team, arrived early, in good time.
Fitted 20 Solar panels to the roof without effort, and made a very good job fitting in a new Tesla power wall3 battery in the garage. It was a very cold day, but the team worked non-stop to complete the job in under five hours.

10 December 2024
Eco Renewables Group logo

Reply from Eco Renewables Group

We're so glad to hear that our team was efficient and able to get the job done quickly, even in the cold weather! It's great to know that you're happy with the installation of both your solar panels and Tesla Powerwall 3. We always strive to provide high-quality service, and it’s wonderful to hear that we met your expectations. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing Eco Renewables Group

Rated 3 out of 5 stars

Eco Renewables Group provides a…

Eco Renewables Group provides a satisfactory service overall, but with room for improvement. Chris, the co-owner, is professional and takes the time to address customer concerns, showing genuine care and dedication. The installation team is efficient and knowledgeable, completing work in a timely manner while being informative, though more guidance pre-installation would be beneficial. Pricing is competitive and the equipment is of good quality. However, aftercare service appears lacking, with issues like system faults not being promptly resolved, leading to customer frustration. More reliable customer support post-installation would enhance the overall experience.

10 November 2024
Unprompted review
Eco Renewables Group logo

Reply from Eco Renewables Group

We're glad to hear that you had a positive experience with Chris and our installation team, and we truly appreciate your recognition of their professionalism and efficiency. Your comments about pre-installation guidance and aftercare service are incredibly valuable to us, and we will certainly look into improving these aspects moving forward. We are committed to enhancing our customer support to ensure a more seamless experience.

Rated 3 out of 5 stars

Good result but struggle to get there

Planning the solar panels and battery was easy but no pre-site visit so uncertainty about whether 10 or 12 panels would fit. Sales were very responsive. When I found a cheaper deal elsewhere the price was reduced accordingly.

Installation delayed due to no scaffolder turning up and poor communication from Eco Renewables with me, so I stayed in waiting for them but they did not show. I had to then chase for a new installation date.

Courier tried to deliver battery and inverter on day that scaffolder did not turn up so I declined the package. I was never told I would need to store the equipment prior to the installation. I had no where to do that and no communication from Eco Renewables that I would have to do this.

The installation day was a partial success but it took 2 days to complete due to the installers not having all the correct equipment. They could only fit 10 panels in the end. Was given very basic information about he app and little further help.

The installers left all their rubbish behind despite me understanding they would remove it. Due to the nature of the waste including metal parts, wiring, etc I had to take it to recycling centre myself. I contacted CEO but no further action taken. No offer of price reduction due to my experience that he was fully aware of.

Finally the scaffolders chipped a new patio slab when removing their scaffolding. They offered to pay for the slab to be replaced once we contacted them.

Overall good price but I would not use or recommend Eco Renewables Group for solar and battery installation.

16 September 2024
Rated 5 out of 5 stars

very smooth transaction throughout

very smooth transaction throughout very knowledgeable and reasonable company the fitting team were very knowledgeable and respectful the electrician was very tidy and full of information and helpful in all a very good experience all round and i feel value for money

15 November 2024
Rated 5 out of 5 stars

random gem

Found this company by random on Facebook... normally I'd be totally skeptical but happy to find that they're actually a great company to work with. Everything went fine, price was good, no stress. Even the after sales support responded promptly. Won't hesitate to recommend them.

1 November 2024
Eco Renewables Group logo

Reply from Eco Renewables Group

We’re so glad to hear that you took a chance on us and had a positive experience. It’s great to know that everything went smoothly, from pricing to after-sales support. We truly appreciate your trust and are honored by your recommendation. If you ever need anything else, we’ll be here to help! Thanks again for choosing Eco Renewables Group

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