I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verificat... See more
Company replied
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See what reviewers are saying
So I noticed that they changed their gaming platform. Almost every slot used to have the option to play the game in slow, normal or fast mode. Now, every single game has only a normal or fast speed o... See more
Company replied
For the love of God, DO NOT USE this site!!! So unprofessionally done. God help you if you need real help and you get stuck chatting with "Bob" their AI bot. USELESS! Only get a fraction of your wi... See more
Company replied
I closed my account after experiencing irregularities in one particular slot game. 2 weeks later my credit card that I used to play was compromised with illegal charges my bank has commenced an... See more
Company replied
Company details
Written by the company
Welcome to DuckyLuck! Your home for the best online casino experience in the industry!
Contact info
United States
- support@duckyluck.ag
- www.duckyluck.ag
You should know
2.6
Poor
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DuckyLuck
Hello,
Thank you for the amazing review! We’re thrilled to hear you’ve had such a great experience with our customer service team. Your kind words mean so much to us, and we’ll be sure to share them with the team!
Best regards,
Casino Experience Team
One 1️⃣ of the only great places to pay…
One 1️⃣ of the only great places to pay as they said they would! Yayyy!!
15 October 2026
Reply from DuckyLuck
Hello Michelle,
Thank you for the awesome review! We’re thrilled to hear we’ve delivered on our promises and that you’ve had a great experience with us. We truly appreciate your support!
Best regards,
Casino Experience Team
Reply from DuckyLuck
Hello Samantha,
Thank you for the 5-star review! We’re glad you’re having fun with us and enjoying the games. We appreciate your support and hope you continue to have a great experience!
Best regards,
Casino Experience Team
Great experience regarding withdrawals!
28 September 2026
Reply from DuckyLuck
Hello,
Thank you for the review! We’re thrilled to hear you had a great experience with your withdrawals. We truly appreciate your support and look forward to many more smooth cashouts!
Best regards,
Casino Experience Team
Great site good games
Great site
Payouts in as little as. 1 week
5000 max per week
28 September 2026
Reply from DuckyLuck
Hello,
Thank you for the review! We’re glad to hear you’re enjoying the site and have had a positive experience with our payouts. We truly appreciate your support and look forward to keeping you playing with us!
Best regards,
Casino Experience Team
Lucky duck sent me a birthday gift
Lucky duck is way ahead of the rest, might need to tweak a few things, but they are hands down a place who takes care of there patrons, I really enjoy speaking to there customer support, very professional, they always make sure that my needs are taken care of the best they can, aside from of course wanting to win all of the time and we all know the truth to that, or most do anyways, I was driving up my driveway and noticed I had a package, I thought I didn’t order any thing from anywhere as of lately, I went to inspect and opened it up and to my surprise it was a gift from DLC for my birthday, I couldn’t believe it, it’s the little things that matter and the thoughts that count, I immediately opened up there site to thank them for the kind jesture, I assure you they never had to come close to asking me to leave a review, I couldn’t wait to do so, I’ve won some money there, I’ve cashed out my winning there and I’ve made smooth deposit’s there, I will be honest, I wish they had bitcoin lightning, and I have cashed out at other places faster, but there is good and not so good with everything, we all could use a little improvement, I’m not knocking DLC at all, they are a great bunch of folks!!!! Thank you!!!
24 September 2026
Unprompted review
Reply from DuckyLuck
Hello Brocket,
Wow, thank you for such a thoughtful review! We’re absolutely thrilled to hear how much you enjoy being part of the DuckyLuck family and that our support team consistently takes care of you.
We’re especially happy that your birthday surprise made your day! It truly is the little things that matter, and we’re glad we could make your birthday a little more special. We also appreciate your honest feedback about Bitcoin Lightning and withdrawal times, we’ll keep it in mind as we continue improving.
Thank you again for your continued support, and here’s to many more wins, smooth cashouts, and great experiences with DuckyLuck!
