Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more
First time using Drumshack and placed my order online. Had to call to make some changes to my order and they were very helpful and even left notes on my order to keep track of any changes.. Order se... See more
Company details
Contact info
58 Lavender Hill, SW11 5RQ, London, United States
- 0208 228 1000
- sales@drumshack.co.uk
- www.drumshack.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 48 hours
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good communication and prompt delivery
19 January 2026
Easy to order and quick delivery .
Easy to order and quick delivery .
Very happy with our purchases and would use this company again
15 January 2026
Great drum shop
Great service, great products, always a great experience buying my gear from Drumshack.
14 January 2026
Great service, very happy customer
I bought a second hand cymbal from Drumshack. It arrived very quickly, and was exactly as described. Great service, no complaints at all. The website is also clean and easy to navigate.
14 January 2026
Helpful and quick delivery
Drumshack was helpful in responding to a query around the silencer drum pads I had and their suitability to an already purchased drum kit. The package arrived very quickly at a busy time of year, shortly before Christmas and it was a very well received present for my teenage son!
15 December 2025
Great used item at a great price
Great used item at a great price, super fast post, very happy 😃
12 January 2026
Great communication
Had a chat with the team at drum shack and they were able to advise me on what pedal best suited me and I'm totally stoked with their recommendation. Dispatch was as expected and I'll definitely be shopping with them again. Thanks guys really appreciate the service from Drumshack👍👍
5 January 2026
Ease of ordering and speed of delivery…
Ease of ordering and speed of delivery were excellent. My purchase arrived in plenty of time for my son’s birthday despite me leaving it until the last minute to place my order!
9 January 2026
Great service
8 January 2026
Friendly staff
The item that I ordered online was not in stock. Had good communication from staff regarding this, especially as I appreciate they are not office based. Very friendly.
Once in stock item arrived in a couple of days
8 January 2026
Great service and very quick delivery…
Great service and very quick delivery after ordering.
7 January 2026
Top customer service
Top customer service! One of the items I ordered was temporarily out of stock but I received a phone call advising me of the situation and offering an alternative. My order was delivered the following day
6 January 2026
Great service great price and delivery…
Great service great price and delivery was on time
30 December 2025
They say it’s in stock when it’s not quite a lot
Needed a drum kit within 5 days, saw there 1-3 day delivery. Said the kit was in stock.
Lo and behold they wasn’t going to have it until end of March, think they just wanted the £1.8k in their bank.
Second time this has happened to me through drum shack and another order for my partner.
Can’t order another as I have to wait 5 days for my deposit to come back to me, meaning I can no longer hit the deadline for the kit and miss out an amazing opportunity.
Will never buy from them again so be warned. Reading their reviews from multiple sites this happens all the time. Working in ecommerce myself I understand mistakes happen but this feels like being blatantly ripped off…
Edit: Since they have replied it still says this kit I ordered is in stock, despite it not being in stock till March. So by being ripped off, I mean you fully well knowing you don’t have this kit so you can try and sell a different kit and get the sale… regardless whether you get the money upfront. Also saying “a small deposit”… absolutely ridiculous, it’s a £2k drum kit and musicians aren’t know to be wealthy. 😂 honestly, instead of taking accountability they respond with that rubbish 😂 AVOID
8 January 2026
Unprompted review
Reply from Drumshack Limited
As with any business, things can go wrong; however, we always aim to resolve issues promptly and fairly.
We’re sorry for the inconvenience caused by this item being temporarily out of stock and regret any frustration this may have caused.
We do carry large stocks of gear however, some popular items can become oversold, particularly during the festive period.
When your order was placed, our distributor was temporarily closed over the Christmas break, which contributed to the delay in confirming availability.
We were surprised by the suggestion that this situation amounted to being “ripped off.” The order was placed using a finance agreement with a small deposit , but under the finance provider’s process, we do not receive any funds unless and until goods are released and dispatched. As no goods were supplied, no payment was made to us and no financial loss was incurred.
As a business trading for over 30 years, we strictly adhere to all retail and finance protocols, and any suggestion otherwise is not supported by the facts.
We currently maintain an average Trustpilot score of 4.8 from over 3,900 reviews rated “Excellent.”
Thank you for taking the time to leave your feedback.
Great experience.
No issues. Speedy delivery. Kit exactly as described. I will use them again. Companies are only truly tested for customer service when something goes wrong but there was nothing that made me wary of having to deal with them if things didn’t go to plan on a future order.
2 January 2026
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