Very good experience so far to subscribe as an international. I previously had Lebara and it just suddenly changed my phone plan reducing the minutes towards EU countries and didn't reply to my compla... See more
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Quick to call back. Very friendly staff and gave useful answers to my questions. I have recommended DUKA to many of my friends because I’m a very happy customer of DUKA and never had any issues with... See more
Company replied
5 STAR for customer support and prompt response over emails . Due to some reason i was not able to proceed with my order and had to cancel it before it start so no comment on service and Mobile Broadb... See more
Company replied
Duka is a not very known mobile service provider, but it is f***ing awesome! :D Everything from customer service, prices to their products. Highly recommended.
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Company details
About Duka
Written by the company
Velkommen til Dukas Trustpilot-side. På denne side finder du inspiration, gode råd til hverdagens små og store udfordringer med computere, tilbud og meget mere.
Hos Duka finder du både mobilabonnementer, computere og serviceabonnementer – alle omhyggeligt udvalgt, så det gør dit valg af mobilabonnementer eller computere simpelt og overskueligt.
Vores mobilabonnementer giver dig masser af EU-fordele som store datapakker og fri tale i hele EU.
Vi vælger alle vores computere tilhørende produkter med fokus på, at kvalitet og funktionelt skal være i top. Samtidigt har vi altid et sortiment, med en computer der passer til dig og dine behov.
Vi har en klar mission om, at det skal være nemt at bruge elektronik, og når du vælger Duka, så får du fordel af vores unikke tilgang til hjælp. Vores IT-supportere taler et klart og tydeligt sprog og hjælper med både stort og småt. Det falder os naturligt at gå den ekstra mil for at hjælpe dig – både før, under og efter du er blevet kunde hos os.
Contact info
Omega 5, 8382, Hinnerup, Denmark
- 77341818
- info@duka.dk
- www.duka.dk
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flink og hjælpsom person i telefonen
14 April 2023
Reply from Duka
Kære Arne
Mange tak for din anmeldelse.
Det glæder mig at høre, at du havde en god oplevelse med vores kundeservice, da du havde brug for at være i kontakt med os.
Hvis der er noget vi kan være behjælpelige med så sig endelig til.
Du må have en rigtig dejlig dag.
Med venlig hilsen
Monika
Duka Kundeservice
Am I paying for down time
Am I paying for down time?
95% of the time i have no connection
7 February 2023
Reply from Duka
Hi Mihaela
I cannot see, that you have contacted us about this, so I have asked a colleague to phone you. So much downtime is never acceptable.
I hope you can solve this together.
Best regards
Søren
Customer Service
5 STAR for customer support and prompt…
5 STAR for customer support and prompt response over emails . Due to some reason i was not able to proceed with my order and had to cancel it before it start so no comment on service and Mobile Broadband speed .
5 April 2023
Reply from Duka
Dear Amit
Thank you so much for your review.
We are very pleased to hear that you have had good experiences with our customer service! We are always happy to help so please let us know if there is anything we can do for you!
Have a very nice evening.
Best regards
Monika
Duka Kundeservice
Reply from Duka
Dear Georgi
I am very sorry to read this review. I have looked into the process and can see that we have only sent you the information regarding the order of your dukaTALE subscription that we are legally required to (order confirmation and agreement summary).
I do however hope that you will be happy with your subscription here at Duka at that we can give you a better experience with us, as the cooperation between us continues.
I hope you have a very nice day.
Best regards
Monika
Duka Customer service
Excellent customer service
Excellent customer service, very prompt, honest and helpful. One of the best in Denmark, in my opinion
5 December 2022
Reply from Duka
Dear Sofia
Thank you so much for this review.
Your feedback and very nice words mean a lot to us! We are always happy to help and we are thrilled to hear that this is the experience you have had as well.
If there is anything we can do for you, please do not hestitate to contact us.
We wish you a merry christmas!
Best regards
Monika
Duka Kundeservice
To begin with
To begin with, attitude is great. I would rate with 5 stars: however, there are 4. The subsequent question is why. Answer is easy, despite excellent way of communication there are space for improvement, namely, being precise. I had to spend additional time to correct my data, even to get payment e-mail. Finally, I would like to highlight the way of communication, friendly and personal. In other words, I like it.
