Really grateful to Sue at the Gateshead branch this morning for her help as we looked for a new mattress. She was incredibly patient as we tried (and re-tried) a number of options, no pressure to buy... See more
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Review summary
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Reviews shaping this summary
Weston-super-Mare branch. We were welcomed by staff and handled by Jacob who was superb throughout. Really took into account our needs and wasn't pushy in the slightest. A fantastic experience and we... See more
We visited the Hedge End store and Ben was very helpful. We used the sleep match bed, which was good. Ben then gave us a pillow each to use while testing out different mattresses. He remained prof... See more
⭐⭐⭐⭐⭐ Warrington Store Excellent service from John and Richard! They were both very friendly, helpful, and knowledgeable, making the whole experience of choosing a bed really easy and enjoyable. T... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
115K reviews
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Andrea fantastic help
Andrea fantastic help. Dreams penarth rd. Thanks 😊
15 August 2026
Unprompted review
We were welcomed in as soon as we…
We were welcomed in as soon as we entered the door was not pressured and Kishan stayed and explained everything so well and professionally. Thanks.
15 August 2026
Unprompted review
Definitely recommend
The guy who helped us (Daniel) was incredible, explained things in detail so we wouldn’t get confused, showed us multiple great beds and even did the thing wear you lay on the bed and it try's to find the right bed mach for you, as someone with FND, fibomialgia & autism who spends most days in bed that helped alot. He also made sure it was in our budget!!
15 August 2026
Unprompted review
I am a very unsatisfied customer
Sorry to say I am a very unsatisfied customer. The Southend branch I could no fault the staff while buying my bed. Trained to be nice while they want your money.
Once things go wrong that's a different matter.
I have been to the store on many time to get my money back for cancelled goods due to there faulty computer system. I have rang customers services 90minute wait, I have used AI service who transferred me to customer services to be 198 place in the que. Not a company I would recommend. Do Dreams actually read these comments.
11 June 2026
Unprompted review
Gail was a fantastic help… went through…
Gail was a fantastic help… went through everything with us including sleep match and coffee. So informative and Mel was brilliant too. Highly recommend service, quality and empathy. Thank you
Sandra and Ian
15 August 2026
Unprompted review
Absolutely fantastic
Absolutely fantastic! Great knowledge and the sleep match gave us the perfect mattress.
Steve at Fosse Park was absolutely fantastic, knowledgeable and knew everything we asked :)
15 August 2026
Unprompted review
Amazing service
Amazing service. Was put on the sleep match machine and then given a few options that best fitted me. Great team in Reigate
15 August 2026
Unprompted review
Fab visit to dreams today
Fab visit to dreams today, really friendly staff, very helpful and knowledgable about all the different products. Walked away a happy customer with a bed ordered
Thanks so much to Matt for all your help
15 August 2026
Unprompted review
Dreams Norwich
I came to Dreams to buy a mattress not having a clue where to start. Sean was absolutely brilliant helping me to buy the right one, and made me a lovely hot chocolate while I was deciding what mattress to get. I would recommend Dreams to anybody, the staff are so friendly and helpful.
15 August 2026
Unprompted review
Popped into the Southall branch just to…
Popped into the Southall branch just to look at beds and came out with a bed and mattress. Kishan was excellent. Great attention to detail and very patient with me trying to determine what style bed and mattress. I’m always very hard to please but left truly satisfied with service and advice given. Totally recommend Kishan!
15 August 2026
Unprompted review
Norwich Dreams - thanks Dennis!
I went to the Norwich store with my partner to buy our mattress for our first home and we were very pleased with our experience. All our questions were answered with confidence and we felt very looked after. Huge thank you to Dennis for all the help as we did not have a clue what we wanted/were looking for but very happy with our decision thanks to his expertise. Would visit again!
15 August 2026
Unprompted review
Dennis was fantastic - Norwich
Dennis in Norwich was absolutely fantastic. Told us everything we needed to know but gave us space to test beds without feeling like we were being sold to. Sean also spoke to us and was also fantastic. Mattress purchased in store and process made smooth by both of them.
15 August 2026
Unprompted review
Excellent experience!
Excellent experience today buying a mattress. Jess was kind, helpful and very knowledgeable. Highly recommend 😊. Thank you so much.
15 August 2026
Unprompted review
Was very happy with the team and how…
Was very happy with the team and how helpful they where. Made buying a mattress very easy and hassle free. We bought in the Drams in Lancaster
9 August 2026
Unprompted review
Jayne from Stockton was amazing
Jayne from Stockton was amazing. Very friendly, knew what she was talking about and knew about all the products. Excellent service
15 August 2026
Unprompted review
Walked into Dream beds in Salisbury and…
Walked into Dream beds in Salisbury and was greeted by Nathan, very helpful and not pushy. Great service.
14 August 2026
Unprompted review
Excellent service!
Got a great, friendly and detailed service and we walked away with exactly what we were after.
15 August 2026
Unprompted review
Robbie was amazing with us
Robbie was amazing with us! Showed us all the mattresses best suited to us after using the sleep match machine. He was so knowledgeable and very kind too. He was absolutely incredible at helping us and sorted us with a great mattress. We got to try loads out and it was actually a really fun experience. Thank you so much Robbie! 😆
15 August 2026
Unprompted review
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