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Drumshack Limited Reviews 

4,125
•
TrustScore 5 out of 5

4.8

Music Store
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Review summary

Created with AI, based on recent reviews

Evaluating 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, expertise, and friendly approach, providing excellent advice and personal service. The ordering process is smooth, with clear communication and efficient handling of purchases. Products are high quality, arriving well-packaged and exactly as described, with delivery consistently fast and on time. However, some people mentioned experiencing longer delivery times or finding ordered items were not immediately in stock, causing unexpected waits.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers delighted with their purchases,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and prompt... See more

Service

Consumers find service to be positive, consistently describing it as excellent, great, and brilliant, with... See more

Order

Customers generally report positive experiences with ordering, highlighting the ease of the process and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more

Rated 5 out of 5 stars

The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more

Rated 5 out of 5 stars

Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more

Rated 5 out of 5 stars

Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more

Company details

  1. Music Store

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(4,125)

317 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Rude

Visited last week, very rude staff and non helpful .
Would I visit again? Certainly not. General enquiry, so wasn’t interested as I wasn’t buying after 30 mins trying to decide .

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, prompt delivery, reliable, knowledgeable and friendly.

What more could you ask for?!

Will be my go to drum guys from here on.

7 May 2026
Rated 4 out of 5 stars

Drum shack great. Terrible DPD delivery

Great service. Fast delivery and customer service despite some failing from DPD who were the currier. Dpd said they had missed us but actually never came to deliver. We were in and our property has cameras. No first delivery attempt made. Rectified artificially by drum shack but would recommend they don’t use dpd.

11 May 2026

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