The mattress was excellent and the sales lady was explaining about different types of mattresses was very patient and kind.Bed was delivered in time as specified by both text and email.All in all i am... See more
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Paul was very patient and knowledgeable, answered all my questions about mattresses, provided further information and offered me a drink as well! I was very impressed with his service and also with th... See more
Three online suppliers I went through I took my time basically all day and decided dreams it had more virtual. Videos of what I was looking for easy understanding and for me price.i decided which one... See more
It was an amazing experience from the moment I entered the store being offered a drink. Fantastic customer service and I particularly what to thank the Ruislip branch manager who offered me a great de... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
41-45 Windmill Hill, HA4 8PT, Ruislip, United Kingdom
- 02045365401
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Good experience from purchase in store…
Good experience from purchase in store to delivery kept up to date & delivery guys were fab too 👍🏻
Dreams are a very friendly company to…
Dreams are a very friendly company to do business with and I was very happy with the service Thank you.
went through all the different comfort…
went through all the different comfort tempu mattresses with my mum who is disabled and finds it hard enough laying on a mattress...the manager went above and beyond helping my mum in every single way
had x 2 deliveries from dreams- not…
had x 2 deliveries from dreams- not sure which one I am reviewing as did not get round to doing it. Both deliveries went smoothly. They knew what they were doing. I was not present for the first one, was present for the second one, and the guy made sure the ottoman bed was opening and closely properly as these are trick bed to assemble
Amazing staff!!
Amazing staff!!!
Staff were friendly, helpful and gave me the best deal
Excellent Service
The service by the team at Dreams when they assembled the headboard and divan on arrival. They also removed the old divan.
Our visit to dreams in Ruislip was…
Our visit to dreams in Ruislip was excellent the female member of staff welcomed us warmly and proceeded to take us through Dreams system explaining and answering all our questions fully. We chose our bed/mattress and we were given our delivery date.
A few days before an email arrived giving us full details of our delivery. We then got a phone call confirming our delivery date and time followed next day by delivery driver calling us to say they would be with us in twenty minutes and they were. Delivery an instaltion of the bed was done very swiftly and the old bed and packaging was removed. Full demonstration of how to operate safely our new Ottoman bed was given. So all round a superb experience with Dreams first class. The only thing missing was the follow up email so I could highly praise and rate the delivery team.
As a final point having slept on our new bed for a week I can say my Wife are delighted with our choice of mattress so comfortable.
Paul Lunnon
Paul
Paul
Was helpful and polite.Offered me a coffee and explained about the mattresses following the diagnosis on the machine.
Extremely helpful
Took my elderly aunt here to get a mattress. The sales assistant was extremely polite and knowledgeable about the choices available and directed us towards the mattresses within our price range. It was delivered within a week and she is very happy with it.
Great experience
Showroom assistant was very friendly, professional and knowledgeable. He gave us space to browse without hovering over us and asking endless questions relating to whether we would be buying or not. He gave us detailed information about 'extras' but it did not feel like we were being pressurised. Delivery team were great too, they communicated with us well, they came on time and assembled our bed very quickly. They wore shoe coverings which was appreciated and they were very tidy
Very efficient service
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flaxby mattress is most uncomfortable
flaxby mattress is most uncomfortable and has too many sink in pockets

Reply from Dreams - Ruislip
Our visit to Dreams in Ruislip
Our visit to Dreams in Ruislip was very rewarding lots of helpful advice and the chance to try various mattress's was excellent. Staff very pleasant and helpful especially Kayal.
Look forward to receiving our new bed /mattress.
Absolutely amazing service from the…
Absolutely amazing service from the store right up to delivery , everything amazing
Knowledgeable staff
The staff were friendly and there was no hard sell. We were shown around in a professional manner and the staff explained everything so well. We were offered hot drinks, it was a very good experience all round
Showroom staff were very helpful and…
Showroom staff were very helpful and attentive.
Delivery crew (2)...were polite, cheerful and careful when working.
Excellent consultation from staff who…
Excellent consultation from staff who took their time to go through all the details about my purchase. Friendly and courteous service. I am happy with my purchases.
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