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My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... See more
Company replied
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... See more
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... See more
Company replied
Company details
Written by the company
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Contact info
Bilbao Street, BL1 4HH, Bolton, United Kingdom
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3.0
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I bought a topping fridge for£500
I bought a topping fridge for£500
They delivered two days later when I checked it was a little bit small,I ring them up straight away, they said if I want to return it I will get only £300 back which is not fair I advise people to never buy anything from you
3 October 2024
Reply from EasyEquipment
Thank you for sharing your experience, and I’m sorry to hear about the issues you faced with the fridge. We understand how frustrating this can be, and we appreciate your feedback. I encourage you to reach out to our customer service team directly so we can work to resolve this matter for you. Your satisfaction is important to us, and we want to make it right.
Reply from EasyEquipment
Thank you for your positive feedback! We’re delighted to hear you found the process quick and easy, and that you feel you received good value for your money. We appreciate your support!
Great service & product
Prompt delivery & hot water machine is better quality than anticipated.
30 September 2024
Reply from EasyEquipment
Thanks for sharing your thoughts! We're so glad to hear the hot water machine impressed you with its quality and that it arrived promptly. Enjoy it, and if you have any questions or need help, we’re here for you!
Best,
EasyEquipment
When I receive my fridge I found out it…
When I receive my fridge I found out it was damaged I called customer services. Not one customer care team apologised for the inconvenience. The only personal apologise is after Care team
30 September 2024
Reply from EasyEquipment
I’m really sorry to hear about your experience with the damaged fridge and the lack of immediate support from our customer care team. Your feedback is important, and I apologize for any inconvenience this caused. We take your concerns seriously and will address them with our team to improve our service.
Best,
EasyEquipment
Excellent service
Order was complete, exactly what we ordered and delivered promptly.
9 September 2024
Reply from EasyEquipment
Thanks for the great review! We're glad to hear your order was complete and delivered promptly. If you need anything else, feel free to reach out!
Best,
EasyEquipment
Reply from EasyEquipment
Thanks for the awesome feedback! We’re thrilled to hear this is your second purchase of the same item. It’s great to know you’re happy with the equipment! If you need anything else, just let us know.
Cheers,
EasyEquipment
Reply from EasyEquipment
Awesome! Glad you got a good product at a great price and it showed up on time. Let us know if you need anything else!
Regards,
EasyEquipment
Reply from EasyEquipment
Thanks for the great review! We're stoked to hear your transaction was quick and easy. If you need anything else, just let us know.
Regards,
EasyEquipment
Easy to deal with
12 September 2024
Reply from EasyEquipment
Thanks for the shout-out! We're so glad you found it easy to deal with us. If you need anything else or have questions, just give us a shout. We appreciate you!
Regards,
EasyEquipment
Reply from EasyEquipment
Thank you for your review! We're happy to know your order arrived on time and in great condition. If there's anything else we can assist you with, please let us know. We appreciate your business!
Regards,
EasyEquipment
It wa delayed getting it delivered and…
It wa delayed getting it delivered and the basket handle keep coming off of its place, making it hard to work with it.
9 September 2024
Reply from EasyEquipment
I’m sorry to hear about the delivery delay and the issue with the basket handle.
We’d like to help resolve this for you. Please reach out to us directly so we can assist you and see how we can make this right.
Thank you for bringing this to our attention
Regards,
EasyEquipment
Great item and very speedy delivery
20 August 2024
Reply from EasyEquipment
Thank you for your fantastic feedback! We're thrilled to hear you’re pleased with your item and our speedy delivery. If you need anything else, feel free to reach out. We appreciate your support!
Regards,
EasyEquipment
My order came 8 days later BUT…
My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey!
Good customer service , early to say something about product I consumed.. If something goes wrong with product I purchased, customer service team gave me feeling about they would sort that
🤞
2 September 2024
Reply from EasyEquipment
Thank you for your understanding and patience! We're glad to hear that our customer service team did their best to assist you, even with the delay caused by the third-party delivery. We strive to provide great service and appreciate your confidence in us. If you have any concerns with your product, don’t hesitate to reach out—we’re here to help!
Regards,
EasyEquipment
Sorry I purchased from this company and…
Sorry I purchased from this company and clearly a costly error not checking reviews. Appliance not suitable but to return they charge 25% plus courier fee. Rip Off. Stay clear.
10 September 2024
Unprompted review
Reply from EasyEquipment
Thank you for your feedback. We’re sorry to hear that the appliance didn’t meet your expectations. As a B2B company, our terms include a 25% restocking fee and return shipping costs due to the nature of our products, which we encourage customers to review before purchase.
Regards,
EasyEquipment
Customer services was amazing
Customer services was amazing, kept me updated , speed of delivery was great , then product value for money
3 September 2024
Reply from EasyEquipment
Thank you for your kind words! We're thrilled to hear that our customer service team kept you well informed and that you were happy with the speed of delivery and product value. We appreciate your support and look forward to serving you again!
Regards,
EasyEquipment
If your purchase is wrong you get to…
If your purchase is wrong you get to lose 25 percent of purchasing price plus postage this is not a good service
2 September 2024
Reply from EasyEquipment
Thank you for your feedback. We understand your concerns and apologize for any frustration caused. As a B2B supplier, our terms do include a 25% restocking fee and return postage for incorrect purchases, as these policies help us maintain competitive pricing and service levels. However, we’re always here to assist and work with you to ensure the best possible experience. Please don't hesitate to reach out to our customer service team for further support.
Regards,
EasyEquipment
Package still not arrived
Package still not arrived, client not impressed. No communication had to chase myself to find out when it will be delivered
2 September 2024
Reply from EasyEquipment
I’m sorry to hear about the delay with your package and the lack of communication. That’s definitely not the level of service we aim for, and I apologize for the inconvenience. Your feedback is important, and we’ll work on improving our communication. If you need any immediate assistance, please reach out, and we’ll make this right.
Regards,
EasyEquipment
Excellent service
29 August 2024
Reply from EasyEquipment
Thank you for your 4-star review! We're happy you found our service excellent. If there’s anything we can do to make your next experience a 5-star one, let us know—we’re always here to help!
Regards,
EasyEquipment
Quick service and good price for…
Quick service and good price for fridge, be loctlated in garden room ready for a few parties
30 August 2024
Reply from EasyEquipment
Thank you for your review! We're glad to hear you were happy with our quick service and pricing for the fridge. It sounds like it’s all set up just in time for some great parties! If you need anything else, feel free to reach out. Enjoy!
Regards,
EasyEquipment
Product is good, delivery woeful.
Product is good. Site promises next working day delivery. Mine was delayed a week which means the event i needed it for I had to use an old, smaller, almost broken one. Therefore the value promised was not delivered.
27 August 2024
Reply from EasyEquipment
Thank you for your feedback. I’m glad to hear you’re satisfied with the product, but I’m truly sorry for the delay in delivery. Unfortunately, we experienced unexpected circumstances with our courier, which affected the delivery timeline. We understand how important timely delivery is, especially for events, and we apologize for not meeting your expectations. Your experience is important to us, and we’ll work on improving our delivery process.
Regards,
EasyEquipment
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