Tried to open an online ISA. Waited 4 days to get an email saying the application had been accepted, followed by single text with login details. No information about how to pay funds into the account... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dudley Building Society’s one of the very few lenders that support HOLD (Home Ownership for people with Long-term Disabilities) and the service they provide to us and our clients is truly second to... See more
Company replied
The communication from Dudley Building society is top class. They are friendly and responsive and really helpful. I feel so happy to be saving with an institution that really does care about its cust... See more
Setting up mortgage was an absolute nightmare but their product was best for my needs so carried on. They kept asking for more and more documents in dribs and drabs which were provided same day but o... See more
2.7
Poor
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst Lender EVER
Avoid Dudley at all costs!! 2 months down the line and still no further forward, I work for a broker and have dealt with hundreds of lenders over 6 years, but Dudley is by far the worst I have ever dealt with.
23 August 2022
Unprompted review
Absolutely poor
Absolutely poor! Trying to get a mortgage assessment done by my broker, they’d taken 2 weeks to look into my application or assessment should I say only then to be declined. This has left my credit with a hard search. Something that was on my file 2 years ago, they said no. Absolutely disgusting because this was meant to be an initial assessment, not an application. Avoid - no where did anyone say it will be an application.
7 June 2022
Unprompted review
Poor service and old fashioned processes
Filled out a very old fashioned and long winded paper application form for a junior savings account only to receive a letter back a week later rejecting it because they’d had too many applications for it!!! Very poor service not to honour the applications they’d already received.
26 February 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.