Best regards,
Casino Experience Team
Reply from DuckyLuck
Hello,
Thank you for the review! We’re thrilled to hear you find our games easy and fair to play. We truly appreciate your support and hope to keep delivering a great gaming experience!
Best regards,
Casino Experience Team
One of the best online casino games to…
One of the best online casino games to play on payouts are good and you get your own host that always takes care of you with free spins or credits
5 September 2026
Unprompted review
Reply from DuckyLuck
Hello Varujan,
Thank you for the 5-star review! We’re thrilled to hear you’re enjoying the games, payouts, and having your dedicated host. We love being able to spoil our players with free spins and credits!
We truly appreciate your support and hope to keep delivering an excellent experience!
Best regards,
Casino Experience Team
Excellent casino experience
5 September 2026
Reply from DuckyLuck
Hello Scott,
Thank you for the review! We’re thrilled to hear you had an excellent casino experience with us. We truly appreciate your support and hope to keep delivering great experiences!
Best regards,
Casino Experience Team
It's a complete scam
It's a complete scam. They want you to make a deposit to make a withdrawal. A withdrawal that you will never get. Look on reddit or google. No one has ever been paid. Do not send them any documents to verify your identity. Complete scam and waste of time.
25 August 2026
Unprompted review
Reply from DuckyLuck
Hello Zachary,
Thank you for sharing your concerns. We’d like to clarify a few points regarding the withdrawal and verification process.
Many of our players successfully receive their withdrawals, and completing the required KYC verification is a standard part of the withdrawal process for online gaming platforms. This helps us verify account ownership and protect the security of our players and their funds.
An initial deposit is also required before a withdrawal can be requested, and the applicable requirements are clearly outlined in our Terms & Conditions so players can review them before proceeding.
We were unable to locate an account based on the information provided with this review. If you’ve had a specific issue with a deposit, withdrawal, or verification, please update your review with your casino username so we can locate your account and look into the matter in detail.
We’d appreciate the opportunity to review your specific experience and address any concerns you may have.
Best regards,
Casino Experience Team
I have been golden goose for years
I have been golden goose for years. Today they stole $267 saying it was tied to a different bonus even though I had made deposits in between withdrawal requests. Never playing here again
25 August 2026
Unprompted review
Reply from DuckyLuck
Hello Jacob,
We’re really sorry you had this experience, especially as a long-time DuckyLuck player who has previously shared positive feedback with us.
It looks like the confusion may be around reversals vs. new deposits. While reversing a withdrawal lets you continue playing without making another deposit, any maximum cashout attached to the original free chip or free spins offer remains in place. This applies even if you claim a new bonus using the reversed funds.
We’re sorry if this wasn’t explained clearly, and we’re addressing this internally. We also send emails explaining this when a cashout from a bonus with a maximum cashout is requested, but we see that you’re currently unsubscribed from our emails, so you may be missing some important account and promotion information.
We appreciate your feedback and hope this helps clarify what happened.
Best regards,
Casino Experience Team
Reply from DuckyLuck
Hello Ben,
Thank you for sharing your feedback. We understand how disappointing a losing session can be, especially when you’re hoping to see some wins along the way.
We noticed that many of the games you’ve played are on the higher-volatility side. If you decide to give us another try, you may want to explore games with medium or lower volatility, which can offer a different style of gameplay and potentially more frequent, smaller wins.
If you’d like some help finding games that better match your preferred playing style, our support team would be happy to provide recommendations and point you toward some options.
Best regards,
Casino Experience Team
worst scam casino they wont pay you if…
worst scam casino they wont pay you if u win
16 August 2026
Unprompted review
Reply from DuckyLuck
Hello Matthew,
Thank you for sharing your feedback.
We’re sorry to hear that you feel this way. Unfortunately, there are not enough details in your review for us to properly investigate or assist with the situation described.
