Dualit Reviews 

We bought the Long Slot toaster a couple of years ago and i have never hated a piece of kitchen equipment as much.
My wife likes it, but then she doesn't actually like toast she likes warm bread, so we've kept it this long but it's going in the bin now as I've had enough.

It has one job and that is to evenly brown bread, a simple task you'd have thought, we've sent men to the moon after all, but no this toaster specialises in burning the outside while leaving the middle of the toast completely unscathed, which is quite an achievemnent.

It also has one side hotter than the other so if you want both sides to be equally burnt on the outside you have to turn your toast over halway through.

It is excellent at fitting in those huge slices of the £6 a loaf sourdough bread you can get at the farmers market on a Saturday morning but not so good at toasting them.

If Dualit can't even make a £120 toaster that works, probably the least complicated bit of machinery they do, I don't put much faith in any of their other products. Not for me.

This is our second 4-Slice NewGen Classic Toaster, so I knew exactly what to expect. Our first one, in polished chrome, has been working flawlessly for several years. We decided to get a new one to complement our recently updated kitchen.

We chose the model in primrose blue to pair with our midnight blue cabinets. The primrose blue is as dark as we hoped, and although not a perfect match, it pairs beautifully with our cabinets.

Like our previous model, this toaster exudes quality, and we are very pleased with it. While some people mention the slots might be a bit short, it easily accommodates standard loaves. For extra-wide slices, I simply cut them in half, and it works perfectly.

The quality of the items does not match the price. I have had 2 hand mixers and both have broken within a shortish period of time. The last one was only used about 10 times before the whisk function broke. Unfortunately it was just out of warranty/guarantee. I would expect so much more for the premium price from a company that boasts about it's standard of goods.

I purchased a chrome 1.5L electric cordless kettle and must say that after using several times a day now I’m finding it to be both practical and highly functional. It heats water to the correct temperature, runs quietly, is lightweight and has a useful filling gauge.

It is unquestionably built to a high quality and it probably one of the best I’ve used to-date. However being finished in sleek chrome it does show every mark and water stain. So requires regular cleaning and buffing in order to maintain its appearance.

I live in a hard water region so how long this product will actually last with several everyday uses is certainly debatable. I’ve also noticed that you get a large water condensation buildup on the base unit, when I questioned this issue I was advised this is a known design issue, and thus simply needs to be wiped after each use.

Only time and use will tell if this has been a worthwhile purchase, however I’ve had many Dualit products in the past and have been very impressed with their durability and reliability and in particular a toaster that lasted some twenty odd years.

Our toaster caught fire. The whole kitchen and hallway was smoke damaged. As a goodwill gesture I would have appreciated a replacement. Instead Dualit made us take the toaster out of the bin and send it to them, then they inspected the toaster with not so accurate findings. The best they offered was a 40% discount off a new toaster as they first said the crumbs caught fire then they said the crumb tray was missing. The tray had caught fire and dropped off onto the kitchen stone tiles. We where more bothered about throwing the toaster out. We have asked for the toaster to be sent back to us so we can have it inspected independently. I would not want the same model of toaster again and would definitely not want anyone else to experience what we have!

Be Aware, Jug Kettle JKT43. Looks Good, Feels Good!. But Irreparable [even if its a regularly failing on/off bi-metal button costing very little]. Dualit tell me " The average lifespan of an electric kettle is 3-5 years" if so why buy expensive, quality? Dualit which will last no longer than a cheap supermarket kettle at 1/4 of the cost if Dualit have to be scrapped just the same when they fail?. I personally expect greater durability, repairability & sustainability [to help the planet & my pocket] when I pay the premium

My Classic Kettle broke this morning. To be more precise the 'ring pull' on the lid came off. Not good timing as I was desperate for a cuppa.

Not to worry I thought, I can temporarily work round that and to be fair I have owned it for quite a few some years. Guess what though? I visited dualit.com and found a telephone number.

Imagine that, a website with a telephone number!

The surprises didn't end there as I called the number and a real person answered - no AI ChatBot doom-loop of questions, no disappearing down a button-pushing rabbit warren, no digital fobbing-off - but a real life person. And a very friendly one at that who was able to identify the assembly I needed and have one shipped to me free of charge.

For a moment I thought I had been transported back in time or perhaps living in a parallel universe where customer service is an everyday normal occurrence.

Well neither of these, it just so happens that Dualit are a beacon of hope in a world that increasingly views customer service as an incredible irritation where any form of customer interaction should be avoided at all costs.

Thank you for great customer service and thank you for not being one of the oh-so-common barely contactable companies, devoid of staff capable of making decisions!

Bought the Dualit Architect Kettle and matching toaster 2 years ago. The toaster keeps burning bread no matter what goes in. I contacted Dualit customer service to see if there was an easy fix - they couldn't be bothered to respond. So, I've just thrown it out for safety reasons and bought something else!

I put one star because you have to put something to be able to post a comment. It doesn’t even deserve one star. A ridiculous amount of money for a piece of crap. It burns every slice no matter how long you put on the timer, unless you do it a few seconds at a time and keep turning and checking it. This is even when it’s cold. If it’s been used and is still warm you might as well turn on the grill. Utter s***e

We ordered a coffee grinder, when it arrived the hooper was broken and cracked. Following an email a replacement part arrived within a few days. Excellent product excellent company, highly recommend.

