easyJet Reviews 68,042

Worst airline I’ve ever had to deal with. Staff are absolutely disgusting swearing at me in their own language infront of other staff members, just because my flight was cancelled and I asked for help, customer service on the phone was shocking took an hour to answer and then told me book another flight and didn’t help me what so ever.

The person was Nice.
I was just disappointed that I would not be reimbursed more when it was EasyJet to rebook me for another day without my consensus.

What a bad experience from the company

No chance to obtain any information. They've just closed the chat. Very useless.

Refused to escalate my concern. Change my flight from 3 pm to 6 am. I asked for an alternative Airport which they could only find a departure flight not return. Then I asked for accommodation the day before I’m due to flyer as it’s a 6 am flight still refuse to Help and escalate my concern.

Excellent service ..I am really happy

Absolutely amazing customer service. Everything was sorted on the live chat in half an hour and I was given a full refund due to my flight times changing significantly. I have been informed I will get a full refund within 7 days which is amazing as I booked through a third party who were not willing to refund me.

Excellent customer service to sort out a minor query on my booking. Very fast and efficient and helpful!

Waiting on hold to their customer service line for over an hour and never got through, after a flight cancellation. Horrendous customer service.

Poor, very poor.

I would like to express my sincere gratitude to Mustafa who helped me just now. He was incredibly patient, very understanding and professional. His willingness to help truly stood out. Thank you very much for going above and beyond. I really appreciate his support. Thank you very much.

I asked for my booking to be changed but that wasn’t done. Instead the agent closed off the chat before providing the confirmation and changing my booking

I made genuine mistake and cancelled my flight. I was only looking to add extras I know this was my mistake but thought I’d contact easyJet to see if they could help because my friend had done the same thing and as she was re-booking they waived the fee. I was very rudely told it was different circumstances without even knowing their details.

I was then told I couldn’t speak to a supervisor even though it states on their website you can. She then said I was reading into asking for a supervisor what I wanted followed by complain if it makes you happy but it won’t go anywhere. Customer service needs some serious training.

I appreciate terms and conditions but I don’t appreciate rude people

Probably one of the worst airlines I have had the misfortune to fly with! On 31 August 2025, our return flight from Santorini was effectively cancelled and moved to the following day under the same flight number, which appeared to avoid formally classifying it as a cancellation, but hey!

In line with Easyjet's legal/regulatory obligations, we were explicitly informed that transport, meals, and overnight accommodation would be reimbursed. However, when we submitted our claim, it was rejected on the basis that the claimant’s name differed from the traveller’s name (Stelios vs Stylianos). Despite multiple phone calls, explanations, and reassurances from Easyjet representatives, the re-submitted claim was again declined for the same reason.

We felt that was unreasonable. The names in question are clearly variations of the same name, something that should have been straightforward to verify or resolve. After considerable time and effort, we ultimately gave up pursuing the claim, which reflects poorly on your customer service and claims handling process.

The overall experience was extremely disappointing to deal with after our flight was effectively cancelled and we were promised reimbursement for transport, meals, and overnight accommodation, yet our claim was rejected. After all you would have thought that Easyjet of all airlines would know that their founder's name is Stelios aka Stylianos!

Needless to say this avoidance to reimburse us for what was in fact legally required, made an already stressful disruption even more frustrating.

I have the case numbers to hand if there is any inkling of looking into this and turning this experience around.

I couldnt get through to you to ask for airport assistance when i go away on hols in august!

Freaking bad customer service.
Trap customers requesting a refund
No staff at the airport
Low cost , agreed, but RyanAir and WizzAir are much better than Easyjet and cheaper.

40 min wait to say , to be told I needed special assistance number , wouldn’t transfer , another 10 min wait . Very unfriendly

Very helpful. Thank you