Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
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Review summary
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Reviews shaping this summary
Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more
Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more
We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
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Brilliant Service
We arrived at the store 10 minutes before it opened at 9am. The lovely female member of staff let us into the store as it was raining. We told her we were looking for a new mattress and she recommended we use the sleep machine to monitor how we sleep and recommends the best mattress for us. We tried three different mattresses in store which were medium to firm. We originally went back to the first one as it was like laying on a cloud, so heavenly that I could have fallen asleep there and then. We were offered a drink whilst we sat down and talked prices and delivery. We left the store happy and satisfied that we had made the right choice. I would definitely recommend Dreams to family and friends.
30 August 2026
Really great customer service
Really great customer service, staff very observant as to which mattress we tried before using sleek match ! worked really well as he was able to recommend the ones matched for us with the ones we had tried!
Fabulous to try pillows with mattress too👍
30 August 2026
Dreams visit
Jamie welcomed us , assisted us ,and put a package together which turned into us purchasing a bed.
Helpful & patient all in one
29 August 2026
Easy website to use
30 August 2026
Great service
Mark and Glen were very helpful and informative - they understood our precise requirements and came up with a very agreeable solution - great service10/10
29 August 2026
Very knowledgeable and friendly helpful…
Very knowledgeable and friendly helpful staff
30 August 2026
Customer service attention to detail…
Customer service attention to detail from Sophie
30 August 2026
Solihull branch
Solihull branch - I was greeted straight away when I entered the store by Lynne, who helped me thoroughly. Lynne was really knowledgeable about what I needed, made some excellent recommendations and offered me a nice hot drink. Lynne made some excellent suggestions about products I would need and made the entire process really easy for me
29 August 2026
Cory was very helpful and…
Cory was very helpful and knowledgeable. He offered us a cup of tea or coffee which was very welcome.
30 August 2026
Helpful advice friendly service and…
Helpful advice friendly service and efficient processing of the admin.
30 August 2026
We where very happy with the service we…
We where very happy with the service we got the person was really polite very patient with us and he got us a good deal and he helped us get our bed and the old old one to be taken away for us we where very happy with what we got give this 10 out 10
30 August 2026
Great experience from start to finish
Great experience from start to finish. Answered everything we asked and helped us find our perfect bed
30 August 2026
Easy process
Easy process - used the machine and showed us what mattresses suit us best! Very professional.
30 August 2026
Lovely staff great help picking out a…
Lovely staff great help picking out a bed thank you
30 August 2026
Oliver who served me was very helpful…
Oliver who served me was very helpful and answered any questions I had, he is a. Very polite young man,
My overall experience was very positive ☺️
30 August 2026
The experience at Dreams was really good…
The experience at Dreams was really good. Mary was so helpful and stayed with us until we found the right mattress and right deal for us
30 August 2026
Lovely helpful and friendly staff
Lovely helpful and friendly staff. Bought a mattress for the spare room. Great mattress and half price on the bank holiday sale.
30 August 2026
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