Fantastic customer care from Kirsty at Eclisse. We had some issues with couriers - not the fault of Eclisse, just couriers being their normal apathetic selves. Kirsty was on the case and did everyth... See more
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I ordered 3 Eclipse glass pocket doors. Two failed - the glass literally dropped out of the top metal channel. 2 were replaced but refitting at my cost! They have also now failed (within 1year).... See more
Company replied
We use these doors for our accessible changing rooms in our adaptive surf centre. They're brilliant as they don't take up any space in the rooms, leaving plenty of space for manoeuvring wheelchairs i... See more
Experience today with eclisse was amazing. We needed clarification over an issue that was holding our project up concerning fire safety regs. Diana the customer service manager not only gave us all... See more
Company details
Written by the company
Buy quality Pocket Door Systems - single, double, glass & FD30. Single kit from just £249 +vat, free & fast delivery, 15 yr guarantee, phone support, bespoke sizes available.
Contact info
NG32 2BP, Gonerby Moor, United Kingdom
- www.eclisse.co.uk
4.5
Excellent
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Eclisse Pocket Door System: A Seamless Installation Experience
With over 20 years of experience as a tradesman, I know that pocket door systems can be challenging, even for the most skilled professionals. However, the Eclisse system makes the process seamless. From their clear and detailed ordering system to the well-packaged delivery and easy-to-follow instructions, it’s a pleasure to assemble and install.
31 January 2025
Unprompted review
Reply from Eclisse UK
Hello
Thank You for your kind review. We're thrilled that the assembly and installation process was a pleasure for you.
Your feedback is greatly appreciated and will surely help others in making an informed decision.
Thank you for choosing ECLISSE!
Many Thanks
The ECLISSE UK Team
Door frame
Very, very happy with the service. I got every time I phoned, I got a happy voice on the end. They bent over backwards to resolve my issues. Especially kirsty
6 February 2025
Unprompted review
Reply from Eclisse UK
Hello Daniel,
Thank you so much for your kind words!
We’re thrilled to hear that you had such a positive experience with our team. It’s wonderful to know that every time you called, you were greeted with a happy voice and that we could resolve your issues to your satisfaction. We’ll be sure to pass on your special thanks to Kirsty – she’ll be delighted to hear she made such a difference. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service.
Kind Regards
The ECLISSE UK Team
Some delivery issues, but resolved fast.
Some delivery issues, but all was resolved as fast as possible. Very good customer service.
2 January 2025
Reply from Eclisse UK
Dear Ben,
Thank You for sharing your feedback with us. We apologize for the delivery issues you experienced, we rely on third party courier services, and while we strive for perfection, occasionally things go wrong! We are glad to hear that our team were able to solve your delivery issues quickly. Your kind words about our customer service team are greatly appreciated and will be passed on. We aim to provide the best service possible and your feedback helps us to continually improve.
Best Regards
The ECLISSE UK Team
Reply from Eclisse UK
Dear Mark,
Thank you so much for your kind words and for taking the time to leave us a review. We’re thrilled to hear that you were pleased with our service and the speed of delivery. At ECLISSE UK, we always aim to provide the best experience for our customers, and it’s wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The ECLISSE UK Team
As always when I purchase an Eclisse…
As always when I purchase an Eclisse pocket door, easy, quick, quality product
19 December 2024
Reply from Eclisse UK
Hi Ian
Happy New Year and Thank you for your continued trust in ECLISSE. We’re delighted to hear that you consistently find our pocket doors easy to install, quick to receive, and of high quality. Your satisfaction is incredibly important to us, and we appreciate your loyalty. If you ever need any assistance please feel free to contact us!
Kind Regards
The ECLISSE UK Team
Right from the search to install…
Right from the search to install everything is spot on.
My first time using this company and was recommended Eclisse by a colleague and thankful for this
18 November 2024
Reply from Eclisse UK
Hello Gary
Thank You so much for the great review! We're thrilled to hear that your experience with us was so positive. Its great to know that your colleague's recommendation led you to us!
Customer satisfaction is our top priority and we're delighted that we could meet your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to contact us!
Kind Regards
The ECLISSE UK Team
pocket sliding door system.
Very efficient from my enquiry to receiving the product, also very quick.
23 October 2024
Reply from Eclisse UK
Dear Philip
Thank you for your kind words! We’re delighted to hear that you found our service efficient and quick from your initial enquiry to receiving your product. Your satisfaction is our top priority, and we truly appreciate your feedback and support. If you need any further assistance, please don’t hesitate to reach out.
