Ebookers Reviews 

6,036
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

What a nightmarish experience. It’s been 6 weeks since I cancelled my flight and still cannot get my money refunded. Avoid at all cost. The customer service is the worst

Rated 1 out of 5 stars

I booked 4 months ago a rental car via ebookers and since then I am receiving promotional mails from that company. Neither the website nor the mails offer the possibility to unsubscribe. I even contac... See more

Rated 1 out of 5 stars

I cant understand how this criminals are not prosecuted in EU... just stay away and dont fall on this scam, pay a bit more to have enjoyable holiday...

Rated 1 out of 5 stars

As often, this website is okay if there are no problems with your trip. But beware if something goes wrong! I had booked a business class ticket to the US for 3000 eur. My flight got cancelle... See more

Company details

  1. Travel Aggregator

Information provided by various external sources

Buchen Sie günstige Flüge, Hotels, Mietwagen, Städtereisen und Last Minute - günstige Flugtickets im Preisvergleich. ebookers.de mehr reisen. mehr wert


Contact info

1.1

Bad

TrustScore 1 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(6,036)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Be aware, breakfast is not included!

Booking was OK, but it wasn't mentioned anywhere that the breakfast is not included, which is for my understanding international Standard and not OK!

25 May 2013
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mr Mario,

thanks for your feedback. We are sorry to hear that you are not satisfied with your booking. In our hotel offers is no breakfast included. If there is a promotion with the requested hotel and the promotion includes breakfast, then it will be mentioned separately. We regret the misunderstanding.

Best regards

Your ebookers team

Rated 5 out of 5 stars

totally reliable and trustworthy

I had my reservations about booking online. But working through Ebookers it proved to be a good and effortless experience which I could only recomend.
Easy acsess to what ever I was looking for, even for someone with little online experience (like me).
Reliable Information and feedback from their side.
Even forewarnings about possible strikes of particular airlines and how these might effect my bookings and what alternatives there would be for me to plan around it....
Exellent and prompt service.

21 April 2013
Unprompted review
Rated 1 out of 5 stars

You have cancelled my booking

and I had bought other internal flights, who's going to return me than money?

I 'm telling everyone about your online scam.

28 March 2013
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mr Romero,

thanks for your feedback. Unfortunately the flight you have choosen could not be confirmed by the airline and therefore we informed you that we cannot confirm the flight. Please be assured that these situations happen rarely. The airline will not charged by the airline.

Thanks for your understanding.

kind regards

ebookers.de

Rated 4 out of 5 stars

Generally satisfactory

Airline loyalty programs are / have changed, and some classes of flights are not eligible for mileage credit. It would be a large value add if it were possible to see which flight class applies to the fare before booking. Expedia frequently allows us to see booking class of flights prior to booking, something currently not possible on E-bookers. In future we will probably tend to book with Expedia for this reason.

7 March 2013
Unprompted review
Rated 1 out of 5 stars

We had problems booking our holiday with e bookers

We booked our holiday with ebookers and only the flight came through as arranged. We phoned e bookers many times and were told to wait a day to see whether the booking happened or not. Eventually we were told to book our hotel yet again on e bookers and that we could expect a confirmation by email from the hotel. This never happened, and we never once got an apology. basically it was all our fault, we are a nuisance, aftyer all we are only a customer.

25 February 2013
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Dr Braithwaite,

thanks for your feedback. We apologize that you had difficulties with booking a trip on our website. We can see a successful hotel booking on your account and just resent the confirmation to your attention.

Kind regards

your ebookers team

Rated 5 out of 5 stars

Great way to find what your looking for.

We were looking for a flight from Stuttgart to Chicago then we were driving to Philadelphia and flying back from there to Stuttgart. E-Bookers continually gav us the best rates. We shopped around and always came back to e-bookers. It also let us do the different Airport as we required. Quit afew of the other search sites didn't do this it was only to the Airport you flew to and you had to return to that Airport. Ebookers provided the best search possiblities and the cheapest fares. Even less expensive as returning from the same Airport. Incredible.!!!!

16 February 2013
Unprompted review
Rated 5 out of 5 stars

PBEBDE8374435354

reasonable prices, ease of booking, confirmation with e-tickets number received in less then 10 minutes from booking = really great, saves time!

* ebookers.com which is UK site has telephone contact possible daily till 22h where german does not provide contact from Saturday 17 till later.
Also, beware that if calling Germany website contacts you might be transfered few times between internal people = they either don't speak or understand english, r don't know what to do and how to help you when you really need it. I had this experience myself, so ended up booking through UK webiste + UK call centre was more then helpful!

29 January 2013
Unprompted review

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