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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its speed and efficiency, often highlighting the ease of the application process and the user-friendly online experience. Many people appreciate the quick turnaround times for receiving their documents, with some noting that the process was straightforward from start to finish. However, some customers experienced issues with delivery, reporting that their packages were delayed or never arrived, despite paying for expedited shipping. A few other people also felt that the website had some functionality problems, such as difficulties with logging in or changing personal information.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the professional, fast, and efficient... See more

User experience

Consumers find the user experience to be positive, highlighting its ease, speed, and efficiency. Many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers experienced incredibly fast... See more

Website

Users describe ambiguous interactions with the website. Some consumers found the online acquisition process... See more

Price

Clients share ambiguous opinions on price. Some customers found the price excellent, especially when combined... See more

Based on these reviews

Rated 4 out of 5 stars

Edited after their response to me on TrustPilot. The issues I had were resolved, actually very efficiently, after I created a ticket at support.e-ita.org I'm waiting for the physical copy but for now... See more

Company replied

Rated 5 out of 5 stars

I didn't get the service I paid for. I paid for express overnight delivery. The package arrived three days later than anticipated, after I had left the delivery address. If it was not possible to do a... See more

Company replied

Rated 5 out of 5 stars

my experience has been first class with exceptionally speedy service which is truly appreciated. i am a bit confused as to the high cost as i did click on the discount of just 52 dollars offered for s... See more

Company replied

Rated 5 out of 5 stars

My documents were returned, although I do not necessitate them at present. They bear an expired date. I shall be finalising it all : address, payment, etc...thank you. Excellent online service!

Company replied

Rated 5 out of 5 stars

Excellent, reçu en peu de temps , I was very pleased with the fast and precise service , I saved 400 euro of ticket received on the highway in Italy because I did not have on my possession de int. Dri... See more

Company replied

Rated 5 out of 5 stars

So easy to apply and very user-friendly! The price was excellent, and the shipping was incredibly fast. I was thrilled to receive the electronic version just a few hours after ordering.So easy to appl... See more

Company replied

Rated 5 out of 5 stars

Quick and easy to use. Digital license almost instant. Physical copies, including plastic card for wallet, came by regular mail in a couple of weeks. No problems.

Company replied

Rated 5 out of 5 stars

This is an easy process. do not hesitate to apply and receive your international drivers license through E-ITA. My husband and I are a returning customers. Very pleased with their service.

Company replied

Rated 5 out of 5 stars

straight forward and easy to complete the application except for the cropping and downloading of the picture, that was a pain in the ass ! decent price for good value very quick turnaround ti... See more

Company replied

Rated 5 out of 5 stars

Really impressed by how easy it was to get my international driving license. The E-ITA system has been very straightforward from the application (which took a few minutes), to the delivery - it was de... See more

Rated 5 out of 5 stars

The experience was very smooth and fast. Submitted all details, waited several hours, and finally the documents were fully accepted by rental car agency in Germany. No problems.

Company replied

Rated 5 out of 5 stars

I asked in my country for the internationl driving license. It takes 6 months ! The E-ITA license is valid for the country I´m visiting and I received it in 7 days ! Incredible good experience.

Company replied

Rated 5 out of 5 stars

Everything went perfect! Love the communication! Thank you for everything keep up the great work!! I will keep spreading the knowledge and information.

Company replied

Rated 1 out of 5 stars

It wasn’t delivered Royal Mail sent me an email that it was returned to ITA Please MY ADDRESS IS 82 Imperial Avenue, Southampton, England, SO15 8PX

Rated 5 out of 5 stars

It was fast, gave me piece of mind so I have it before my international travel. In less than 5 days I got the physical license. And I did not ordered it express.

Company replied

Rated 5 out of 5 stars

Its a trustable company, service wise very fast, they have both options immediate and standard service. Loved it.

