Duck's Services Reviews 551

Reply from Duck's Services

Apr 26, 2026

Hey, I understand the frustration here, but I want to clear a few things up.

Firmware delivery is listed as up to 24 hours in the product description, which you agreed to at checkout. In your case, it was delivered in around 8 hours, which is well within that window.

Regarding the PC not booting into Windows, firmware itself doesn’t “brick” a system like that. That’s almost always related to BIOS settings, driver conflicts, or setup issues. We’re more than willing to help troubleshoot that, but we do need a bit of time to respond to tickets, especially during higher volume periods.

As for the 15-hour response time, that’s not ideal, but it’s also not being ignored, support isn’t instant and tickets are handled in order. Same goes for the coupon issue, if something didn’t work, we’ll get it fixed, but it still needs to go through the queue.

We’re glad you were able to get help in the meantime, but saying there’s “no support” isn’t accurate. If you still need help, reply to your ticket and we’ll take care of it.

Reply from Duck's Services

May 9, 2026

We’re not able to verify this review against any real order or customer in our system.

The feedback provided is also extremely vague and doesn’t reference any product, issue, or interaction with our support team, which makes it difficult to take seriously.

If you did make a purchase and experienced an issue, we encourage you to contact our support team with your order number so we can properly assist. Otherwise, this appears to be a non-genuine review.

Reply from Duck's Services

Apr 21, 2026

Hi there,

We’re sorry to hear you had a frustrating experience, but we’d like to clarify a few things.

We do not sell “broken firmware.” All firmware provided is tested and functional, and in cases where issues arise (which can happen due to setup, environment, or external factors like game updates), we actively work with customers to resolve them.

Regarding response times — while we handle a high volume of tickets, we do our best to respond as quickly as possible and ensure each case is properly addressed. Delays can happen, but we are constantly improving our support systems to minimize them.

As for your 1:1 build, these are not instant-delivery items and may require time depending on availability and current workload. That said, if there was a delay beyond what was communicated, we’re more than willing to review your case and make it right.

If you’re still experiencing issues, please reach out with your ticket or order details so we can take a closer look and get this resolved for you.

— Duck’s Services Team

Reply from Duck's Services

Apr 21, 2026

Hi there,

We’re sorry to hear you feel this way. Providing reliable and responsive support is something we take seriously.

If you’ve had a negative experience, we’d really appreciate the chance to look into it and make things right. Please reach out with your ticket or order details so we can review what happened.

— Duck’s Services Team