Drivo Rent A Car Reviews 

Stay away from this car rental agency. Even though the car was already paid for and insured, they signed me up for additional insurance. The Visa card was supposed to be used only to place a hold for the amount, but I was ripped off for an extra $639 for five days.
I returned the car with a full tank and no damage (it was filmed upon return, and I was told everything was fine). A few days later, there was another surprise: apparently, the car was damaged. When returning it, I had asked for written confirmation that everything was in order, but I was told it wasn't necessary.

I usually don’t write reviews, but my experience with Drivo at JFK was so frustrating and disastrous that I felt compelled to share it.

Renting from Drivo was honestly one of the worst decisions I have ever made. Even more than two weeks after returning the car, they are still charging me for various unexplained services and fees. Once you swipe your card, it feels like you have somehow agreed to charges you were never clearly informed about. There is no proper upfront breakdown or transparency about these charges.

The customer service experience has been equally terrible. When I call to question the charges, the representatives are rude and keep giving generic, scripted answers instead of actually addressing the issue. They don’t provide a proper breakdown immediately. Instead, you are told to wait 24 hours, and if you still don’t receive the information, you have to call again and start the process all over.

But the worst part of the experience happened when we returned the car. After returning the vehicle, we were forced to wait more than 30–40 minutes for their shuttle/drop-off van to take us back to JFK airport. That delay caused us to miss our flight. As a result, we had to spend the entire night at the airport and take the next day’s flight.

A rental car company should make the entire process easy and predictable, especially when operating at an airport. Instead, this experience created unnecessary stress, additional expenses, and ultimately caused us to miss our flight.

This was one of the worst rental car experiences of my life. My strongest recommendation is: DO NOT USE DRIVO. Better to walk, crawl, take public transportation, or even cancel your trip than deal with this company.

Never again, Drivo.

This company is the worst, DO NOT RENT FROM HERE! First off they forced us at the front desk when we were picking up the car to go online and leave a "positive review" in order to get the car (that should have tipped us off as to what we were in for)! After we turned the car in, what they didn't tell us was that they were going to hold a $200 "security deposit" on my card and that after 21 days I could call them and get it back (this was supposedly to cover and tolls that we may have incurred). Mind you, they dont tell you this, I had to disscover this on my own! The really criminal thing though is that it is up to me to call them 21 days after my rental was over otherwise they keep the money! To make matters worse, I called them 21 days later and they then told me it was 21 "business days" and weekend days don't count! This is absolutely absurd and should be illegal. Once again, it was up to me to call them back to request the refund because no longer was it a hold on my card, it was an actual charge! I wonder how much money they make from this scam because so many folks dont even realize that they charged their card for both the rental and the security deposit as separatecharges. I hope this review either puts them out of business or changes this practice because it is not right on any level!

I wish I could give ACE / Drivo ZERO stars!!! They are HORRIBLE…don’t rent from them!!! They advertise low prices if you prepay for your car rental but when you get there, they REFUSE to accept your car insurance and force you to buy theirs or you lose your car rental. I have NEVER had other car rental places refuse to accept my car insurance…this was the first time EVER. So I had to pay close to $300 extra. In my opinion, this is a big SCAM. Classic car rental bait & switch.

The worst customer service ever. I returned a car early. I didn't receive a refund for the car or the extra insurance. The agent never informed me that an early return wouldn't receive a refund.

Nice car, good rate, good service. However, they charged a deposit to my credit card which was never refunded. I had to call them to ask for the money back.
Golly gee!

Horrific Experience!! I rented from Newark Airport and upon return was charged $250 for transporting my special needs daughter’s service dog, which was crated, because the manager told me company policy is dogs aren’t allowed in their cars!! Not even crated service dogs!! The clerk who initially assisted with the return said he was charging me a cleaning fee for crumbs that were in the back seat. Wow! No crated service dogs and no crumbs allowed. Got it. Drivo Rent a Car shame on you!! I have already written a complaint letter to the owner of Drivo and their customer service department with pictures showing the condition of the car was excellent besides some crumbs. What a disgusting company gouging customers with unwarranted and ficticious cleaning fees! I can only hope the company corrects this immediately and issues me a full refund along with an appropriate apology letter.