Company replied

Rated 3 out of 5 stars

The application process was easy. All time schedules as agreed to and paid for were met efficiently. Email updates were prompt and easy to understand. HOWEVER: I consider it essential that you i... See more

Rated 1 out of 5 stars

The card issued expires on the 21 December 2025, feom November 21 2025. The renewal process did not ask for updated licenses. My new UK license expires on the 3 June 2028

Rated 1 out of 5 stars

- Signed up for 3 years and paid for postage right at the start. - They did not process the order until I emailed them twice over a week later. - Tells me I haven't made payment and sends me a l... See more

Rated 5 out of 5 stars

It was great to be able to drive around with out having to go through official process in a foreign country

Company replied

Rated 1 out of 5 stars

WORST SERVICE! Received nothing. This is a scam. I received two requests for surveys. If you click a 1 (very unsatisfactory), it takes you to a private google page. Not this page where you can share p... See more

Rated 4 out of 5 stars

I am very pleasant couz I could have a Driver license from E-ITA. With my driver license I am able to drivers everywhere and anytime. This card is really helpful for me so thanks a lot E-ITA. However... See more

Company replied

Rated 1 out of 5 stars

SCAM!! Do not enter your personal information. I have reported this website for fraud. Cannot download documents . They don’t answer . No customer service number . They steal your information

Rated 1 out of 5 stars

I couldn't use it and they wouldn't refund me. I paid double the price for express shipping, it got delay so much, more than two weeks (when they promised 2-3 days). run away from them!

Rated 5 out of 5 stars

E-ITA is so easy to use, I had my international drivers license printed in less than 30 minutes.

Company replied

Rated 5 out of 5 stars

Everything was done as promised and my licence arrived as scheduled. A very easy and efficient process.

Rated 5 out of 5 stars

Amazing experince and customer service if needed. I order my International Licence twice from two different continents two years between them and the service is still amazing. Delivary was super qu... See more

Company replied

Rated 4 out of 5 stars

I did paid twice due to confusion about fast tracking but was very happy about the very prompt refund. Great service thankyou!

Company replied

Rated 5 out of 5 stars

The whole process was fast and easy to follow through.Additionally,I received my Driving permit within the stipulated time.

Company replied

Rated 5 out of 5 stars

Is Quicker and great. But I would like to ask if there is no Driving Licence number exist on your card?

Company replied

Rated 5 out of 5 stars

Obviously no real value, as that's not an official document, just a fake paper without any value, but it could help in less educated countries, which are specifically requesting international drive pe... See more

Company replied

Rated 5 out of 5 stars

This was the easiest, least complicated international driver's permit experience I've ever had! Thank you for the high-quality, streamlined service.

Company replied

Rated 1 out of 5 stars

The hotel reception says that they did not receive such a cargo. The cargo was not found. Is there a picture or proof of my shipment?

Rated 5 out of 5 stars

Very quick service, this the second time that I have used them and in three years, I will go to E-ITA again.

Rated 5 out of 5 stars

Easy instructions and ability to upload documents. I had a genuinely outstanding experience with the company. I would recommend this to anyone needing to obtain or renew an international driver's lice... See more

Company replied

Rated 5 out of 5 stars

It was great experience with prompt service with easy to access and apply online.

Company replied

Rated 4 out of 5 stars

Very good product and online acquisition process. Communication from vendor and/or shipper was poor.

Company replied

Rated 5 out of 5 stars

Amazingly fast shipping! Within a week I had my international driver's license. Would absolutely recommend.

Company replied

Rated 5 out of 5 stars

My 3rd year of using E-ITAs' services and have found them professional,quick and very precise for my needs. I accidentally overpaid for my product and customer services were extremely helpful, keepi... See more


Company details

  1. License Bureau

Information provided by various external sources

The ITA International Driver’s License will help you translate your license and drive internationally. ITA is the leading solution for the International Driver’s License requirement worldwide. We are #1 in customer service and take pride in providing our customers with quick, reliable driving solutions.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I am very happy about the service

I am very happy about the service. It was easy to use and after a few weeks i recieved my drivers licence via oridinary mail. ( i did not order DHL delivery )
The plastic licence look good, and the paper one also look good. After i pay i also recieved a digital copy i could print but i did not do that. Honestly i thought for a while if it was a real licence and could be used but once i got the snail mail letter with the plastic card it was real.
I did not like so much they constant reminded me to buy DHL delivery to expedite depature, and i also did not like so much that when i login to the website it again and again said the order will be shipped in 23 houres and once that run out it started over. It did this for about 1 week or so before i see any change. I wonder if its a mistake or if they tried to make me buy the more expensive delivery.. But all in all im happy.
But honestly i think the international drivers license should be modernized on a global scale. It feel obsolete and to simple to be real.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

My 3rd year of using E-ITAs' services…

My 3rd year of using E-ITAs' services and have found them professional,quick and very precise for my needs.
I accidentally overpaid for my product and customer services were extremely helpful, keeping me updated until the full refund was returned after 3 days.
Excellent service and fully recommended!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick

Very quick service, this the second time that I have used them and in three years, I will go to E-ITA again.