2 August 2022
Reply from Duka
Dear Vasīlijs
Thank you very much for your review. We are pleased to hear, that you have had good experienced with our customer service and we do appreciate you taking the time to point out how we can improve.
With kind regards
Monika
Duka Customer Service
Received SIM card very fast
Received SIM card very fast. Its seems to work as described. Mange tak
16 June 2022
Reply from Duka
Hi
Thank you very much for your review.
Kind regards
Søren
Duka Customer Service
super god service
31 May 2022
Reply from Duka
Hej Helga
Mange tak for de pæne ord.
Vi ser frem til at hjælpe dig igen en anden gang.
Med venlig hilsen
Søren
Duka Kundeservice
Syntes det er for dårligt at man ikke…
Syntes det er for dårligt at man ikke kan leje de små computer
25 May 2022
Reply from Duka
Kære Ingrid
Det er muligt at leje vores små computere.
Vi forsøgte at fange dig på telefonen i fredags for at snakke om det, men uden held.
Vi prøver igen i dag, men du er selvfølgelig også velkommen til selv at ringe til os, så vi kan se, om ikke vi kan finde ud af noget.
Med venlig hilsen
Søren
Duka Kundeservice
Super god betjening.
31 March 2022
Reply from Duka
Hej Lidia.
Tak for din anmeldelse - den sætter vi pris på.
Du må have en rigtig god weekend.
Med venlig hilsen
Natasja
Duka Kundeservice
If I could I did not get any star
If I could I did not get any star. I try to saparate 2 numbers and take from September to February. In March I get a Rykke 1 without an invoice an my phone was paid since January for 3 months. I talk to customer service twice that day and all the time manager is on her break. Second time the agent saw my payment and he say he can’t do anything without accountant to approve. And I will get answers in 1 day. Straight after I got rykke 2. I called back and he say he did not know why. I say I want to leave duka by end of the month and straight next morning still not get any answer from accountant but I get new invoice for next month. I called back to see what is happening because I usually pay every 3 month and I got sharp answer either I pay or they cut my phone line and will not be active, also regarding my answer about the previous payment for what they sent me abusive remainder after remainder I still need to wait at leat 2 more days. And If I will manage to move in time I will need to wait for refund. I will not recommend to anyone this company.
26 March 2022
Unprompted review
Reply from Duka
Hi Andrei
Thank you for the pleasant conversation on the phone. We apologize for our mistake and hope, that you will become a happy customer over time.
Kind regards
Søren
Duka Customerservice
Very good services.
10 January 2022
Reply from Duka
Hi,
Thanks for the review - it is appreciated.
Have a nice day.
With best regards
Natasja
Duka Customer service
Reply from Duka
Hi Timothy,
Thank you for your kindly words.
Have a great weekend.
Yours sincerely
Natasja
Duka Customer Service
Køb Pc & mobil får en god behandling
29 June 2021
Unprompted review
Reply from Duka
Kære Kai
Mange tak for den fine anmeldelse. Jeg er rigtig glad for at du har fået en god behandling her hos os!
Du må have en rigtig dejlig dag og en god weekend. :-)
Med venlig hilsen
Lærke
Duka Kundeservice
4 months to change company
Due to covid-19, I was forced to work from home and sadly had to opt for another phone company, since with Duka I couldn't have enough GigaByte to work (the max is 50 GB per month).
I started an uncomfortably long and expensive, other than inconvenient for my job, process to move my number to another company.
At first, the process was denied because of the SIM number being wrong, and was asked for 3 weeks to submit the correct number. After submitting several times the number and insisting on having done so with the other company, I was told that the real reason for the process not working was because Duka had signed me up as a company and not a private. The next step was, therefore, to get the new company to send me a document called "power of attorney". Once I signed this document and sent it another problem arose. I had previously tried to move to another company and apparently the process was still ongoing (after about 6 months). I had to call this other company and get them to stop the stagnating process.
Finally, everything seems to be in order. I called the new company and they started the process again and told me that it will take up to 30 more days, bringing me to a total of 4 months of wait.
I then called Duka to ask for some compensation for this incredibly inconvenient and expensive process (aggravated by my difficulty in understanding Danish as I have been in the country for only 8 months) and was told that I could have a month for free...in August, when my number will (hopefully) finally be moved to the other company.
