Dr.PAWPAW Reviews 

Contacted customer service when my balm developed a strange smell. They were quick to respond and offer a solution. Great service. No issues with the product either otherwise - probably a bad batch.

I would happily give the customer service team a full 5 stars, they’re friendly and super quick to respond, as well as being quick to get any issues resolved.
The reason for four stars rather than five is that I received faulty balms- which were empty, as though there’d been an issue with filling. They were all from the same batch, so it must have been bad luck that they got missed as being faulty and sent out.
I emailed their customer support team (Lillie and Jessica, you’re the best!) on Tuesday, and even with staff sickness they’ve confirmed today (Thursday) replacement balms are already on their way.
Thank you girls for helping out so fast during which I can only imagine as being such a busy and stressful time.

I had purchase a gift for my granddaughter and upon looking at it found the lip balms to be damaged..I emailed the company and received a quick response from Lillie nothing was too much trouble for her. Within days I received new lip balms well done to you Lillue

Great customer experience. Tube of lip balm was unfortunately faulty. Replacement sent promptly. Thank you to Lillie who ensured process was smooth with optimal conclusion. Thank you again and I will certainly continue to use Dr pawpaw in the future.

Great customer service. My issues were dealt with swiftly and without any problems. 10/10 recommend.

Customers service really professional and helpful thanks

Wonderfully prompt,courteous and efficient service from this company to send out replacement balm. Product is fab and so is customer service! Thanks to Lillie!!

Have contacted customer services and my issue was dealt right away and on a very polite way. Very refreshing customer service given by Jessica watts

Excellent customer support from Jessica after I emailed about a problem with a product. She arranged for a replacement to be sent out straight away.

I have been impressed with the customer service from this company. I bought a boxed set of lip balms from duty free on a flight, and when I returned home and opened them, one of them was damaged. I contacted customer services by email, with photos, and the reply from Lillie Morelli was prompt and helpful. There was no argument about the issue, and a replacement was sent to me free of charge.
Great service.

Excellent customer service Thank you

Facial cleanser is the best I have ever used. It makes my face feels like a new born baby skin. I am amazed, petite in a bottle but speak out loud on my skin.
Looking for it in Canada

Love the products great for gifting favoured by everyone I gift the products high performance and affordable

Great customer care when issue brought to their attention. Fast response to
Emails and resolved matter in just a few days

I spoke to Lillie from customer services as my lip balm had no product in the tube, she immediately sent a replacement out and asked for the batch number so she could flag this up. This is the kind of customer service you want! Thank you again :-)

Great products, great website, fast delivery and love their eco credentials.
Very efficient customer service too!

I ordered via TikTok shop , at first I wasn’t happy with my order but I messaged dr pawpaw and they corrected the mistake quickly and easily and sent out the item :) excellent customer service and fast replies, will definitely be shopping again

Customer services helped solve a problem I had for me that made a difference to me appreciate this a lot

Sarah Newman was super helpful!
Thanks Sarah