7/26/26 Update: Drivo responded to our review and asked that we call to resolve the matter. I called, and they informed us that they would not provide a refund or offer any remedy for requiring me to purchase insurance that I did not need.

They did refund my deposit, but only after more than a week had passed since returning the vehicle. I have never had to follow up with another rental company to receive a deposit refund after returning a vehicle.

Avoid this rental location.

I was forced to purchase their additional insurance despite providing proof of my own full-coverage auto insurance. The employee claimed that because I was listed as a secondary policyholder on my husband and my joint insurance, my coverage was invalid and I could not rent the vehicle unless I purchased theirs.

I questioned this multiple times but was repeatedly told it was “company policy.” Because it was late at night and they were about to close, I had no realistic choice but to pay for coverage I didn’t need even tho I was able to show that I in fact had full coverage.

The next day, we called corporate. They also claimed it was policy—until we asked them to show us where. They couldn’t. We found the policy ourselves, and it only requires proof of full-coverage insurance, which I had provided at pickup. Despite that, they refused to refund the insurance charge.

When I returned the car, Bob—the employee checking me in—told me I had been incorrectly informed. He confirmed that it does not matter whether you are the primary or secondary policyholder. As long as you have proof of full-coverage insurance, you should not be required to purchase their insurance. He said someone would contact me to make it right.

It’s now been over a week. No one has contacted me, and I still haven’t received my deposit back either.

This location either doesn’t understand its own policies or is using misinformation to sell unnecessary insurance. Either way, that’s unacceptable and frankly bad business. Save yourself the frustration and rent elsewhere.

AVOID RENTING FROM ACE !
The company does meet any professional standard and they are poor in CS.
Was NOT provided the Car that was reserved. Instead was given a SMALLER car. A car that was too small for our group.. The wait time on the pick-up and return was WAY-TOO-LONG! Speaking to a Supervisor was also a difficult and tedious!
WOULD NEVER use their service again!

- Bait and switch. I made a reservation with Ace, and then two days before learned it was with Drivo, a company I'd never heard of and never to agreed to anything with.

- At the counter, I was hit with a geolocation penalty for driving to Vermont. This could have been disclosed earlier; it was not, and I had no choice but to agree to it. In addition, the fee is charged daily, but was applied to my *entire* rental, despite me only being in the "penalty zone" (Vermont, lol) for part of the trip.

What a scam.

UPDATE: I contacted support as requested in the reply to this review, and they told me they could do nothing about it.

So now Drivo has not only ripped me off, but wasted my time with this social media "contact us, we'll help you out" game. One star is too many for your grifters.

DO NOT RENT FROM THIS COMPANY. DO NOT LET THE LOW RATES FOOL YOU. THIS COMPANY AND EMPLOYEES ARE FRAUD. They send you with defective cars then say you’re are responsible since you pulled off their lot. They charge over $200 for smoke cleaning cost weeks later AND I DO NOT NOR HAVE I EVER SMOKED. I hate smoke but here I am being charged with a fee and they hang up when I ask for a manager. All they had to do was be honest and do the right thing. I’m reporting this company to KBB as well. Full of BS

This was one of the worst experiences I have ever had with a car rental company. I booked a car in advance at Drivo/Ace at LGA Airport, and when I arrived they told me they did not have a car for me. That alone is completely unacceptable, but it got even worse.

I saw a car there that would have worked perfectly for me, but they told me it needed repairs. I did not believe them, so I went to the back and asked the mechanic/repair worker, and he told me the car was actually good. That made it obvious to me that they were lying and simply did not want to give me the car. The supervisor was extremely rude, dishonest, and unprofessional. Instead of helping.

I also paid $50 twice just to get to pickup and then again for the way home, which made everything even more frustrating and expensive. This company showed no respect, no honesty, and no responsibility. They wasted my time, my money, and caused a lot of stress.

Nobody should trust this company with a booking. They are dishonest, rude, and completely unreliable. I strongly recommend that no one goes there.

