Disappointing experience - blinds did not meet expectations
We had a disappointing experience with DRC Blinds. During the consultation, we were given the impression that the blinds would provide a near-blackout solution and that we would have the option of opening them from the top. However, after installation, the blinds did not perform as expected, with significant light coming through the sides and the bedroom blind also not being properly aligned.
We contacted the company to explain the issues and, while we were initially frustrated with the situation, we appreciate that they responded and offered to remove the blinds and provide a full refund.
Our main disappointment was that we would have preferred to receive the blinds that we understood had been discussed and agreed upon, rather than having to go through the process of removal and refund. We hope the company can improve communication between consultations, quotations, and installation to avoid similar situations for future customers.