Kind Regards
The ECLISSE UK Team
Fantastic customer service
Fantastic customer service, I live in Perth, Scotland, ordered from them twice, overnight delivery was outstanding, very knowledgeable staff on the phone, cannot recommend them highly enough.
23 October 2024
Reply from Eclisse UK
Hello David
Thank you so much for your wonderful review!. We are thrilled to hear that you had such a positive experience with our customer service team and the speed of the delivery. Its great to know that our expert staff could assist you effectively and we'll be sure to pass your kind words on to them. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Best Regards
The ECLISSE UK Team
I inadvertently ordered the wrong…
I inadvertently ordered the wrong product but staff couldn’t be more helpful. I posted the item back and a refund was paid very quickly. So I would recommend this company but check unlike me thst you are ordering the right item 🥴
21 October 2024
Reply from Eclisse UK
Dear Peter
Thank you for your feedback! We’re delighted to hear that our team was able to assist you promptly and efficiently. Mistakes happen, and we’re always here to help make things right. We appreciate your recommendation and your advice to double-check orders. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The Eclisse UK Team
Pocket door predicament
Phoned this morning , and spoke to Kirsty Kemp who was extremely knowledgable and helpful,
I needed help to remove a part of a pocket door assembly , and she sent a pdf to help ,
Her email was very prompt ,
Great service ,
Thank you Kirsty 😊
24 October 2024
Unprompted review
Reply from Eclisse UK
Thank you for your wonderful feedback! We’re thrilled to hear about your positive experience. It’s great to know that Kirsty was able to assist you promptly and effectively with your enquiry.
We’ll be sure to pass on your kind words to Kirsty. If you need any further assistance, please don’t hesitate to contact us. Your satisfaction is our top priority, and we really appreciate you taking the time to share your experience
Best regards,
The ECLISSE UK Team
Lost part of my order with the courier…
Lost part of my order with the courier company
25 September 2024
Reply from Eclisse UK
Dear Ian
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the lost part of your order. We rely on a third-party courier service, and while we strive for perfection, sometimes things do go wrong.
One of our customer service team members will be in touch with you shortly to arrange a free-of-charge replacement. We appreciate your patience and understanding.
Best regards,
ECLISSE UK
Next day delivery 🚚
Next day delivery 🚚, great.
Excellent customer service on reporting one package was open upon delivery .
Immediate response with contents list on request , fortunately nothing was missing.
24 September 2024
Reply from Eclisse UK
Dear Robert
Thank you for your positive feedback! We’re delighted to hear that you were pleased with our next day delivery service and that our customer service team was able to assist you promptly when you reported the open package. We’re glad that nothing was missing from your order.
Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
ECLISSE UK
Worst, most stressful experiences of my life
I purchased a Syntesis glass pocket door (and sincerely wished I hadn't). Never before in my life have I had to write so many emails asking for help. We had so many issues and were forced to make workarounds because the product is massively too over-engineered. I had teams of builders/carpenters/project managers/electricians etc and no-one could work out how to fit it (despite a lot of emails to customer service). Instructions are just crazy - ie picture of a door a few arrows and a tick (laughable - though no-one was laughing at our end). We had to bodge things and we still have bits left over. One suggestion from customer support included "attach some kind of pliable metal plates to the back of the door post". The location of the door seemed to the issue. Like most doors in our house, it's not in the center of a wall. I cannot count the number of times the door almost finished in the skip, but eventually we managed to get it up (missing various bits). It kind of looks ok. But if I could go back, I would get something else
31 May 2024
Unprompted review
Reply from Eclisse UK
Dear MrD
Thank you for your detailed feedback regarding your experience with the Syntesis glass pocket door. We sincerely apologize for the frustration you encountered during the installation process. We are always grateful for customer feedback and are in the process of reviewing the instructions to ensure they include some additional helpful installation tips going forward based on your feedback. Regarding the specific issues you faced, we recognize that the standard installation method of screwing through the studwork into the back of the door post was not possible given your choice of installation location and therefore your installers needed to find a workaround to avoid screwing through the Syntesis doorpost face and into the studwork. We appreciate your perseverance in getting our pocket door installed.
Best regards,
ECLISSE UK
Extremely Disappointed with Eclisse's Service and Website
I had today an incredibly frustrating experience with Eclisse, and I feel compelled to share it in the hope that others might avoid the same ordeal.
