Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more
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Review summary
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The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more
Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more
Company details
Contact info
58 Lavender Hill, SW11 5RQ, London, United States
- 0208 228 1000
- sales@drumshack.co.uk
- www.drumshack.co.uk
4.8
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 48 hours
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Great customer service from John
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplier). John kept me informed all the way and gave me option to have some of the order shipped early. I chose to wait for everything to come together and John kept in constant touch with updates and expected delivery dates. Everything arrived as John had told me (a day earlier than initially aniticpated0. Arrived well packaged and the products are awesome. Thank you to Drumshack for excellent customer service and superb quality equipment.
19 March 2026
Extremely helpful.
10 March 2026
Excellent service
My purchase started with a phone call, the guy I spoke to was really straightforward and helpful. I ordered the Roc n Soc Nitro drum throne which (incredibly)) arrived at 7:30 the next morning. Can’t say much fairer than that. Thanks. The drum throne is fantastic, so comfortable.
11 March 2026
Great!
Precise delivery, great packaging, product was better than the picture. I bought a preloved zildjian K crash.
11 March 2026
Great Customer Service
I really appreciate their customer service. I bought my kit from them online because I had previously had a good experience with them. Their pricing is competitive and my purchase was followed up with a call from them, thanking me personally and letting me know when the delivery would be. It arrived a couple of days later, complete and sooner than estimated.
11 March 2026
It was good and smooth
26 February 2026
Absolutely terrific and personal…
Absolutely terrific and personal service - Drumshack called me at every stage of the kit purchase and the tracking provided was excellent and accurate. All goods arrived in perfect condition. I would highly recommend this store!
5 March 2026
Look after the small shop gems
Having seen the loss of some amazing small specialist drum shops over my playing years (DrumWright Woodley, Electro-Music Doncaster) was great to find DrumShack and deal again with folks that are genuinely passionate, really care, understand and respond to their customers rather than cold large corporates. Mark & John were brilliant in support of my needs, thank you!
4 March 2026
Unprompted review
Fantastic company and great service…
Fantastic company and great service throughout the whole process. Will 100% be shopping from again. Thank you for having the Sabian aax 16 in stock!!!!
27 February 2026
Ordered a new cymbal
Ordered a new cymbal. Had a call to let me know about a delay in the despatch. Nice to have someone take the time to call. Excellent service.
26 February 2026
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