Nice products, but I can’t recommend ordering from outside the UK. I paid €71.80 for four light bulbs (which is already expensive), €32 for shipping, and then UPS charged me an additional €48.6... See more
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See what reviewers are saying
I stumbled upon this website whilst looking for a butter dish of all things as a gift. Fabulous enamel kitchen wear and lots of other interesting home products, very original. Excellent customer... See more
A beautiful shop, once inside you just want to explore & the interesting items to peruse make it very enjoyable. There’s quality, style & fun here, somewhere I find something for myself and gifts for... See more
Company replied
The service Dyke & Dean provide can be described in one word - outstanding. I searched online stores globally, as far as search engines can reach, and D&D were the only store who had this particular i... See more
Company replied
Company details
Written by the company
At Dyke & Dean, we pride ourselves on our eclectic mix of homeware and lighting products. Founded in 2013 by Eddie Lloyd-Dyke and Oliver Dean in the historic town of Hastings, our store's focus is to fuse contemporary with traditional - old school qual...
Contact info
14 CLAREMONT, TN341HA, HASTINGS, United Kingdom
- 01424 429202
- info@dykeanddean.com
- www.dykeanddean.com
4.4
Excellent
452 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DYKE & DEAN
Good afternoon Mark,
Thank you for your kind review regarding your recent order, it's always great to hear feedback form our customers.
We hope you enjoy your purchase and hope to see you again in the future.
All the best,
Dyke & Dean
Fab products
Great store, fab products and speedy customer service. There’s so much inspo here - especially if you’re into 20th century britcore!
13 October 2021
Reply from DYKE & DEAN
Hi Kate,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback.
We hope you enjoy your purchase and hope to see you again in the future.
Kind Regards,
Dyke & Dean
Excellent service
Excellent service. We had to query an issue with an item, and within 48hrs had a no-quibble replacement. Where does one get customer service like this nowadays? I would happily make purchases from here again and recommend highly. Thank you for an excellent experience that went above-and-beyond.
12 October 2021
Reply from DYKE & DEAN
Good afternoon!
Thank you so much for your positive review of your experience with Dyke & Dean.
We are glad you are happy with you order and the efficiency of our customer service team :)
We look forward to seeing you in the future!
Kind regards,
Dyke & Dean
Sub-standard products not as advertised
The quality of both products I bought from Dyke and Dean was incredibly disappointing. The products I received are not those advertised on the website and are sub-standard. The soap dispenser bracket is not made of solid brass, even though it is advertised as such and there is no engraved brand name on the bracket, as pictured on the website. The wall hook is also not brass but just plastic in some sort of metal effect coating. I though that they would finish off our bathroom really well, but we will have to look elsewhere for proper quality products. Such a shame.
11 October 2021
Reply from DYKE & DEAN
Good morning Olivia,
Thanks for your review.
We always appreciate constructive criticism and we are sorry to hear you are not happy with the products you ordered from us. The soap pump holder is stated as solid stainless steel soap pump bracket, finished in anodised satin brass in the description. The hook is stated as made from powder-coated steel in the description.
Also in the product description it states - 'Please note, some images may include our Dyke & Dean logo as a watermark which does not appear on the product itself', this is why the logo is not engraved on the product itself.
We are always happy to sort out any problems if you contact us directly and offer returns if you are not completely satisfied.
All the Best,
Dyke & Dean
Reply from DYKE & DEAN
Hi Sarah,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback.
We hope to see you again in the future.
Kind Regards,
Dyke & Dean
My order took a long time coming
My order took a long time coming. Despite the order being ready for dispatch within 24 hours I had to contact Dyke and Dean by email 14 days later to tell them that my order was still not in transit.
On a positive note, after I sent the message my order arrived 2 days later. It would, however, been courteous for them to actually contact me to apologise for the delay.
I cannot fault the quality of the goods sent. I ordered a range of products including a ceiling rose, kitchen knife, tea towel and candles, all of which I am very pleased with.
The 3 star review is because their is room for improvement in customer service. I would hope that this is not a regular occurrence and would order from Dyke and Dean again as I love their products.
9 October 2021
Reply from DYKE & DEAN
Good afternoon,
Thank you for your review.
We are so glad you are happy with the products that you received. We always appreciate constructive criticism and we are sorry to hear you are not happy with our customer service, we aim to reply to emails within 24 hours, so we are unsure how this got missed this time.
I'm really sorry that your order was delayed, and we would love to make it up to you and show you this is not a regular occurrence if you do order with us again :)
Kind regards,
Dyke & Dean
a nice company-approachable and helpful
9 October 2021
Reply from DYKE & DEAN
Hello Jennifer,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback
We hope you enjoy your purchase and hope to see you in the future.
Kind Regards,
Dyke & Dean
Reply from DYKE & DEAN
Good afternoon Andrew,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback and we are very proud of our team.
We hope you enjoy your purchase and hope to see you again in the future.
