Dyno-Rod - Merseyside Reviews 

The company I work for rents out flats to students. Once again, I had outstanding work done by Craig which left me, James Bond, truly shaken but not stirred.

Last week we had the gas boiler servicing done. I always get it done before spring to reduce the risk of a breakdown in winter. If a problem arises it's a lot less inconvenient to sort it out in spring and summer than it is in winter.

The reason we have Dynorod cover with Homecare 400 is because if you have a plumbing emergency the fear of God goes through you. Your head is spinning in a million different directions. You have the stress of wondering how to find someone to deal with the issue who won't rip you off.

With Dynorod cover with Homecare 400 you get it all covered for a fixed price and trust me that saves more stress than you can imagine! If you are like me and rent out properties it also keeps your tenant happy.

Anyway, in our two of our flats the tenants mentioned that their taps were dripping and hadn't had time to inform us. Now that I had been informed, I logged a job for both flats.

I phoned up British Gas who booked Dyno Rod to do the job. Now since both flats were in the same building, they got one plumber to do both jobs on the same day. Something came up so I couldn't make the first appointment but I made one phone call to Dyno Rod and they rearranged both appointments with no fuss at all.

On the day this very nice man called Craig phoned me to tell me he was coming. He came within the agreed time frame and parked up.

I took him to the first flat. I told him I had no idea where the water switch off was. We went outside to have a look. He found four external water switch off but we had no idea which one was for which flat and one was full of gravel. He advised contacting United Utilities to identify which was which.

Anyway, we went back to the flat and he found the internal water switch off for hot and cold water in the boiler cupboard for the first flat. Once he'd done that, quicker than you can say Robert is your mother's brother (Bob's your uncle!) he sorted it out. He replaced the tap unit. He said that he could have just changed the washer but the gland nut was going so it would be advisable in the long run to change the unit which I appreciated.

Then we went to the next flat.

Again, we couldn't find the water switch off but this guy in true James Bond fashion found it behind the fridge!

He looked at the unit and changed the unit for both hot and cold taps because they were going and in the long run it would work out to be more time and cost efficient.

This is typical and consistent of the extremely high level of service I've had from Dyno Rod over the years. They find a problem, solve it and then stop further problems from occurring in the future.

Now on leaving we shook hands and I told Craig how grateful I was for his excellent work.

Later on, that day I met one of the tenants on the street and I told her what happened. She was very pleased with the work done.

So, think about it. I didn't have the stress of having to find a plumber in an emergency. I didn't have to worry about being ripped off. Just one phone call and I got a first-class job done and I have a very happy tenant.

On top of that under Craig’s advice I sent a letter to United Utilities about the external work. That will go a long way to prevent an emergency in the future and if one arises then we are better equipped to deal with it.

So, the usual questions.

Are they worth the money? Good value at 10 times the price.
Would I use them again? In a heartbeat.
Would I recommend them to anyone else? All day every day.
What would I recommend the public to do? My advice to you, especially if you rent out property, is to sign up to Homecare 400 with British Gas and include Dynorod cover.

I learned the hard way of what happens when you don't have such cover and you have a plumbing emergency. You don't want that. Save yourself the stress sign up to Homecare 400 with British Gas and include Dynorod cover.

Only requested this job Friday, got a call this morning and they where here in the afternoon. Quick efficient got the job done no messing about. Exactly what you need.

Excellent service Very pleasant young man arrived on time and blocked drain was cleared and running freely in less than half an hour

Callum was great, sorted the issue quickly and doubled checked everything was okay.

Callum arrived promptly was pleasant and kept us informed about the problem and what he was doing
Excellent service

Callum came today. Really professional and got the job sorted so quickly.

Jason N ,
Phoned before arrival and introduced himself once arrived.
Quickly set to work and unblocked the drain. Was very quick and tidy, and explained everything that he did.
Would fully recommend this person if you have any drain problems.

A very good experience from Dyno.
Callum the engineer today was very helpful and efficient.

They responded quick to my blocked toilet
The engineer Callum was polite and helpful
He explained everything that he was doing and left everything tidy

Great and good job done by the engineer Jason N, am very impressed

Callum from Dyno-Rod came to help with a blocked external drain. It turned out to be a bigger issue and Callum thoroughly investigated and explained next steps so we know what to expect. Callum is a very professional and polite drain specialist and I felt he did the best job he could in difficult conditions

Absolutely brilliant job and cleared the blockage very quickly.

Callum was very helpful

Callum was great today, really quick and efficient. He was polite and friendly and he cleared the blockage within about 5 minutes! Also got a call giving me an estimate time which was really helpful. Also gave me some good advice to help prevent issues in the future

We have ongoing issues with our drains at home, Callum came today and figured out the long standing issue, had it solved and sorted in no time. He was very friendly and gave me lots of advice around what our options are if it happens again! Brilliant service as always from Dynorod!

Jock came to unblock our drains and did a great job. On time, rang beforehand to let us know when he would be here, very friendly & professional.

Callum was brilliant
He explained everything as he went along and has a really engaging upbeat personality
An asset to dyno rod

Booking good. However, due to unforseen difficulties the engineer did not arrive in the appointment time slot. The engineer who did attend, Connor, was very good and helpful

Callum attended my property and was very helpful

Jock was on time and professional going the extra mile