We encourage you to either update your review with your casino username or contact our support team directly so we can look into your concerns further. Our team is here to help and would appreciate the opportunity to review your case.
Best regards,
Casino Experience Team
HORRIBLE bonus wins
Some of the bonuses won on these games are totally UNREAL. $1.50 bet and hit bonus for $4.00 or nothing at all. One game, Coins of Alkemor-Extreme Magic, one of my favorites on other sites. I hit all 3 top coins (Expand, Muti-X and Boost) for a bonus. Should have been HUGE. Went to the bonus. $4.50 won. Wild. All other games bonuses are horrible. $1-2 bets and mostly hit bonus around $12 and they will actually hit for $50 (Maybe 5%) on bonuses. I spent $150 in 5 minutes on Coins of Ra Deluxe not one bonus. Not even one of the baby $4 ones. Most line pays are garbage as well. I blew throw $400 in a hour on $1.50 -$2.00 bets. Endless spins with no wins then occasionally a $0.60 win. It really did feel rigged. Once this deposit bonus is done, I won’t be coming back.
12 August 2026
Unprompted review
Reply from DuckyLuck
Hello Nick,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your experience so far hasn’t been as enjoyable as you had hoped.
We’ve taken a look at your account and, we’d like to give you another opportunity to enjoy the platform. We’ve sent you an email with a little something extra to help make your next session a more enjoyable one, so please check your inbox.
While no bonus can guarantee a win, we believe every player should have the opportunity to enjoy their time with us, and we hope this gives you another chance to do just that.
We appreciate you giving us a try and sharing your honest feedback.
Best regards,
Casino Experience Team
great gaming very fair!
12 August 2026
Reply from DuckyLuck
Hello Scott,
Thank you so much for the fantastic review!
We’re thrilled to hear you’re enjoying the games and feel that you’re getting a fair gaming experience. That’s exactly what we love to hear!
We truly appreciate your support and hope you continue having plenty of fun and exciting sessions with us.
Best regards,
Casino Experience Team
I’ve won many many times on duckyluck
I’ve won many many times on duckyluck! My biggest win was $12,500 but I get wins of $1-3 thousand quite often. ( just to dumb to cash out most times lol)
The Hosts go over & beyond to make your play time enjoyable
If you’re going to play get all your paperwork done first that way when you win you can get your withdrawal in 2-3 BUSINESS days!! They
((( ALWAYS ))) have paid me! Best of luck to you all 🍀😊
MAKE SURE YOU READ THE PLAY-THROUGH REQUIREMENTS. Myself I prefer using the no max cashout promotions but everyone likes different ways to win.
5 August 2026
Reply from DuckyLuck
Hello Cassie,
Thank you so much for this incredible review!
A $12,500 win is absolutely worth celebrating! We’re thrilled to hear about all the wins you’ve enjoyed with DuckyLuck and, most importantly, that you’ve consistently had successful withdrawal experiences.
We also love hearing your shoutout to our Hosts! Going above and beyond to make our players’ experiences enjoyable is exactly what we strive for, so we’ll be sure to share your kind words with the team.
And we couldn’t agree more with your advice: getting your verification completed and understanding the playthrough requirements before playing can make the withdrawal process much smoother. We appreciate you highlighting the importance of reading the promotion terms so players can choose the offers that work best for them.
Thank you for being such a loyal player and for sharing your experience with others. We’re cheering you on for that next big win!
Best regards,
Casino Experience Team
I would give a five star if you gave…
I would give a five star if you gave credit towards free chips when you withdraw or reverse.
5 August 2026
Reply from DuckyLuck
Hello Phyllis,
Thank you for the feedback and for sharing your suggestion!
We appreciate you letting us know that earning additional free chip rewards when withdrawing or reversing a withdrawal would make your experience even better. We’re always interested in hearing what our players would like to see from our rewards and promotions.
We’ll be sure to pass your feedback along to the appropriate team for consideration. We hope to earn that fifth star in the future!
