Dreams Reviews 

Very helpful, to help select a mattress that was brilliant. Raghuraj helped every step of the way and very happy with my experience.

Bought new mattesss at Shirley branch.
Shaz was very helpful and really helped us!
Great service.

Great service, very helpful all the way through

Very impressed with Lyndsey, came across as a very caring employee.

Great friendly advice and good selection of mattress’s

We were looked after and felt we were being given the right advice to make the right choice for us.

Hereford branch. Lots of selection, these things you just have to try them out in store instead of buying online and not knowing what you're going to get. Helpful, cheery and enthusiastic assistant named Lorna resulted in seamless transaction.

Dheeran greeted us with a smile and advised /answered our question with regards to the type of bed and mattress we were after, in a very professional manner, as well as offering tea or coffee

Excelllent customer support - really want to commend the Staines branch staff for giving us such a non-pressurised experience of buying a bed for our daughter. A special shout out to Melina, the young sales rep who absolutely smashed it in terms of providing us detailed knowledge of mattress selection and choosing the bed frame and mattress. The mattress selection machine is next level, however having someone with all the answers for our queries and not pressurising us to commit made it really easy to select and purchase our bed.

We bought our bed from the Waterlooville branch and was served by Hannah who was absolutely brilliant. She was informative and helpful without being pushy.

First Class customer service, Steven at the Cheltenham store was an excellent representative for Dreams. Very happy.

Helpful and friendly staff

Predatory practice with almost 0 customer service, customer service call about cancellation is always a 90 minute wait time no matter when you call back. You call to want to place an order or change delivery date its pus you right through.

Chatbot is "unavailable" for when you want to amend or cancel an order but you want to place an order it is suddenly working again.

Customer service email is hidden for cancellations and directs you to their telephone number only which brings you to the never ending 90 minute wait time.

Would avoid not recommended, joke of a customer service team.

Jennifer in the Newport Iske of Wight branch really helped us choose a new mattress, very happy 😃

Best of Best 👌

Excellent service both visits by niamhat Portsmouth store

Steve was amazing! Very helpful and overall enjoyable to be around!! Was great with our son who was with us also!!

Gary showed us around and offered us a drink , we used the sleep match and told us about every bed tailored to our ideal mattress results. Really good customer service recommend highly

recently visited my local store in Huddersfield and was greeted by a lovely young man called Benn.
I already knew what I was looking for, and Benn was able to provide me with all the relevant information without putting any pressure on me to make a purchase. I really appreciated his friendly and helpful approach.

Once I had made my decision, Benn was fantastic in dealing with my purchase. He took the time to talk me through the services they provide and made the whole experience smooth and straightforward.
Excellent customer service from Benn — a real credit to the store. Thank you!

We popped to the Hereford store to purchase two mattresses. Lorna pointed us in the right direction for the best mattress and pillows for us. Her advice was great as we would have gone for the wrong mattress without her! Thank you so much for a perfect experience.