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DriveTime Car Sales - Tyler Reviews 

49
TrustScore 4 out of 5

4.2

3227 S SW Loop 323, 75701 Tyler, TX, US


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Rated 5 out of 5 stars

My wife and I were experiencing a very difficult situation with the total loss of my truck due to fire. I reached out to Drivetime in Tyler, Tx and met two of their representatives, Mr. Kyle Blackman... See more

Rated 5 out of 5 stars

The folks at tyler ,tx location were amaziing from start to finish. Miguel and Draylon( please forgive if i spelt it wrong) they made the experience smooth and stress free. Ms. Jones that finished up... See more

Company replied

Rated 5 out of 5 stars

My experience at drive time was very quick and professional. After speaking with them over the phone prior to my visit every promise made was kept. The salesmen were able to get me in a car that was w... See more

Rated 5 out of 5 stars

Miguel was very friendly, patient and helpful. I came in with one vehicle in mind but left on something I’m loving.


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales - Tyler

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 3227 S SW Loop 323, 75701, Tyler, TX, United States

  • 19035086220
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4.2

Great

TrustScore 4 out of 5

49 reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(49)

3,579 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t trust drive time sales they are…

Don’t trust drive time sales they are scam artist and liars.they sold me a 2020 impala for 25,000 dollars and the bumper was falling apart due to it being glued on and zipped tied as well as having a check engine light and emergency lights not working. Customer relations is complete garbage they are not willing to work with the customer …. On top of that they lied about their cars titles being clean they sold me a salvage title with a false report … they also lie about servicing the cars and doing an inspection before selling the car . Also on their google reviews they hide all the bad reviews because I posted pics and wrote how trash the company is so those are fake reviews

10 July 2024
Unprompted review
DriveTime Car Sales - Tyler logo

Reply from DriveTime Car Sales - Tyler

We appreciate you taking the time to comment. All of our pre-owned cars are mechanically inspected prior to being placed on lots and backed by a 30-day/1,500-mile Limited Warranty. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

Easy process!

It was the easiest experience we have ever had!!! They were able to help us and find exactly what we needed in our price range! Destiny Jacks was so friendly and made us feel comfortable with the whole process.

20 April 2024
Unprompted review
Rated 1 out of 5 stars

Don’t do it.

Honesty is the topic here. You weren’t honest. I bought a truck from you. I drove it 5 days and had to put it in the shop. It took them 11 days to repair it. I spent a grand on rentals. It all could have been avoidied if they had checked the truck out. I found a repair request under the seat from 3 weeks before I bought it. It was for the same issues that I put it in ten shop for. Your company knew there issue with the truck an away fro it b

9 March 2024
Unprompted review
DriveTime Car Sales - Tyler logo

Reply from DriveTime Car Sales - Tyler

Thank you for leaving your review, Jeremy. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30 days/1,500 miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

The best experience

Miguel made my experience the best! Easy and he listened to me. He helped me find the right car for me, it was like he was in my brain knowing EXACTLY what I wanted.

25 February 2024
Rated 5 out of 5 stars

Quick and Professional

My experience at drive time was very quick and professional. After speaking with them over the phone prior to my visit every promise made was kept. The salesmen were able to get me in a car that was well worth its value while staying within my budget for down payment and monthly payments. I will definitely be shopping with them again.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

My parents bought a car here today, and I drove them. Miguel Paco was their salesman and I have to say how very professional and kind he was. This was by far the easiest experience I've ever been a part of! He asked many questions to ensure they got what they wanted, and narrowed it down by their answers. When I get ready to buy another car myself, I will definitely check here!

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Tyler,Tx Drivetime and Representatives

My wife and I were experiencing a very difficult situation with the total loss of my truck due to fire. I reached out to Drivetime in Tyler, Tx and met two of their representatives, Mr. Kyle Blackman and Mr. Deantae Taylor. Both gentlemen were professional, knowledgeable, and patient with me as I waffled back-and-forth between vehicles, then finally settling on the vehicle they had suggested the very first day.
It appears that our experience is unique to THIS Drivetime in Tyler and THESE young men. We were very pleased with the whole process as they helped greatly ease what was a bad and stressful situation for us.

17 January 2024

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