Easilocks® Reviews 

3,159
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 494 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic quality of the products, highlighting how wonderfully natural they look and feel during everyday wear. People consistently appreciate the exceptionally helpful customer service team and the extremely fast delivery times provided. Some reviewers were not happy with certain items feeling much too large or difficult to fit securely on the head. However, some customers also noted that a few pieces appeared overly synthetic instead of matching their natural hair expectations. Additionally, a small group of consumers experienced minor issues with color matching or delivery costs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the fantastic volume, excellent color... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the amazing products,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that shipping was... See more

Service

People report positive experiences with service, frequently praising helpful staff who provide great color... See more

Customer service

Users describe positive interactions with customer service, often praising helpful support and dedicated... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service was excellent. The quality of the product very good Unfortunately I did not like the way the wig goes straight back from the band . It did not sit properly and looked very f... See more

Company replied

Rated 4 out of 5 stars

Wasn't sure of product to get or what colour, spoke to someone on WhatsApp, told me about products, sent a few head shots to her and she matched my colour up, going to buy the product now, great ser... See more

Company replied

Rated 4 out of 5 stars

I love easilocks but the clips couid be less abrasive on the scalp. Also, a new three piece set of clip ins could include that little bit extra for the " dovetail" effect on the framing of the face... See more

Company replied

Rated 4 out of 5 stars

The clips are exactly as described & work really well. The fact they have the tape strip already attached to the clip is exactly what I wanted. More expensive than other sites but I wanted to use a re... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. also in
  3. Hair Product Store

Written by the company

Easilocks Human Hair Extensions offers Award Winning hair extensions. Whether you are looking for a clip in ponytail or tape extensions we have it all. 🚚Fast Delivery 💎No Hidden Charges 😜Easy Returns ✨Free Virtual Colour Matching

Free Colour Matching Service

Written by the company

We are here to help💕
DM us with a picture of your hair in natural daylight and we will do the rest for you!✨

Contact info

Shop in Our Sale Now!

Save up to 90% off now, contact us for a FREE colour match now.

4.1

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(3,159)

484 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly I feel

Honestly I feel
As if I know these guys personally- I text them about a question and they answer so quickly and friendly . The. Service is totally amazing. You don’t have to wait for ages they reply straight away. I’ve just ordered my 4th topper with some magic spray . Very happy with both . My 4th topper is a slightly lighter shade and great for this weather as looks as if been sun kissed. I don’t feel over hot wearing my topper as it feels so natural. About to order some shampoo. Also later in the year going to Australia and they said they send packages out there too❤️❤️❤️❤️

19 June 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hi Nicky,

Thank you so so much !
We really appreciate it.

We are so happy to hear your lovely feedback xx

Kind Regards,
Team Easilocks xx

Rated 4 out of 5 stars

I saw a video clip of the upart wig…

I saw a video clip of the upart wig being fitted and thought it looked easy so I purchased one.its good quality and looks nice but its hard to fit with the 2 tightning straps and the pull string strap and all the clips. Maybe a bit of practise will make it eaaier

17 June 2026
Easilocks® logo

Reply from Easilocks®

Hi Tracy,

Thank you for the feedback!

Please email info@easilocks.com if you need any help with application our team can advise some tips xx

Kind Regards,
Team Easilocks x

Rated 4 out of 5 stars

Not happy with the item but excellent customer service and care

Customer service has been very helpful eventually.

The synthetic hair is not what I expected- like shein equivalent. It will be very tangled with just one wear. I have many superior synthetic hair pieces, and this easilocks one just doesn't come close for the cost. Disappointed I won't be wearing it, it just doesn't suit my needs.

You have replied saying email returns.

I emailed you the day I received the piece, and two days ago, still no response. However the returns manager Orlaith emailed me and offered me a gift returned voucher for the amount of which I paid so I'm very happy to be acknowledged.

Thank you Orlaith for your response it's very much appreciated.

Odette

16 June 2026
Easilocks® logo

Reply from Easilocks®

Hi Odette,

We are sorry to hear you feel this way.

Please email our returns department, returns@easilocks.com if you are experiencing issues with your piece.

Kind Regards,
Team Easilocks.

Rated 3 out of 5 stars

The topper itself was almost seamless…

The topper itself was almost seamless once I had dyed my hair to try and match the darker than anticipated colour. 2 of the clips has also come off in the hour that I tried it out. Aside from that though I don't think anyone would realize I were wearing a hair piece, so I have ordered another 1 in a lighter colour as I do think with adjustments it will work well.

Delivery to NZ was super quick.

9 June 2026
Easilocks® logo

Reply from Easilocks®

Hi Rhi,

Thank you for the feedback.

If you are experiencing any issues with your piece please email our returns department, returns@easilocks.com our team will assist you further.

Kind Regards,
Team Easilocks.