Bait and switch, total disappointment they shove additional charges down your throat or want you to cancel the trip. When you’re at the counter, you already have no choice, but to agree to their foul play.

Absolutely the worst car rental experience I've ever had.

DRIVO added hidden fees, charged me for an "upgrade" that I never requested or agreed to, and then added an extra $100 charge without giving me a clear explanation. On top of that, I was hit with unexpected toll charges that were never properly disclosed. What seemed like an affordable rental turned into a much more expensive bill because of surprise fees.

When I asked about these charges, customer service was unhelpful and couldn't provide a satisfactory explanation. I left feeling misled and frustrated.

I would never recommend DRIVO to anyone. Read every line of the contract carefully and ask for a complete breakdown of every charge before you leave the rental counter. Based on my experience, I will never rent from this company again.

Don’t rent from this company — misleading third-party practices
I booked through wisecar.com, believing I was renting from Ace Rentals. In reality, the actual rental company is drivo.com. This wasn’t made clear at booking, and it caused confusion when trying to sort out my reservation.
A few issues to be aware of:
* Misleading booking process – The listing implies you’re renting from Ace Rentals, but drivo.com is the actual operator. This lack of transparency feels deceptive.
* Limited inventory – Vehicle selection was poor.
* Hidden geo-charge fees – They use a geographic charge grid, so if you drive outside the state, you get hit with extra fees that aren’t clearly disclosed upfront.
* Restricted footprint – Despite drivo.com claiming affiliation with Ace Rental and Fox, their actual coverage is limited to NY/NJ, meaning you can’t drop off at other locations like you’d expect from a national brand.
* Poor customer service – Both customer service and management were unhelpful when I tried to address these issues.
Overall, this felt like a bait-and-switch: you think you’re booking with a recognizable name, but end up with a smaller company with limited service and hidden fees. I’d recommend booking directly with a major rental company to avoid this kind of confusion.

DON’T USE THEM!!!! I have been trying to get my security deposit back from them for MONTHS!! And on top of that, the car I rented didn’t have working A/C. Worst car rental experience ever

1 Star – Avoid at all costs!

My recent rental experience with Drivo Rent-A-Car at their Newark location was an absolute nightmare from start to finish.

First, they provided zero instructions on how to access their airport shuttle. We were left stranded at the airport and had to pay $50 out of pocket for an Uber just to reach the rental lot to pick up our car.

The 2024 Chevy Malibu they gave us was in terrible mechanical shape. It made a strange, unsettling noise the entire trip, and I felt genuinely unsafe driving it on the road with my daughter.

To make matters worse, the drop-off process was completely dishonest. An employee named Bob attempted to scam me by claiming I was responsible for scratches that were already on the vehicle. He only backed down when I pulled out my phone and showed him time-stamped photographic proof from the day of pick-up showing the pre-existing damage.

Between the unsafe vehicles, the lack of basic communication, and the staff trying to pull a fast one on customers with fake damage claims, this place is not worth the headache. Save your money and rent from a reputable company!

We rented a car for a weekend near LaGuardia airport. They charged us $200 security deposit even though we took the insurance. We dropped the car off in perfect condition. The security deposit was never credited. I had to open a claim with my credit card to get my money back. Stay away from this company!

I rented a car from Drivo in Tangier. The staff member was unfriendly, rude, and unprofessional. I was told the car had GPS, but it didn’t.

I asked for permission to drive into Ceuta for just a few hours, but my request was refused.

When I returned the car at the airport, I explained that the last petrol stations I had passed had run out of diesel. I offered to pay for the missing fuel, but the staff member responded in a rude and sarcastic manner.

To make matters worse, I was then told I had to pay because the car was not washed. I have rented cars in many countries and have never been asked to return a rental car washed.

I will never rent from Drivo again.

Avoid renting from this place. I frequently travel across multiple states and visit New York once a month, and this is undoubtedly the worst rental agency I’ve ever encountered. They fail to maintain the rental car properly, and upon returning, you’ll be subjected to additional charges and fees. There’s a reason why there 2 stars on Better Business Bureau