Duchy Homes Reviews 

Ellie was great today and very thorough .

We have been considering a Duchy home for a few years.
We finally put our home on the market and received an offer , enabling us to reserve a great plot on phase 2 at The Meadows.
Paula has been great and we have had our reservation meeting this afternoon and finally reserved our plot .
Paula is a lovely person who is very professional at her job .
Thankyou very much Paula .

Absolute first class service Nikki and Ryan were very professional and helpful guiding us through the reservation process. We are looking forward to moving into our new home.

Elle has been amazing. Extremely competent in her knowledge and has made the reservation process of our dream home seamless. She is a true asset and fantastic ambassador of Duchy Homes.

Great product and fantastic customer service! 😃

Just Bought a new home with Duchy, dealt with Elle Mortan , Dave and Dean.

Elle from the start was helpfull transparent and knowledgeable, she was polite and on hand to assist with any queries in good time.

House had a few snags and things that needed fixing and making good as is to be expected in any new build.

Dean and Dave worked towards the snagging list efficiently and were both on hand and easy to reach and replied and carried out work in good time. They were both polite and professional and we there on hand to get things finished and ready to moove in on time.

Overall Elle, Dean and Dave have been a great team and deliverd exactly what I was wanting and have left me satisfied and over the moon with my purchase.

Elle has been amazing at explaining and guiding us through the process of buying a home as we are first time buyers, answering questions quickly and with detail making buying a home a pleasant experience. Elle has answered every question we have thrown at her and has such a positive and friendly attitude that makes me and Amy more confident we made the right choice picking Duchy Homes. - Aidan and Amy

10/10 , seamless process. Very helpful , many thanks to Paula for all the help and advice .

From the moment you express interest in the site your welcomed with a friendly smile and sage advice on the site , available properties and how to proceed.

They dont honour their warranty and comr up with execuses yo sneak out of it. It took them ages to do the landscaping and was been charged for it even though it wasnt done. Find better developer to buy from

Great service, easy and clear to understand, making the process so far simple to work through in getting our property through each stage, special thanks to Lewis Caton for getting it started off smoothly

The process to purchase was relatively easy and was helped by the professional sales executive ( Christine)on site at Elwick Park Hartlepool..
We chose the Ripley Show Home, and are excited to finally complete in the next few weeks..

Paula had a very flexible attitude to helping us pick a property. She arranged access to unsold properties so we could see them empty. This is something other builders would not do.
She also spoke to the head office on a Saturday when we wanted to reserve a plot and she got back to us on the Sunday.

I purchased my Duchy Homes property in June 2022. In October 2025, I noticed a water patch appearing on the ceiling of the utility room, directly beneath the ensuite bathroom. What followed has been an exhausting, expensive, and completely avoidable nightmare.

After significant back and forth, Duchy eventually sent someone to inspect the issue. Despite having very little investigation carried out, I was told the cause was most likely the concealed toilet cistern in the ensuite, which Duchy admitted had a known manufacturing fault. I was explicitly told that around 20 other cisterns installed by Duchy had failed at different times due to this defect.

Despite this:

* Duchy continued installing these cisterns
* Homeowners, including myself, were never warned
* No proactive checks or recalls were carried out

A simple heads-up could have prevented the devastation that followed.

Because the cistern is concealed behind tiles, the leak was slow, hidden, and impossible to detect early. By the time the damage became visible, the water had clearly been leaking for a long period. The result is catastrophic:

* The entire utility room was destroyed, saturated, and covered in mould
* Walls, flooring, and units had to be ripped out completely
* The ensuite bathroom also had to be ripped out
* The property was left in a dangerous and unhealthy condition

Duchy Homes are now refusing to take any responsibility, hiding behind the claim that the issue was reported “outside the 2-year warranty period for non-structural items.” This is an outrageous position to take, given:

* The fault was concealed
* The leak was ongoing well before the 2-year period
* Duchy were already aware this was a known defect
* The failure was not due to wear and tear or homeowner negligence

In short: Duchy installed a known faulty product, failed to inform homeowners, and are now refusing responsibility because the damage wasn’t visible sooner — even though it physically couldn’t have been.

This is not just poor customer service; it is a complete failure of duty of care. The lack of accountability, transparency, and basic decency has been staggering. I would strongly caution anyone considering a Duchy Homes property to think very carefully. Once the keys are handed over, you are on your own — even when the fault is clearly theirs.

Extremely disappointing, stressful, and costly experience. AVOID.

What made my experience truly remarkable was meeting Cathy Gittings, from the moment I entered the sales office I was welcomed in a way that I will never forget. I then had the pleasure of hearing all about Duchy Home and the quality that I observed when visiting the show homes. Cathy is so knowledgeable of each individual design that Duchy build. I was very impressed in fact blown away.

First class service from Paula, looking forward to the next step

Absolutely amazing experience reserving our first home today!!! I cannot thank Michelle Ball at Scholars Gate, Darton enough for our experience. Amazing kind person she is. Truly beautiful from start to finish. I cannot wait for this journey ahead till our home is finished

We recently moved into our Duchy home on Wynyard.Yes we had a few very minor issues but Gary Peacock the site manager has kept in constant touch with us ,nothing was too much trouble and always tried to get things sorted. A real asset to the company .Thanks Gary.

All staff have been very helpful, understanding and patient Very quick to answer any questions or follow up queries Never felt pressured or rushed at making choices

Purchased a 3 storey Bletchley in June 2024 and had nothing but issues since. Upon moving into the property we had a long list of snags including most of the oak doors we upgraded were scratched,, the kitchen cup boards were chipped, the en suite shower tray scratched, incorrectly installed brick lintels, chipped stone cills outside, damaged PVC plastics, blocked toilets, multiple paint and silicone issues... The list can go on. Lots of the list has been fixed (sometimes taking more than one attempt to correct) however despite some issues being raised when we moved in, 15 months later we are still chasing these issues..
The toilet blocking was the worst, we had a specialist company come on various different occasions to camera the toilets, finally after months of going back and forth it was decided that some of the pipe work needed to be removed in order to rectify the problem. Countless times we have had to take time off work to be in to get these repairs fixed.
We have only just had the shower tray repaired last week. The scratch was origin ally fixed but not to standard and the repair started to discolour. The show tray had to be replaced. This took approx 10 days to complete as the tiles needed removing, damage occurred when removing then the tiler didn't have enough tiles etc etc. We could not use this room for this entire time.
We are still now awaiting for issues to be resolved, many of which are a result of trying to fix another problem in the house.
this has unfortunately pushed us to list the house for sale as we have fallen out of love with it due to all the issues and bad service we have received from Duchy. We have reached out to construction directors, and more recently the CEO of duchy to try to help rectify this situation and we have had no reply as of it.
For a supposed 5* builder, the service and customer care from Duchy is hideous.