Rated 5 out of 5 stars

Lovely item

Lovely item, great packaging, fast dispatch+++++

10 June 2026
Easilocks® logo

Reply from Easilocks®

Hey Lucy!

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

I love my new hair after losing…

I love my new hair after losing confidence with my new hair style to which I hated I thought I’d try this out it’s beautiful and looks great it’s a little heavy but once your used to it it’s amazing thankyou so much for giving me back my confidence

5 June 2026
Easilocks® logo

Reply from Easilocks®

Hey,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

I'm extremely satisfied with this wig

I'm extremely satisfied with this wig! The hair is soft, natural-looking, and very comfortable to wear. It fits perfectly and is easy to style, making it ideal for everyday wear or special occasions. The color is beautiful and exactly as shown in the photos. The quality exceeded my expectations and it's excellent value for the price. I would definitely recommend this wig to anyone looking for a high-quality, elegant wig.

13 June 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hey,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 3 out of 5 stars

Nice wigs but........

Wigs are excellent customer services are good. But complete shambles. I ordered 2 WIGS as on sale. Then ordered 3rd one day later. Get notification saying the 3rd wig was on its way. So text asking why my first order was not being sent out. Turns out although I ordered and paid for them 1 was out of stock. Even though website said they had 2 left. If I had not got in touch to ask why my first order not sent I be still waiting. They should have notified me not me chase them. Did get a refund but as new customer put me off using them.

9 June 2026
Easilocks® logo

Reply from Easilocks®

Hi Susan,

We are sorry to hear you feel this way.

I will raise your feedback with the team.
Generally if an item is on pre order it is listed on the website.

Kind Regards,
Team Easilocks.

Rated 5 out of 5 stars

Great selection

Great selection, amazing quality of hair and the clip in pony’s are so use to use. I have 5 now 😅. Also bought several different band head and superstar pieces of the years. The best value and delivery so fast. Love Easilocks. ❤️👏

2 June 2026
Easilocks® logo

Reply from Easilocks®

Hi Laura!

Thank you so so much for the lovely 5 star review!

We are thrilled to hear this feedback.
Have a wonderful weekend.

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

I would highly recommend this company

I’ve bought various products from EASILOCKS on multiple occasions and I have found them excellent to deal with. I would highly recommend them. Also their customer service team are easy to reach and are very helpful. Delivery is super fast too. 👏

2 June 2026
Easilocks® logo

Reply from Easilocks®

Hey!

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 1 out of 5 stars

100% scam

100% scam. Poor quality, no returns over priced, tried to send back but no refunds, useless.

10 June 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hi May,

Our returns policy is listed on our website prior to purchase.

If you are experiencing issues with your return please email returns@easilocks.com including your order number. Our team will do their very best to resolve your concern.

Kind Regards,
Team Easilocks.

Rated 5 out of 5 stars

Truly Amazing!!

I can't recommend these guys highly enough..
From the minute I contacted them via whatsapp they were so helpful, great advice and the colour match they advised for me was perfect for my hair colour, I absolutely love my extensions, very natural and so comfortable you forget they are there! Already looking at my next purchases from them.

3 June 2026
Easilocks® logo

Reply from Easilocks®

Hi Claire!

Thank you so much for taking the time to leave us such a wonderful review.

We really appreciate it.

Kind Regards,
Team Easilocks xx

Rated 5 out of 5 stars

Easilocks Website ~ Products ~ Service

Easy to navigate website with quality products at affordable prices, with an added bonus of a discount code on my recent purchase.
Well informed regarding my order and delivery which adds up to a great service

29 May 2026
Easilocks® logo

Reply from Easilocks®

Hey Maureen,

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Great products and bargains too

Great products and bargains too. Root touch up works well between colour. Delighted with brush set too. Definitely repurchase soon.

2 June 2026
Easilocks® logo

Reply from Easilocks®

Hey Olivia,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Great product and price

Great product and price. Speedy delivery and great communication

1 June 2026
Easilocks® logo

Reply from Easilocks®

Hey!

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Great quality

Great quality. Fast shipping.
Fantastic look! Im a big fan and loyalty customer since 2021.

1 June 2026
Easilocks® logo

Reply from Easilocks®

Hey Agnieszka,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Great hair and service

Great service, returned as not right colour, refunded within a few days. Re ordered correct colour and received very fast.

22 May 2026
Easilocks® logo

Reply from Easilocks®

Hey Amanda,

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 1 out of 5 stars

Hair looked ridiculous at the back…

Hair looked ridiculous at the back great for the front but what about the back

27 May 2026
Easilocks® logo

Reply from Easilocks®

Hi Gemma,

We are sorry to hear you feel this way.

This sounds to be an application issue, please email info@easilocks.com our team can advise some tips.

Kind Regards,
Team Easilocks.

Rated 5 out of 5 stars

Good quality accessories for my hair…

Good quality accessories for my hair extensions

29 May 2026
Easilocks® logo

Reply from Easilocks®

Hey Kelly,

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

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