Kind Regards, Dyke & Dean
Such beautiful stuff and really great…
Such beautiful stuff and really great customer service. Human and helpful.
8 October 2021
Reply from DYKE & DEAN
Hello Katie,
Thank you for your repeat custom and your kind review regarding your recent order, it's always great to hear positive feedback and we are very proud of our customer service team.
We hope you enjoy your purchases and hope to see you again in the future.
Kind Regards,
Dyke & Dean
Reply from DYKE & DEAN
Good afternoon Angela,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback.
We hope you enjoy your purchases and hope to see you again in the future.
Best,
Dyke & Dean
Outstanding
The service Dyke & Dean provide can be described in one word - outstanding. I searched online stores globally, as far as search engines can reach, and D&D were the only store who had this particular item in stock. Ordering on their website was as easy as 1-2-3, they shipped promptly and kept me informed of the progress. I’m glad they used a lot of padding because the outer box took some serious beating, but the lantern inside was intact. In other words, an example of what modern-day remote shopping experience should feel like.
4 October 2021
Reply from DYKE & DEAN
Good afternoon,
Thank you for your positive review regarding your recent order, it's always great to hear feedback from across the pond and we are glad the packaging was satisfactory.
We hope you enjoy your purchase!
All the best,
Dyke & Dean
Sink
Item arrived slightly damaged/ imperfect, I made contact and had a response the same day and a new item arrived the next day. Very prompt resolution and great product.
2 October 2021
Reply from DYKE & DEAN
Good afternoon,
Thank you for your kind review regarding your recent order, it's always great to hear feedback from customers. If there are any problems we do aim to resolve them as soon as possible.
We hope you enjoy your purchase!
All the best,
Dyke & Dean
Great service
Fast delivery and item wasn't damaged. Packaging was recyclable. Will order form them again
1 October 2021
Reply from DYKE & DEAN
Hello,
Thank you for your review regarding your recent order, it's always great to hear positive feedback. We do aim to help the planet in anyway we can including recyclable packaging where possible.
We hope you enjoy your purchase!
Take care,
Dyke & Dean
Excellent products and service.
1 October 2021
Reply from DYKE & DEAN
Hi James,
Thank you for your kind review regarding your recent order, it's always great to hear positive feedback.
We hope you enjoy your purchase and hope to see you again in the future!
Take care,
Dyke & Dean
Excellent service
The product was delivered promptly. It was excellent quality and good VfM, but unfortunately too big for my bathroom. I therefore returned it. They refunded me immediately and their customer service was excellent.
1 October 2021
Reply from DYKE & DEAN
Hello James,
Thank you for your positive review regarding your recent order, it's always great to hear feedback from our customers experience.
We hope to see you again in the future!
All the best,
Dyke & Dean
Very helpful staff with lovely products.
1 October 2021
Reply from DYKE & DEAN
Good afternoon David,
Thank you for your positive review regarding your recent order, it's always great to hear feedback from our customers experience.
We hope to see you again in the future!
Kind regards,
Dyke & Dean
I have received my beautiful opal…
I have received my beautiful opal lights and can't wait to get them installed. They are one of my favourite purchases for my house renovation.
29 September 2021
Reply from DYKE & DEAN
Hi Sarah!
Thank you so much for your review of your experience with Dyke & Dean.
We are so glad you are happy with you order :)
We look forward to seeing you again!
All the best,
Dyke & Dean
TERRIBLE, NON EXISTENT AFTER CARE!
Received initial email, thanking for order.
Had no communication for <4 weeks, I called left a message - no response, called again to be told order was waiting for one item, which may be another 2 - 3 weeks!!!
Final item then required further chasing.
Would I use again - NEVER!!!
Terrible, non existent after care service.
27 September 2021
Reply from DYKE & DEAN
Hello,
We would like to make it clear that we have repeatedly tried to resolve the situation for the customer. The item ordered was one which is made to order and therefore has a production lead time. We did everything possible to make the customer aware of this ( and it is mentioned in the product descriptions ).
No item on this order was delivered later than quoted at the time the order was placed, we feel that this review is not accurate.
Dyke & Dean
Black Swan Neck Outdoor Lighting.
Purchased 3 lovely Swan neck outdoor light fittings and the came within a few days.
They’re pretty unusual for this style of light as they can be easily converted to fit standard 20mm conduit.
The staff are very friendly and helped me with much needed advice before I made my order.
All in all a great experience and a lovely website.
27 September 2021
Reply from DYKE & DEAN
Good afternoon Tim,
Thank you so much for your review of your experience with Dyke & Dean.
We are so glad you are happy with you order and the customer service team :)
We look forward to seeing you again!
Regards,
Dyke & Dean
arrived promptly and posted safely.
24 September 2021
Reply from DYKE & DEAN
Good afternoon!
Thank you so much for your review of your experience with Dyke & Dean.
We are so glad you are happy with you order and the efficiency of the dispatch team :)
We look forward to seeing you in the future!
Kind regards,
Dyke & Dean
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