Best regards,
Casino Experience Team
The games are fun
The games are fun, but it's hard that find games that pay consistently. I don't expect to win, just have fun. A lot of times I find myself betting a dollar, depositing 50 bucks and getting 54 spins. That's brutal.
The second gripe is cashing out. It takes 3 days to get paid if you win on Monday or Tuesday or Wednesday. Thursday gets you paid Monday, Friday-Sunday get you paid on Wednesday. It's really irritating. If you win a lot of money you might not be able to cash out all at once. You can cash out 10k a week.
It's worse now, not better. I tried to cash out $500 on a Wednesday at 2am. It's Monday and nothing. 48-72 hours OR LESS is in the documentation. 3 complete business days (Wed-Fri 8am to 5pm). You can't tell me they don't have AI that can work on weekends to get people paid.
3 August 2026
Reply from DuckyLuck
Hello Warren,
Thank you for taking the time to share such detailed feedback.
We’re glad to hear you’re enjoying the games, and we appreciate your honest comments about both gameplay and withdrawals. Game results can naturally vary from session to session, and we understand that a short session without many wins can be frustrating, even when the goal is simply to have fun.
Regarding withdrawals, our processing timeframes are based on business days, so the day a withdrawal is submitted can affect when it is processed. We understand that weekends and business-day processing can make the wait feel longer, and we appreciate your feedback as we continue looking for ways to improve the payout experience.
Withdrawal limits also apply depending on the account and withdrawal method, and these requirements are communicated as part of the applicable terms. If you have questions about the limits on your account or would like us to review your specific withdrawal options, our support team is always available to assist.
Thank you again for your continued support and for sharing your perspective with us.
Best regards,
Casino Experience Team
So I noticed that they changed their…
So I noticed that they changed their gaming platform. Almost every slot used to have the option to play the game in slow, normal or fast mode. Now, every single game has only a normal or fast speed option. Since this change has taken place I've noticed that I can literally drop thousands and not win anything back wheras in the past I'd win at least some or most of it back. I don't know guy's hope your not losing a lot of business and being unfair. I'll give it a couple of more shots and update my review accordingly because up until this change you guy's were my 1 and only Favorite online gaming site if it continues to not be exciting anymore, again I will update my review accordingly and definitely just quit online gaming altogether. Hope I don't have to do that. Good luck to all ! Casinos and players
4 August 2026
Unprompted review
Reply from DuckyLuck
Hello Chris,
Thank you for taking the time to share your feedback.
We’d like to clarify that the speed setting of a game does not affect its outcome, odds, or RTP. Whether a game is played at a slower or faster speed, each spin is independently determined by the game’s certified Random Number Generator (RNG). The speed setting only changes how quickly the game is displayed and played.
We understand that results can vary significantly from session to session, but the game speed itself does not influence whether or how much you win.
If there is a specific game or aspect of your experience that you would like us to review or explain in more detail, please reach out to our support team. We’ll be happy to assist.
Best regards,
Casino Experience Team
VERY VERY BAD AWFUL CASINO I'VE EVER…
VERY VERY BAD AWFUL CASINO I'VE EVER PLAYED IN MY LIFE! DO NOT EVER DEPOSIT REAL MONEY IN THERE! THEY ARE SCAMMERS!!!
3 August 2026
Unprompted review
Reply from DuckyLuck
Hello Rufina,
Thank you for sharing your feedback.
We’ve reviewed the account associated with your review, but there is very little activity available for us to determine what led to your experience. At this time, we’re unable to identify a specific issue behind the concerns raised in your review.
If you experienced an issue with a bonus, gameplay, deposit, or any other part of the platform, please expand on your concerns or contact our support team directly. We’d be happy to review the details and provide assistance.
We take player concerns seriously and would appreciate the opportunity to understand what happened and help where we can.
Best regards,
Casino Experience Team
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