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2.1

Poor

TrustScore 2 out of 5

45 reviews

5-star
4-star
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1-star

Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Not recommended

Made a paid account on here to switch from Gmail in the hopes of supporting European email companies. After signing up, it seems that all the effort was spent on making the signup page. The translation of the website is bad (some options or menus are not translated at all). I paid for no ads, but there are still a truckload of ads when getting redirected (which is still a strange feature because what email provider can't immediately open an email link or file). It's simply not worth it; no user friendly interface, every action requires too many steps and why am i still getting ads?!?

17 May 2025
Unprompted review
Rated 1 out of 5 stars

One star is already too much

One star is already too much. By far the worst Email provider i have ever used. Shows you adds without stopping kicks you out after every email read sometimes you don't even get to read them before getting kicked out. Doesn't let you read older emails. And when sending email you don't even know if they have been sent because it just loads with no end. Take my advice and avoid it completely it will drive you crazy.

13 March 2025
Unprompted review
Rated 1 out of 5 stars

Please avoid this email platform

Please avoid this email platform. I've had an email account there for over 2 years and it was nerve-wracking. Especially if you are using it on your phone- you send an email, but you can't see if it was sent or not- it's just loading forever. You can't find older emails and you have ads everywhere and there were some other things that weren't working properly.

23 May 2024
Unprompted review
Rated 1 out of 5 stars

for no reason my account was suspended…

for no reason my account was suspended a day after it was created and paid for later requiring me to provide extra info i declined as i don't feel comfortable providing those details and a refund should be provided and my account closed but they won't respond i've left so many emails...
You guys are bunch of thieves and criminals took my money refused to refund and i never even used the service just upgraded to a premiun on block my account and threaten me please report to the authorities crooks like you deserve jail i urge everyone thinking of using this provider please don't they are evil you're better off giving your money to scammers than them

23 July 2023
Unprompted review
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Reply from .

You (Will a.k.a Susan) know that what you said is a lie.

If you mean the account that we mean too, it was rightly blocked because you violated our terms and conditions and German law. We have already informed the payment service provider, we have now filed a complaint with the police and we reserve the right to file a lawsuit against you. We hereby expressly prohibit you from registering again on one of our portals.

---

Trustpilot does not respect our personal rights, thus violating applicable European law and has been classified by us as untrustworthy. So we don't care about the rating.

Rated 1 out of 5 stars

Worse paid for service, 2FA with backdoor

Worse paid for service. Customer support replies to queries they feel like days after. The queries that are serious, but they do not like, they simply delete the ticket!. Avoid!!!
They 2FA is a mockery, the mobile version does not use, it simply ignores it, just add /m to login URL )
Requested a refund & cancellation

10 April 2023
Unprompted review
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Reply from .

Hello,

We deeply regret that you are dissatisfied with our paid service and have had a negative experience with our customer support. We are sorry that the answers did not meet your expectations.

We can assure you that we take your criticism seriously and are working to improve our support processes to ensure that all customer inquiries are dealt with appropriately and in a timely manner. We sincerely apologize for the inconvenience caused.

Regarding the 2-factor authentication (2FA), we are sorry that you had problems with it. As already announced, the mobile web version will no longer be developed further and will therefore no longer be available in the future. The mobile web version will remain active until our desktop web version is fully responsive and can therefore be used on the go.

Best regards
Your eclipso Mail & Cloud Service Team

Rated 2 out of 5 stars

Service downhill

This was a good service but now it expires the session after each mail is read needing a further log-on each time. The help page says it is because of ad blockers but I don't use one. No helpline so time to move on I suppose.

9 April 2022
Unprompted review
Rated 1 out of 5 stars

Scam

I was contacted by a person pretending to be my boss asking me to help with purchasing an Apple iTunes gift card to give as a gift for someone in the Eclipso company, Henrik Arntsen, who does not exist.
Everyone in the company received the same mail too, and my boss then confirmed that the mails were not sent by him.

20 October 2020
Unprompted review
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Reply from .

Die von Ihnen abgegebene Bewertung hat nichts mit unseren Diensten oder Produkten zu tun. Wir haben die Angelegenheit dem Trustpilot-Support gemeldet.

Rated 2 out of 5 stars

What Franky is referring to is as you…

What Franky is referring to is as you click 'email' you get a flash screen advertising the paid option, click 'cloud' another flash screen, click 'organiser' the same ad infinitum.

I uploaded some files to cloud and they are lost although 14 mb space is used!, I made the ticket (after the inevitable flash advert) and it has been open 32 days problem not solved.

The layout is good but irritating to use and why would you pay when the site seems to still be in beta?

There is potential but they need to make it a better and reliable experience for the free email and then people will pay for the enhanced use but for a buggy and poorly supported platform as it is now it risks failing.

14 August 2018
Unprompted review
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Reply from .

To your statement: We show hints at different places, but never "Flash" and not permanently. We assume that Franky is annoyed that we show a hint about the used AdBlocker. We can only offer our services free of charge by advertising. Because we also have to pay for technology, employees and know-how.

We have been on the German-speaking market for many years, so we cannot speak of a beta phase. The problem you have caused has not even occurred since our company was founded. Therefore, it complicates the causal research and your ticket could not yet be answered conclusively.

Our customers use our platform for many reasons, such as compliance with data protection guidelines, simple and understandable menu, reliable and affordable premium rates, personal support.

Rated 1 out of 5 stars

Worst free email service…

Probably the worst email service I have ever encountered, it has so many ads even when you click to read an email it goes to an ad and then to the email you want to read. It's best avoided terrible service unless you want to pay for the service.

12 July 2018
Unprompted review
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Reply from .

We are sorry if you do not like our service. However, your statement "when you click to read an email it goes to an ad and then to the email you want to read" is simply wrong.

We cordially invite everyone to convince themselves of the opposite.

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