22 June 2020
Unprompted review
Reply from Duka
Dear Erica
We are sorry that you have had challenges with transferring your number to a new company, and that we do not offer a bigger datapacket than 50 GB. Since your number will be transferred to Lebara on July 22nd, we have deleted your bill for the month of July so you will not receive anything from us. We hope you will be happy with Lebara, and that we might be able to provide a subscription that is more to your needs in the future.
Kind regards
Anne-Sofie
Duka Customer Service
Best Ever
Without doubt, THE best and cheapest Telephone subscription I have ever had.
Great work guys👍👍👍
11 May 2020
Unprompted review
Reply from Duka
Dear David
We always do the best we can, and we are happy, if you are happy! :)
Have a nice day!
Kind regards
Louise
Duka
Very Professional
I had issues signing up. But the sweet people at Duka helped me through the process. The new SIM arrived by mail a few days later.
They even told my old phone company to kindly feck off so I didn't have to do it myself.
They deliver as promised. No hidden fees. No Bullsh*t.
I will be recommending them to my family members.
Thank you Duka!
8 November 2019
Unprompted review
Reply from Duka
Hello!
Thank you for the review. We are pleased to hear that we were able to help you with the transfer from your old company, and that you are content with the service we have provided so far. We hope that you will continue to be pleased with our service, and we are glad that you want to recommend our company to your family.
If you need anything, or have any questions regarding your subscription, please give us a call at 77 34 18 18.
Have a nice day
Kind regards
Anne-Sofie
Duka Customer Service
Dont sign up.
After using Duka tale for about 3 months i wanted to change, due to poor network qualities, problems with wifi calls and unfortunate treatment doing problem solving with customer service. = 1 star.
Trying to move my telefone number is just as troublesome as one might expect after dealing with DukaTale the last 3 months.
They do not accept NEM-ID verification like any other company, they want you to print and fill out and send to certain email, and you have no way of knowing how to do this, other than calling both the new company and the Duka tale customer service. = Also 1 star.
16 October 2019
Unprompted review
Reply from Duka
Dear Kasper.
I am sorry for the unfortunate experience you have had with us, it has not been our intention to mislead you in any way. I am also sorry to hear that the coverage on your address is poor, and that we have not been able to fix this.
With regards to moving your number from us to another company, we have to abide by the agreement we have with Telia, which makes your number a business number under our deal with Telia. This is the reason that we have to ask for a power of attorney to release your number. We do not intend to keep you from transferring your number to a different company, and we would like to help you with this. If you could give us a call at 77 34 18 18, then we would like to help you.
If you want to read more about our terms and conditions, you can do that here: https://www.duka.dk/vilkaar-for-kunder-med-dukatale/
You are most welcome to give us a call at 77 34 18 18, if you have any questions.
Best regards
Anne-Sofie
Duka Customer Service
efficient and quick help
The help provided by the customer service was quick, efficient and to the point. The adviser Sofie patiently explained the intricacies and helped me, having recently moved to Denmark, to steer the potential pitfalls of a local sim card.
17 June 2019
Unprompted review
Reply from Duka
Dear Georg
Thank you for your positive review. I am pleased to hear that you are happy with the service and help that my colleague provided, and I hope you will be happy as our customer :-)
Kind regards
Anne-Sofie
Duka Customer Service
Looks OK.
Looks OK.
I switched to a phone subscription from Duka (DukaTALE) because their price and package (incl. foreign phonecalls!) seems superior to some of the other overpriced companies here in Denmark.
So far the company seems decent. Connection over the Telia network is better than what "3" can provide.
My only complaint is the fact that they promise you can cancel the plan on a monthly basis, but they charge you for 3 months up front. Meaning that if you want to cancel, you are stuck with them for a maximum up to 3 months. Also it was not specified that you do not pay on a monthly, but 3-monthly basis. If they would provide the flexibility to pay by month I would give 4/5 or 5/5.
Edit 21-11-2018 16.15 : Duka has contacted me and told me about the monthly payment possibility. Thus, i have increased my rating to 4/5.
21 November 2018
Unprompted review
Reply from Duka
Dear Max,
First of all, thank you for your review.
Our payment plan is described on our webpage, and it is correct that we have quarterly payments. This can, however, be changed to monthly if you contact us.
If you want to move your number in the middle of a period you have already paid for, that is not a problem. In this case we move your number as soon as possible, usually at the end of the month, and return whatever you have already paid.
Have a nice day.
Best regards,
Anne-Sofie
Duka Kundeservice
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