Dreams - Tamworth Reviews 

81
TrustScore 4.5 out of 5

4.7

Unit 1, Jolly Sailor Park, Bitterscote Drive, B78 3HD Tamworth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The shop assistant was great, really helpful and informative. She advised several beds which would be suitable but wasn’t pushy.

Rated 5 out of 5 stars

Helpful and friendly sales lady - the bed was delivered just as planned and after a straightforward home assembly by myself it is exactly what we wanted. Very happy with our experience with Dreams

Rated 5 out of 5 stars

Purchase and delivery excellent but 2 faults with bed and mattress. One drawer not shutting right just in kne corner of drawer and thread not sewn in right on mattress. Have let customer services... See more

Company replied

Rated 5 out of 5 stars

The whole buying experience was calm the sales lady was patient understanding and helpful I now have a mattress that soothes every part of my body , I have osteoarthritis and deterioration of the s... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 1, Jolly Sailor Park, Bitterscote Drive, B78 3HD, Tamworth, United Kingdom

  • 02045327175

4.7

Excellent

TrustScore 4.5 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(81)

13,337 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

The shop assistant was great, really helpful and informative.
She advised several beds which would be suitable but wasn’t pushy.

26 June 2026
Rated 5 out of 5 stars

Sleepmatch solved the problem!

I enjoyed using the Sleepmatch at Dreams which guided me to the most suitable mattress type for my needs. It was then easy to select between the mattresses on offer.
The staff were welcoming and friendly.
A very pleasant experience.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Looking for a re-placement bed mattress.

There was nothing great about the shopping event, just a normal day's shopping. Re-search was done on-line of the goods required, then a follow up to the shops to view the products. A decision is made which shop offers the products required and at the right price.

16 May 2026
Rated 4 out of 5 stars

Nearly perfect experience!

Recently visited a Dreams store to purchase new beds for myself and my 13 year old son. The “bed test” was fun and useful. In store service fantastic - Katie spend a long time with us, was very accommodating and provided great advice!

After leaving the store I realized that the bed frame would not fit in the room so had to amend my order. All staff were excellent - however I felt somewhat limited by their systems and it was frustrating to find that the delivery date may change despite only removing one item from the order (although in the end no change was necessary I had to sit through the explanation 3 times).

Delivery was excellent though again what the systems were telling them did not tie up to what I had been sold in the showroom!

Really pleased with the beds and the customer service throughout - just a few tweaks would have made this a thoroughly pleasurable purchase experience!

8 May 2026
Rated 4 out of 5 stars

Delivery was prompt well within the…

Delivery was prompt well within the delivery time slot and the delivery guys were polite.
The only concern I had was that one of the delivery men said my old mattress which I paid to have recycled, would be going in the skip! They back tracked their comment when I challenged them!

12 January 2026
Rated 1 out of 5 stars

Most uncomfortable mattress I’ve ever slept on!!

Had a new Tadley mattress on the 9th December the next morning I had a strained shoulder which is still painful!
I find the mattress hard and unforgiving very difficult to get comfortable
I am thinking of getting a topper to make the mattress more comfortable
I tried 3 mattress and chose the one which had some give in it this one seems so much harder than the one I chose
Can you suggest anything I can do?

27 December 2025
Dreams - Tamworth logo

Reply from Dreams - Tamworth

Good Afternoon Alison

Thank you very much for taking the time to leave a review.
I did try to call you earlier to speak with you, but unfortunately, I wasn’t able to get through, so I have followed up with an email instead.
If you would like to discuss your order or need any further assistance, please feel free to get in touch.
Thank you again, and I look forward to hearing from you.
Regards,
Nick

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look