Amazing customer service and amazing cars , clean , no faults , no headaches at the pick up and drop off , prices are great compared to other hirers around airport . Just amazing
Location
Switch locationAirparks, 3 International Gate, Aberdeen Airport, AB21 0BE ABERDEEN, SCOTLAND, GB
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See what reviewers are saying
Hear ye, fellow travelers, The first trial demanded superhuman patience: the wait time at pick-up felt like an endless siege before the fortress gates. Furthermore, the virtual sentries of the onli... See more
Company replied
Today I was in Milan to pick up a rental car. I walked past The Drivalia rental counter. I got nauseous en felt like trowing up instantanuously. That describes HOW INCREDIBLY BAD my experience with th... See more
Imad was a great help and very accommodating to my family on our trip, the car was perfectly clean and the booking was straightforward as can be. Will use again!
Company details
About Drivalia UK - ABERDEEN AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Airparks, 3 International Gate, Aberdeen Airport, AB21 0BE, ABERDEEN, SCOTLAND, United Kingdom
- 01224 608690
4.0
Great
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Wayne sorta us out every time
Wayne sorta us out every time, very helpful and friendly
28 March 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Worst car rental
I write a review earlier and they replied here saying I can contact customer service, so here is the update, I did contact them (even before writing the last review) and they literally dis nothing. So they make it look like they care and that they will help the customers regarding the issue but no. They didn’t do anything. And now they say it is past 6 months and they can’t do anything further.
I dont know how they have so high reviews but they ruined the whole trip to N. Ireland because they gave us a car that was past the service by over 1000 miles.
28 February 2025
Unprompted review
Give Outstanding package and good…
Give Outstanding package and good customer service shahab welldone bro
12 March 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Top help from the don
15 March 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Don is a great advisor
Don is a great advisor, he helped us with everything.
On top of everything he gave us some suggestions about where to go, visit and look for to eat and have a great experience
11 March 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Don was very helpful and kind and also…
Don was very helpful and kind and also gave some advice of where to go (harry potter bridge) for my first time in Scotland. 10/10 customer service
8 March 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very good service polite staff.
12 February 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Hire van cancelled at the last minute
I booked a hire van about 1 week ago. All was fine until the day before the booking. I got a phone call saying they had to cancel my reservation. When I asked why, they said the person that currently had the van chose to extend it. How can a company have that as their policy when I had a confirmed booking in place. I believe the reason they did it was to save money cleaning it in between customers.
This left me looking for a replacement last minute as had a house move to do the next day. I would highly recommend ARNOLD CLARK van hire. Great service from start to finish and actually worked out cheaper as well. Avoid Drivalia as they have no issue with letting you down at short notice.
3 February 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I just pick up car i Manchester
I just pick up car i Manchester, they are using the scam number, said yours credit card is a debit, so will have you to pay full insurance, it's not a debit card.
Scam company 🖕
21 January 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologize that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Dont use
Poor experience from start to...........well its still not finished. I booked a car for 24 hours. I wanted to get from Aberdeen to Liverpool. I booked and payed for an Automatic midsize SUV. When I came to pick it up there was a lady in the office who looked very displeased. I now see why. She probably had the same issue i was about to have. When the guy at the counter finally got to me he told me they dont have the the car that I booked. In fact they only had the 1 car in the lot. A compact manual MG. After a quick chat with my driving partner i decided to cancel and leave. We went to a competitor and got what we originaly wanted. I'm still waiting on the refund. Currenty sitting at 23 days. Thata outrageous in this day and age.
13 December 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Hire a car, get given a 9 seater van and have to pay extra
We arrived late to find that the car we hired was no longer available (even though they knew our flight number). We were offered a 9 seater van instead and had to pay extra. The person started the van for us and we drove off only to discover that the key wasn’t working and we couldn’t lock the van. No help was offered when we phoned the office so we eventually drove back and after some discussion (can’t you park it somewhere quiet,..) we finally managed to get a car, which had been there all along. So why we were first told the only vehicle available was a 9 seater van? Won’t ever use again.
20 December 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Unroadworthy vehicles and no customer service
First surprised of so many positive reviews.
I hired a Jeep and they gave me a MG, they feel this is a similar substitute vehicle! 2nd, the car they gave me was filthy inside out, and the biggest problem is the warning brake fault on the dash board. I have tried calling them, emailing them and contacting CarJet the agent I made the agreement and payment with, and no one from either has contacted me with a solution.
I would suggest never use them, as they say, if the deal seems too good to be true…. Pay to use a reputable car hire company.
13 December 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I have only had exceptional experiences…
I have only had exceptional experiences with the car rental service, thanks to Mo. He is incredibly helpful and knowledgeable, guiding me through the options and ensuring I find the perfect car for my needs. His friendly attitude made the process enjoyable, and I appreciated his really friendly and accommodating attitude. I highly recommend this service, and I’ll definitely keep coming back.
1 November 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
I was charged for a windscreen that was…
I was charged for a windscreen that was already broken. This company are a rip-off firm. Please be careful when getting a car from these people. They will rip you off as soon as look at you do not use them.
29 October 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Rental was fine, fraudulent card charge 2 months later
The rental itself was fine, I was in Scotland from the U.S. for a week. Unfortunately 2 months after my rental they tried to charge my credit card again. I don't know if this was an honest mistake but I had to close my card and obviously it never should have happened.
10 October 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
The staff were very helpful and…
The staff were very helpful and friendly.
26 August 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
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