15 January 2026
Unprompted review
Rated 3 out of 5 stars

no a review


I was pulled over in a police traffic check tonight near Noceto, Italy (Parma). I presented my documents to the officers, including my IDL and I was told my IDL was a fraud by the officers..since it did not come through the US Embassy.
I do not think/believe that is correct. And I check the US Embassy site and they refer to AAA for International Drivers Licenses...
Please advise why the officers would state that...

The IDL is only dated 2/13/2025..
please advise

27 February 2026
Unprompted review
Rated 4 out of 5 stars

No way to contact customer support

Edited after their response to me on TrustPilot. The issues I had were resolved, actually very efficiently, after I created a ticket at support.e-ita.org
I'm waiting for the physical copy but for now I think the service will be as-expected. I could not create a login in this portal but theres an option to create a ticket near the top of the landing page.

23 February 2026
Unprompted review
E-ITA logo

Reply from E-ITA

Ben -

We have a live chat on our website that anyone can use 24/7.

The name change is grayed out intentionally as we need to review all document name changes match your identification. But it is an easy fix! We promise we will have this corrected before mailing your documents.

The link to our support page: https://support.e-ita.org/support/home

Has information on how to change an incorrect spelling. There is also a submit a new support ticket: https://support.e-ita.org/support/home

Which our team responds to within 12 hours. (Usually within 3).

Send over your email and we will help get this resolved asap.

Rated 5 out of 5 stars

Easy

It was an easy application and I received it very quickly

21 July 2025
Unprompted review
E-ITA logo

Reply from E-ITA

Thank you so much for your 5-star review! We’re glad we could make the process easy for you.
We know traveling can already be stressful, so making your license quick and hassle-free is our priority.
If you ever need renewal or have questions in the future, we’ll be here to help.

Rated 5 out of 5 stars

Best service

Best service, always on time and clean cars.

18 February 2026
Unprompted review
E-ITA logo

Reply from E-ITA

Your 5-star rating made our day! Wishing you safe and enjoyable journeys ahead.
Hearing positive feedback from customers like you inspires us to keep giving our best.
We’ll always be ready to assist whenever you need us again.

Rated 5 out of 5 stars

Easy to manage

Easy to manage, arrived on time, and the costs were acceptable.

18 February 2026
Unprompted review
E-ITA logo

Reply from E-ITA

Thank you so much for your 5-star review! We’re glad we could make the process easy for you.
We know traveling can already be stressful, so making your license quick and hassle-free is our priority.
If you ever need renewal or have questions in the future, we’ll be here to help.

Rated 5 out of 5 stars

Go well

Go well, I am very happy

16 February 2026
Unprompted review
E-ITA logo

Reply from E-ITA

We appreciate your support and trust in us. Safe travels wherever the road takes you!
Our mission is to give drivers peace of mind anywhere in the world.
Don’t hesitate to reach out again whenever you’re planning your next trip.

Rated 5 out of 5 stars

All fine

All fine! Used to rent bike in Indonesia

8 August 2025
Unprompted review
E-ITA logo

Reply from E-ITA

Your 5-star rating made our day! Wishing you safe and enjoyable journeys ahead.
Hearing positive feedback from customers like you inspires us to keep giving our best.
We’ll always be ready to assist whenever you need us again.

Rated 1 out of 5 stars

I believe we were scammed.

I believe we were scammed.
Completed two processes for me and my friend, one being the pricier fast track.
Never received any confirmation email, nor the permits.
Tried multiple times to contact the customer support during their working hours, both on email and WhatsApp, and got completely ghosted.
Absolutely would not recommend.

11 February 2026
Unprompted review

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