Firstly, the Eclisse website is a complete disaster. It's incredibly confusing and makes it nearly impossible to determine which Piano Round Bathroom/Privacy Lock Set you are selecting. There is no clear way to see what color you are picking, leading to unnecessary mistakes and frustration.
Despite my careful attempts to choose the right product, I ended up receiving the wrong color. When I reached out to Eclisse for assistance, I was met with nothing but rudeness and unhelpfulness from their customer service agent. The agent had the audacity to tell me that I didn't know how to use their website correctly.
To make matters worse, when I requested to speak with a manager, I was told none was available. Additionally, they refused to provide me with the process for filing a formal complaint, which I believe is mandatory for any reputable company.
Eclisse's lack of professionalism and poor customer service is appalling. They clearly do not value their customers or care about providing a satisfactory shopping experience. I strongly advise against doing business with Eclisse unless you are prepared for a confusing, frustrating, and downright unpleasant experience.
Stay away from Eclisse!
24 June 2024
Unprompted review
Reply from Eclisse UK
Dear Francois,
We sincerely apologise for the confusion and frustration caused and appreciate the feedback regarding our current website. We always appreciate feedback about how we can improve the customer experience, and this has been forwarded to our Marketing Team. I know you have spoken to our Customer Service Manager and believe the situation has resolved to your satisfaction. We take customer complaints seriously which is why our Customer Service Manager called you straight back as soon as he was back at his desk. If you have any further questions or concerns, please contact us back.
ECLISSE UK
Outstanding Customer Service , Great Products
Excellent quality glass doors that look stunning and work faultlessly. When everything with your project seems to be going wrong, you really need the depth of experience and level of customer care that Eclisse provide . From concept to installation of four bespoke glass pocket doors, three off the shelf glass pocket doors and seven frameless hinged glass doors clear, sandblasted, patterned and opaque, everything was as specified and correct. Building overruns lead to long delays and changes to the delivery schedules but special recognition to Carole Mattless and Customer Relations Team whose patience, empathy and professionalism pulled us through some very difficult times. Outstanding service, top quality products . It was a genuine pleasure to do business with this company.
20 May 2024
Unprompted review
Reply from Eclisse UK
Hello Sultana,
Thank you for sharing your experience with ECLISSE UK. We love to hear from our customers, and we are so happy that you are pleased with the service. We will make sure to pass this on to Carole and the team.
ECLISSE UK
Exemplary Customer Service
We have a beautiful pocket door from Eclisse which started to come apart last Autumn. When I finally got round to emailing them to ask what could be done, I had a response within the hour. On sending photos of what was happening, again they got back to me within the hour and sorted a replacement without a quibble. Exemplary customer service which is so rare these days.
29 February 2024
Unprompted review
Reply from Eclisse UK
Hello Stella-Maria,
Thank you for sharing your experience with us. We love to hear from our customers, and we are so happy that you are pleased with the service. We will make sure to pass this on to the team.
ECLISSE UK
What A Great Company
Fantastic Company! Every team member I came into contact with went out of their way to help me find the items I urgently needed.
I have no hesitation in recommending Eclisse to anyone.
20 December 2023
Unprompted review
Reply from Eclisse UK
Hello Ramon, Thank you for your kind review. We appreciate you taking the time to share your experience with us. ECLISSE UK
Really helpful and responsive customer…
Really helpful and responsive customer service
28 November 2023
Unprompted review
Reply from Eclisse UK
Hello Elliot, Thank you for sharing your experience with ECLISSE UK. We love to hear from our customers and we are so happy that you are pleased with the service. We will make sure to pass this on to the team. ECLISSE UK
Great product really simple to put…
Great product really simple to put together. Clear instructions and feels very sturdy so far. Cannot wait to see it plaster-boarded in now.
5 November 2023
Unprompted review
Reply from Eclisse UK
Hello Francesca, Thank you for your kind review about our products. We appreciate you taking the time to share your experience with us. ECLISSE UK
We were so pleased with the pocket…
We were so pleased with the pocket doors from Eclisse. They are great for space saving, blocking noise and they glide smoothly across their runners. Would highly recommend!
1 April 2023
Unprompted review
Reply from Eclisse UK
Hello Catherine,
Thank you for your kind review about our products. We love to hear from our customers and we are so happy that you are pleased with the product.
ECLISSE UK
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