Would give a 0 If Possible
Would give a 0 If Possible. Horrible Service, disgusting attitude from the "Owner". Thank goodness for Gary who actually helped me with my brake problem. We took our bikes in for service and spent over $400 in accessories. We checked the bikes brakes, ride, etc before we brought them in, everything was good, we just wanted a tune up. We picked up the bikes after the tune up and my brakes were screeching. They weren't when we brought the bikes in. I mentioned this when I brought the bike back to be looked at. The "owner" right away says its not my responsibility. I say well they weren't screeching when we brought the bikes in for service. He was rude, ignorant, aggressive, and escalated to where he was yelling at me as I wouldn't back down - I have dealt with a lot of "little man insecurity syndrome" before. Thank goodness for one of his employees Gary who was kind and said no problem I will take a look and contact you. I picked the bike up later that day and it was fixed apparently something got on the brakes and he cleaned it up. The owner is a sad, small minded man who has banned us from going into his shop. As far as I am concerned its a favor and well blessed. Good riddance, there are too many other good cycle shops in the area with kind people. Avoid at all costs.
