Dungeonland Reviews 

782
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times, incredibly secure packaging, and the truly vast, impressive selection of roleplaying games available in the online store. Many enthusiastic buyers also deeply appreciate the highly competitive prices and the wonderful bonus digital copies included with their physical book purchases. Some reviewers were not happy with occasional transit complications or minor damages discovered upon opening their delivered packages. A few consumers noted that specific fast delivery promises could not always be fulfilled due to high order volumes, or that books sometimes arrived with slight superficial imperfections.

What people talk about most

Product

Clients share positive opinions on product quality and selection, noting an incredible range of tabletop... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the fast shipping times and... See more

Service

Consumers find service to be exceptionally positive, describing it as consistently first class and reliable... See more

Order

Users describe positive interactions with order, noting fast service and reliable delivery without stress.... See more

Price

Reviewers express high satisfaction regarding the fair and competitive pricing. Consumers consistently note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Company takes care to wrap their packages very well. Postman dropped my box of books, but they were so well packaged it was not a problem. plenty of bubble wrap to protect them, unlike amazon who just... See more

Rated 5 out of 5 stars

A Fantastic, reliable and helpful place to shop. The prices beat most other online stores, with added bonus of Dungeonland being part of Bits and mortar, meaning very affordable prices with an ad... See more

Rated 5 out of 5 stars

Arrived quickly and packed brilliantly, with a nice discount for some very minor damage that I certainly wouldn't have noticed in any other store, or cared about anyway. The free digital copies were a... See more

Rated 5 out of 5 stars

My order was dispatched swiftly and well packaged. The PDFs were available immediately as they were included in my purchased items. Dungeonland is a great shop, I just wish it were close enough for me... See more


Company details

  1. Gaming service Provider
  2. Book Store
  3. Game Store

Written by the company

Dungeonland is a Blackpool, UK, based specialist retailer of tabletop roleplaying games, dice, and miniatures. We have physical premises available to visit and around 6,000 different products available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

782 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(782)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service

Superb service! Dungeonland are not only well priced but delivery is speedy!! Good selection of stock, very pleased!

3 January 2025
Rated 5 out of 5 stars

Exactly what I needed; perfect experience!

International shipping to the US was a cinch.
The book I ordered came quickly and was packaged very well. Mark provided fantastic customer service. Kudos!
I would recommend this store and will consider them for all future international orders.

Thanks!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Great place to buy role playing games…

Great place to buy role playing games (in my case) and much more.

They are really helpful and very competitive on price.

Building and bringing customers into a community is very much part of the service given they are directly contactable via their own discord channel with quick responses.

Just highly recommended in a small niche market.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Difficulties with Parcel Force delivery, but all sorted by the Dungeonland team.

Would definitely buy from them again

6 December 2024
Unprompted review
Dungeonland logo

Reply from Dungeonland

Hi, sorry you've not received your item. As we have had no contact from you previous to this review, we do not know who you are, or what you bought, or when it was. So it would be helpful if you would contact us with information about your order. At the least, if you would post the tracking for Parcelforce on this review then we can take a look at that. It would also help authenticate your review.

19/12 update to above - after some detective work I have discovered your name is Daniel and I believe this transaction was from the 5th December. Your parcel was dispatched on the 6th and your tracking does work fine. Your tracking is IS1188024. Each time Parcelforce have attempted delivery no-one has been home. They have contacted you by e-mail and updated the tracking to let you know the parcel that contains your book is at their depot awaiting your instruction. You can have it redelivered still, or sent to a local post office. If you do nothing, it will be returned to us at which point we will refund the cost of the book for you. We would still appreciate your contact as we have had nothing but silence from you and that is making it much harder to help.

Rated 5 out of 5 stars

Excellent Independent!

My experience with Dungeonland has been fantastic and I could not recommend them more highly.

I had an unfortnate issue at my end with an online transaction which was efficiently managed by a team of incredibly helpful and understanding people who ensured I had everything sorted.

Locals should definitely check them out and they have an excellent selection for online orders too.

A massive thank you again to Mark, Andy, and the team!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Speedy service, even for bulk orders

Great service, I thought that with the size of my order being large (both in size and amount of items) that it would take a while to arrive, with packing and shipping etc.
Imagine my surprise when it arrives the next day, everything was packed really well (still finding packing peanuts around the house to this day) and all items were in fantastic condition. Not had an opportunity to see them much since as they were Christmas presents, so all in all I'm very impressed with not only the speed of delivery but the quality of the products :)

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Good prices & Service

Good prices, fast delivery and well packed.

One item I ordered should have come with a free PDF, but it didn't arrive. I contacted Dugeonland and within 5 minutes the PDF was there. First class service I would say.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

This was a fantastic service

This was a fantastic service, best experience this year, ordering was easy, shipping was immediate and delivery fantastic, I’m someone’s mum so not the best online but honestly this company were brilliant, thanks so much for taking the stress out of purchasing something I know nothing about…..much appreciated😍

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Ordered product 2 days ago and delivered today. My first Weta work product, love the Balrog. Many thanks

31 October 2024
Unprompted review

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