Appalling Service, would never return !!
Booked a room through booking.com on 29/04/26 to arrive for 1 night on 23/05/26 for my partners birthday.
Arrived at the hotel to be told our room had been cancelled then rebooked for 30/05/26 and no room available for that evening. We left at 18.50pm with a 3.5hr journey home and £70 out of pocket due to fuel expenses.
No Accommodation locally due the bank holiday weekend. My deposit couldn’t be returned even though I tried 3 separate cards with their card machine, I had to be refunded in cash.
It was like dealing with dumb and dumber with their staff, who just repeated “I don’t know what to do”
One of the worst experiences I have had to deal with, thank you Dunsley Hall for destroying my partners birthday treat.