I purchased a Dualit Architect kettle from what is called the "Dualit Store" on Amazon in Jan 2024 and it's been used for 3 of the 5 months since then.

Something that sounds like a metallic screw has come loose inside the base and rattles around when the kettle is used and of course anything metallic in the proximity of 240V is also a safety issue.

Amazon just say it's up to Dualit to repair. Dualit say it's Amazon and the "Dualit Store" is nothing to do with them which begs the question why do they allow their name to be used in such a deceptive way? I have previously read that customers with issues get bounced between the two companies and now it's happening to me.

The Dualit solution is to return the kettle to them for a repair which will take 15 working days and I only got to that point after escalating my problem to their MD after complaining that their original estimate was at least a month. Sorry, but that's unacceptable as I will have to buy a new kettle anyway to get me through at least three weeks and a brand new kettle should not have a loose part inside.

Dualit trade on their "Britishness" but what they hide away is that their products are made in China and we all know about the quality of products made there.

The measure of a company is how well they respond to problems. I've owned Dualit kitchen appliances for many years but will never buy another and strongly advise other consumers to do their research first because a kettle that's just under £100 should not fail within such a short space of time.

I, like many others here, did copious research when it came time for me to buy a new kettle in 2022 and everyone was touting that Dualit kettles are hardy and last alike their toasters. I had been buying cheap supermarket/Russell hobbs kettles for years and they would last anywhere from 3 - 6 years and scuff, look unsightly or break down so I sprung for the Dualit Architect 1.5L kettle purchased from Hughes for a sum of no less than £89. It was delivered 27th August 2022, and by 13th November 2022 the thermostat cut-off had failed so the kettle just boiled and boiled until you turned it off at the switch, Hughes provided me with a replacement kettle in November 2022 and it's now June 2024 - throughout the time I've had it on a few occasions it's rolling boiled in the same broken way as the original unit and today it now will not stop boiling at all the same as the original unit I received. I called Hughes but alas it is out of warranty with them. I called Dualit as a result who informed me it 'can't be repaired' and whilst pleasant, Denise could offer me 34% off a different kettle (as if I'd buy another! A naff £5 kettle from Tesco lasted longer!!!). I am floored they sell products at such a high price point to be so rubbish they don't last longer than 18 months, and don't offer repair on them, leaving me £89 out with no kettle now! Doing some research online it would be appear that I am not alone, there are a litany reviews saying their architect series items have failed and I think it's a travesty they clearly ship out short-wearing items touting them as long-lasting and high quality. Avoid and get a kettle from another brand I'm absolutely gutted and can't afford another kettle during the cost of living crisis so I'm now just without one, my husband is equally disappointed as this was a big expense for my low-income household and we had saved up our wedding money to get it.

What a fantastic company, went above and beyond to supply parts for a kettle purchased in the southern hemisphere in around 2016, returned to the UK in 2021 and the handle broke in 2024
I called for some help to buy parts but they sent out all parts completely free of charge

If one could give 0 stars to customer service and/or the expensive toaster I bought I would.
We replaced A 2 slot toster of Dualit to 4 slots toaster. Initially it worked fine but after 2 months it did not toast evenly with outer sides of the toaster.
I complained and they send me 2 new replacement elements.
It work for 2-3 months and again the outer sides of the toaster didn't work properly. I was asked by customer service to send the toaster back and they keep telling me that the toaster works fine. They told me that:1. I use the worng bread,2. that it takes the outer elements to heats slower, so, I have to turn on the toaster on first and only thereafter to put the bread in. What an unreasonable claim! They would not repair the problem and they would not replace the faulty toaster. It is under their warranty but not willingness to take responsibility. Shame on you Dualit, we thought you are proud of your products!

I paid £120 for a Dualit Architect toaster in the mistaken expectation it would be well worth the money as it would last the course.
Two years later (after very light use) it's broken and Dualit tell me that 'it happens' and this toaster can't be repaired. Make of that what you will. I just wish I'd spent half the money on a toaster that would in all likelihood still be working.
Suffice to say I won't be buying Dualit toasters ever again.

My kettle is broken, won’t boil without button being held down. The cost of repair is half the price of a new one, with no warranty. That seems like false economy. I’m afraid I won’t be buying anything from dualit again. This is now two kettles and a toaster broken. I’ve have appliances 1/3rd of the price last years longer. Both of the kettles have had the same fault so it’s clearly a defect in the product itself. What a shame you have lost a customer.

Reply: It’s over a third the price of the kettle and that price cannot be guaranteed it could be more once in for repair. Also, why have both kettles had exactly the same fault just months after their warranty? Feels like a con

Kettle only lasted two years 6 months started leaking company did not want to know out of warranty
You don’t expect this when you consider the cost of goods

Useless toaster. It is a completely random experience - sometimes burnt, sometimes hardly toasted on the same setting. I hate it.

Second toaster from Dualit burnt out. Contacted them about Dualit kettle that would not switch off and they never responded back. They don’t manufacture their items so when you talk to them they tell you they have to contact the manufacturer. Ridiculous mark up for a mediocre products

Replaced my kettle with 30 per cent discount came next day delivery

Spoke to a lady from uk on a telephone

It was the best service I have received

Thank you Dualit keep doing what your doing such great customer service