I thought I had been delivered the wrong model of ear-bud. Turns out it was correct, just some confusing information in online reviews. This was sorted out efficiently when I contacted Earspan cus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery was not made for items with the tracking number not registered to an item. Quite disappointed after waiting for 2 weeks, and after their company claimed that items will be shipped within... See more
Company replied
I would like to thank Earspan for my latest purchase. I really thank you for accepting the earbuds I had to return due to a fault and sending me a different brand I asked for at the same price even th... See more
Love these earbuds! Sound quality is amazing! Earspan were even more amazing! Purchase on their website was super easy, and shipping was super fast from Australia to New Zealand! Would definitely purc... See more
Company details
Written by the company
Premium Ecommerce retailer based in Australia serving locals and Newzealanders. Prompt customer service is our moto. Just reach out to us with any questions about True Wireless Earbuds we are here to help!
Contact info
PO BOX 6307, 3141, Melbourne, Australia
- support@earspan.com
- www.earspan.com
Fast delivery and product was recrived…
Fast delivery and product was recrived in good conditions.
19 April 2023
Great customer service
Great customer service
Quick response time to email requests
Quick delivery
19 February 2023
Mifo upgrade
I purchased the mifo s to replace the 05 mifo. The mifo s is a lot better for me as it fits more snuggly in my ear. The quality of the sound seems better to me. Unfortunately the extra money I paid for 'express delivery ' took 6 days, not the 2or 3 that was promised, this was disappointing.
31 January 2023
Reply from Earspan
Hi john, We understand you are disappointed with the delivery time. Unfortunately Australian Post express services does not offer delivery guaranties. your address is located in regional SA usually it's slower compared to Metro deliveries. Not to mention looking up your tracking details the 6 days you claimed includes a weekend which Australia post does not operate. We would never promise or guaranty any delivery times as we don't operate the delivery services. 2-3 Working Days is a general guide on express post delivery times interstate metro areas.
Good value for money and fast delivery!
31 January 2023
The right side does not charge.
31 January 2023
Reply from Earspan
Hello Sheree,
Our support team have replied to your issue and have not heard back from you if our advise help fixed your problem? If it has fixed your problem with charging we would appreciated if you please change your 1 star review.
thanks Earspan
Super-fast delivery
I honestly can't believe how quickly I received my earbuds. They came less than 24 hrs after I ordered! And this during the Christmas shopping period. Great company to deal with.
1 December 2022
Exceptional service and communication
Exceptional service and communication
Goods dispatched within same day of ordering
Items delivered within 3 working days
Excellent
28 November 2022
Great Company to deal with
Great service, great products, awesome follow up! Highly recommend dealing with Earspan…
23 November 2022
The service from Earspan was courteous…
The service from Earspan was courteous and prompt, as was the delivery of my earbuds.
30 November 2022
Delivery was quick and product was…
Delivery was quick and product was great value for money
16 November 2022
Exceeded my expectations on all levels
15 November 2022
Always Reliable
Always fast shipping, same day processing, 3rd order and still going strong. Product as described. Hope to see them get some new products in soon.
1 November 2022
Mifo S earbuds faulty and poor customer service
Mifo S earbuds arrived and only one bud working. Called the telephone number and no reply. Messaged to enquire re sending back and no response - $200 for earbuds which are defective.
14 November 2022
Reply from Earspan
Hello Pamela,
Sorry to hear about your issue. We understand your frustration and wanting to get things sorted right away but what you said isn't entirely true.
you contacted us through our Live chat on Saturday which is Offline (clearly states 9-5 Mon to Fri) but we replied through email asking for more info on the issue. you then tried to call us on Monday morning we were taking several calls and you couldn't get through. We called you back around 11am and offered you a solution. Unfortunately, as a small business we don't offer instant support 24/7. please be more understanding.
Great product - Openswim bone conduction earphones
Great product i.e., OPENSWIM
BONE CONDUCTION OPEN-EAR MP3 SWIMMING HEADPHONES, fast delivery
4 November 2022
Never arrived and all attempts to contact have failed.
Ordered the product on 17th September now 13th October and nothing arrived. Emails go unanswered, the "chat bubble" is not working. I think my money is gone so have little option but to approach the state department of fair trading. What a complete waste of time and money. I will never deal with this company again.
17 September 2022
Unprompted review
Reply from Earspan
Hello Luke,
We've not received any contact about a non-delivery of an Order from our support email or phone. There is no verified purchase linked to this review nor do your name Luke Fennell come up when searched on our order system. Please send a email to support@earspan.com with your order# so we can assist you further.
Items arrived with good service from shop
Delivery was not made for items with the tracking number not registered to an item. Quite disappointed after waiting for 2 weeks, and after their company claimed that items will be shipped within 1 to 3 days.
Edit:
The items did arrive in the end. Worked well with the sony ear buds and improved the experience.
Happy with the staff's response and assurance over email after I contacted them.
3 October 2022
Reply from Earspan
Hi Leslie, We understand your frustration and our support has already explained possible delay in shipping or missing parcel. You've ordered some replacement eartips on the 18th we've shipped it out on the 19th. due to the small size of the eartips and your selection of free postage we shipped it out with letter mail + signature on delivery tracking and dropped it off into a mail box. Normal shipping from VIC to WA will take some time specially the delay during the long weekend + queens funeral public holidays. If the mail is lost we are happy to replace it for you.
Fits like a glove
Mail was fast, any questions I had were answered promptly and they sit in my ear perfect. I've been running with them and they don't fall out. I have had the iPhone reconnect to the ear buds whilst I was on the phone, even though I put them back in their charging pod. That was weird. But otherwise they're great (note I haven't slept on them yet)
15 September 2022
Great Service
Received 2 sets of Mifo S Earbuds for my wife and I.
My wife could not ware the earbuds as she as extremely small ears.
1 set was sent back to Earspan for a full refund without any issues at all.
Very prompt refund.
Would highly recommend Earspan.
6 September 2022
Quick delivery and true to description
Ear buds arrived quickly and as advertised. Ive been pretty happy with the product itself.
24 August 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.