Durhamanimalfeeds Reviews 11

I have been using Durham Animal Feeds (DAF) for raw dog food for 2 years and although there were some differences in the quality of the batches I would receive, I never had any major issues until my last delivery. I received one lot of food that was basically just blood and smelt foul, and another lot that was really high in bone content and nearly caused my dog a prolapsed colon.

I bought 3 boxes (14x 454g in each) in 3 different flavours. The Meaty Mince smelt absolutely foul and looked like soup - it was all blood and just mush, my dog wouldn't eat it when previously he has lapped up this flavour. The Duck & Pumpkin looked extremely dry and had such high bone content it nearly gave my dog a prolapsed colon, he was yelping in pain trying to pass the stool for 5-10 minutes and his colon was extended out of his body by around 2 inches. Eventually when he managed to pass the stool, it was rock hard - and I am not exaggerating. His bottom was extremely bloody afterwards.

I reached out DAF and explained about the issues and provided photos. I have never made any sort of complaint to them before. They weren't willing to give me a refund or discount on a future order, and instead insisting all they could do was collect 2 samples of the food to be checked over; but I would have to wait a week for them to collect it and then they wouldn't give a timeframe on how long it would take them to assess the samples or how likely it would be I would get any sort of refund (it was clear there were issues with the food from the photos I provided). I said I needed the freezer space to buy alternative food for my dog so could they take all of it back, but they wouldn't take it all and it seemed highly unlikely they were going to refund me anything at all.

I am really disappointed in their customer service after being a customer for 2 years. The quality of this delivery was appalling and I really would recommend dog owners avoid using them.

After being a customer for a number of years the quality of the food is now awful. The final straw was when our delivery didn’t arrive and when I contacted them was told I had asked for collection. Luckily I had a email to state I had asked for delivery. Asked when they would be delivering and was told it would be the following week ! I was told I could collect it but it’s at least 45 mins away. I was offered £10 compensation which wouldn’t even cover the fuel. My dog was left without food. She actually passed away the next day so they actually ended up doing me a favour !!!

I use DAF for novelty minces to give the dogs variety. They've been okay but lately less reliable, minces keep being discontinued and deliveries keep being rescheduled. I've been understanding but this time I felt I should do a review.

Put an order in, delivery delayed so I updated delivery instructions as that day was awful for me to have a delivery. I left specific instructions not to ring the bell before 10.30am that day for specific reasons. Also spoke to the lady and said I wasn't available to talk the following day. So following day arrives, I miss a call and 2 more products are now discontinued since placing the order and they have substituted despite specifically selecting no substitutions. Order arrives and they ring the bell and all hell breaks loose as I specifically needed them to not knock or ring and just leave it in the garden. They never bothered reading the instructions. Now I have a freezer overflowing with too many of one mince and a random mince I've never ordered.

Prior to this i also tried the chicken fillet chunks. They are fairly colourless and one of the dogs screwed up his face and poked out his tongue so I won't order those again.

I guess they are okay for novelty minces but be aware the delivery and product availability is unreliable and they might change your order too!

Excellent all round. I normally buy DAF raw chicken mince and bones from an outlet but decided to order direct for a change as they don't always have the frozen raw pork ribs that my Lurcher prefers. Absolutely spot on service from order to delivery. I find the frozen raw mince to be perfect for my dog and he loves it. I will definitely be stocking up the same way next month.

Disgracefull Durham is now cutting the bones into small peaces with barely any meat and guess what prices remain the same with a poor quality. Dont buy . Will no longer purchase. Making money out of bones . Discusting

Dreadful company. Sent the wrong food and after nearly month of email exchanges, they still haven't offered any kind of compensation or sent the food we ordered. We won't use them again.

I ordered from Durham for the first time. Didn’t have to wait long for delivery. Their emails were very informative and they were very punctual with delivery. The goods were packaged well overall very impressed. Will use again.

Been ordering from DAF fro around a decade now. Had deliveries and click and collect. Never had a problem and the dogs are thriving.

Eventually order replaced, although I had to threaten small claims court. To be honest the standard of the meat is not great, sloppy, and a lot of bone. With all the problems of the delivery, I definitely will not be ordering again...

Ordered over £70 worth of food. No communication as to time slot of delivery. Food was left in pouring rain on a public road leading to a park before 7am. Only discovered it had been left when I checked an email to say delivered. When when to collect it, it had gone. Crime reference number supplied but still no idea when I am being refunded. Customer service non existent, just made to feel it was my mistake as I didn't read the email I never got and they feel its quite acceptable to leave in a public place

Very poor customer service...no order received with no communication. Alleged problems with courier meant we had to pay another £200 for food that we had to drive 250 miles to get.
Certainly wouldn't recommend especially if like us you have to rely on.a courier service from this company.. keep your customers informed, we may not like it but we need to know..our dogs need feeding..I'd done my research with this company, rang to double check order dates, delivery etc..at no point was I told problems the week before also had caused delivery problems..I know why, because I wouldn't have ordered, I couldn't risk running out of food. Customer service is completely missing...I'd award 0 stars if I could & certainly wouldn't recommend

I used this company and few times and was not sure what I was getting. The meat always had a very pungent smell once defrosted. My dog refused to eat it. Dogs eat anything normally and yes she is fussy but I mean point blank starve for 3 days not eating it. Then I opened one of the packets to find hard blue plastic in the meat. Not just one piece there were like 4/5 pieces in there. I opened 2 others and found more in one of the other two. I at that point binned the rest and took photos which I sent the company. The response I got was they would pass it on to the people that they got their meat from. I’ve emailed two or three times asking for an update and have had no response whatsoever. As an apology, they did replace the meat that I had bought from them but it still had that awful smell and my dog still refused to eat it so I binned that too. I don’t usually write bad reviews but on this occasion the lack of communication really annoyed me. The smell that comes from that meat doesn’t seem right and not getting a response from anybody means I have no explanation as to why there was plastic in the food or why the meat smell so bad.