Dr. Martens Reviews 

Eli, what else?

I bought a pair of high-end boots from the original store four months ago, and they unfortunately tore at the sole seam right away. I sent in photos of the damage, but I am still waiting for a decision on this matter.....

Needed help with some return forms and was a bit confused, Jeniffer F helped me every step and was very patient and kind!

Returned a defective pair of shoes, they were picked up next morning and replacement sent by the evening! Great service

Excellent customer service received from Chiara after I reached out with an issue.
Speedy resolution, excellent communication.
Very pleased.

I purchased two pairs of school shoes for my sons, the 1461 mono smooth leather Oxford Shoes, £252 in total. I bought these back in November knowing that Dr Marten had a reputation for long lasting, good quality, durable shoes. They lasted less than 4 months. The response I got from customer service was appalling and so unhelpful, saying that ‘the items falls outside of our quality guarantee and warranty criteria” so nothing they can do. They are school shoes that have been worn for four months, that became damaged very quickly after being worn and then deteriorated rapidly ever since! They should have not have fallen apart that quickly and therefore are not fit for purpose. I will never purchase from Dr Marten again or recommend them, a complete waste of money.

I had such a great experience at the Dr. Martens store Cheshire Oaks thanks to Spike and his brilliant customer service.

I originally went to Timberland to replace my much loved old boots, but honestly left feeling really disappointed and deflated as the staff there were so unhelpful. As I walked past Dr. Martens I almost didn’t go in because I didn’t think the style would really suit me, but the friendly staff smiling at the doorway made me decide to have a look anyway.

I was greeted by Spike who immediately took the time to ask what I was looking for. I explained the situation, the kind of boot I wanted, and that I wasn’t keen on the bright stitching. Straight away he suggested a Chelsea boot, which was something I’d never even considered before. I tried them on and absolutely loved them.

Spike’s customer service was excellent from start to finish friendly, really knowledgeable, patient and genuine. He made me feel completely comfortable and confident in my choice, and actually made the whole experience enjoyable rather than stressful.

Since then I’ve recommended the store to both family and friends, and two of them have already gone in and bought the exact same boots!

A real credit to the store
thank you Spike! Definitely glad I went into the store now 🙏🏼

After purchasing shoes that didn’t match in color, I contacted customer care and had an excellent experience. Clifford went above and beyond to help me — he arranged the fastest possible service, made it possible for me to return the shoes even though I was no longer in the country where I purchased them, and guided me through sending them by post. The reimbursement was processed incredibly quickly as well. His professionalism, efficiency, and willingness to help made the whole process smooth and stress-free. Truly outstanding customer service.

I purchased docs in Uk; thinking they were the same as style at home but when I re-tried them on they felt tighter so I wanted to exchange Jennifer in customer service supported me online. She took my details we arrange a return and once I sent a copy of returns receipt she had a new pair of the same shoe just bigger at my home within 3days. Great service and aftercare. Love the brand and now I love the customer service too

Great customer care :) I had an issue with some shoes but Angele was so helpful! She got new shoes sent to me promptly and was always polite and quick to respond.

I realised just after a year of buying my Docs that they had a hole in them, so emailed to see if anything could be done, despite it being just outside of the warranty period. I received a quick response from Chiara who was so helpful throughout the process and have received a replacement pair. Excellent customer service!

I made a return request (due to bigger size I ordered, the shoes were great on all aspects, quality and style) and customer service came back really quickly, reply and assistance on the matter were immediate. Chiara was very helpful and informed me thoroughly for the stage of the request and next steps I should take.

Excellent customer service. Thank you very much, Ana R.!

Love my new DM's, had to send a pair back due to being on the larger size. Eli D made the returns process quick and easy after some trouble with the royal mail website. Cheers!

Excellent Service from the team. I returned 3 pairs of shoes /boots , without enclosing the return note. They kindly did the detective work and matched up the parcel back to me and swiftly refunded me too. Finding the sizing a bit off atm. Have always been an 8 but recently sized up to an 9 and even a pair of size 10s where too small. Excellent Customer Service, thank you very much. Browsing the Dr website is a favourite pass time of mine .

Marcos,my customer service agent,was fantastic! Really fast, friendly and professional response to my concerns.He sorted everything out within 24 hours.A real human being (not AI) makes such a difference!
Well done Dr Martens!

I recently made my 1st online Dr Martens online purchase.It was a present costing a little more than I would normally spend. Just as the purchase was processing, I noticed a message saying 10% discount on 1st time purchase.
I immediately messaged the customer services and a very pleasant and helpful youn mann called Ben said he would look into it. Very quickly he did and I received my 10% almost by return and a very helpful Ben had sorted and delivered an excellent very efficiently. Thank you so much

I had to contact customer service regarding an order number I had lost. Chiara was very helpful in assisting, and got this to me in a timely manner. Thank you so much :)

I bought a backpack as a gift for my wife, she loved it. Unfortunately one of the stripes broke, but they replaced the bag with a new one. Customer service replied quickly and were very helpful. I’m very satisfied and happy with the company and their products and customer service!

I’ve been a loyal Dr. Martens wearer for decades and currently own seven different pairs.

The products—and especially the service—are fantastic.
Thank you, Ana R., EMEA Customer Care Advisor; you’ve been a tremendous help.

Thanks Dr Martens for their services and dealing with exchanges they definitely need to be recognized by standing by their product and making their customers happy. I Love my 1460 cherry boots very nostalgic since I had them back in high school thanks and I will be ordering again soon 😍