DRB Capital Reviews 92

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, kind, and professional, often highlighting their patience and understanding throughout the process. Many people found the service to be exceptional, noting its efficiency and the ease of their overall experience. Reviewers frequently mentioned feeling comfortable and well-informed, appreciating the clear explanations and smooth user experience. However, some customers also noted occasional issues, such as being mishandled or receiving incomplete tasks and poor communication from one of their representatives. Despite these isolated incidents, the general sentiment remains highly positive, with many emphasizing the company's commitment to client satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the attentive and professional... See more

Customer service

People report positive experiences with customer service. Many customers highlight the warmth, genuine... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the process as intuitive,... See more

Based on these reviews

Rated 5 out of 5 stars

My experience with drb capital was a very good experience from the very start Micheal Pitts was extra helpful with the whole process from begining to the end micheal Pitts kept me updated about eve... See more

Rated 5 out of 5 stars

Michael Pitts has been a big help, he’s patient and understanding. I’ve done business with him several times and don’t regret it all. Thank you Michael from DRB Capital for everything! You’re truly a... See more

Rated 5 out of 5 stars

I have used DRB on multiple occasions and would like to say that Michael Pitts was absolutely amazing. Not only is he informative but he is also very customer oriented. He went above and beyond and ma... See more

Rated 5 out of 5 stars

DRB Capital is amazing, it was my first time going through them and I felt comfortable all the way through, Mr. William is who I worked with and he couldn’t do his job any better he is amazing, thank... See more


Company details

  1. Alternative Financial Service
  2. Non-Bank Financial Service

Written by the company

DRB Capital is one of the most trusted annuity buyers in America; we purchase structured settlement and annuity payments. DRB Capital uses its decades of experience to provide satisfaction to those who have structured settlements, annuities, investment annuities, and life-contingent structured settlements, when waiting is not an option.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

92 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fast, honest and professional

Michael Pitts offers phenomenal & attentive service. At DRB Capital you will be respected & valued. Steady & timely correspondence/communication. DRB’s team professionalism is unmatched. ***Back Story*** (short version) We were originally going to work with another company, (started with them before Thanksgiving) but we were being mishandled, provided with incomplete task and poor communication from 1 of 2 reps. so we were advised to contact other companies(shopped around) & we chose DRB Capital because we appreciated the dialogue with Mike(the second week of new year). Once Mike got us filed with the courts(about 2 weeks & knowledge of court date) we started getting harassed and bullied by the prior company rep(who had pushed us off to one of his peers and we hadn’t heard from him prior to Christmas and not until I called after the Christmas holiday to check on status of things which he blamed his peer for not completing tasks that he told us when we spoken prior he had done); first received text asked if we went with another company, then phone calls,
then text and calls, then text stating we have a court date before DRB and we are upping our offer(which was $6000+ more **mind you when working with them we had asked if we could get more but the response was only another $1000 but we would have to redo paperwork so we declined; didn’t want to delay our process**) then another text saying he miscalculated their offer is higher( $4000 more than the last which is $10,000+ more than their original offer) and more text and calls tried bashing and down talking DRB. They were informed numerous times DRB Capital was the firm we selected to move forward with, we still continue to get text and calls. Even their Director text and called. They even reached out to our lawyer that was representing us with our case with DRB Capital( don’t even know how they knew who our lawyer was let alone to get their attorney to communicate with her I’m the first place. Their attorney and their company’s Director even bullied and ambushed our hearing. They were very distasteful and tacky but meanwhile DRB Capital attorney & reps remained professional and classy despite the ignorance and fuckery from the other company. DRB’s team stood steady and firm to accomplish our goal with us and we greatly appreciate them all… Ask for Mike Pitts; you will not regret receiving honesty, attentive communication and pure professionalism!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy reliable efficient

Michael Pitts made the entire process an easy experience, smooth from start to finish, and impressively fast. Every step felt intuitive and effortless, allowing things to move forward with a few delays and small complications, but we believed in each other. The seamless flow created a sense of confidence and convenience, making the overall experience efficient, enjoyable and trustworthy.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I recently had the pleasure of interacting with DRB Capital, and I must say, it was an outstanding experience. From the moment I reached out, I was greeted with warmth and genuine concern .Al Mendez in particular, went above and beyond to ensure my problem was resolved quickly and efficiently.

What impressed me most was the level of patience and understanding demonstrated throughout our conversation. Al Mandez took the time to listen attentively to my concerns, asked clarifying questions, and provided clear, concise explanations every step of the way. I never felt rushed or dismissed, which is a rare and valuable quality.

Thanks to their exceptional support, my issue was resolved to my complete satisfaction. I am incredibly grateful for the positive and stress-free experience. DRB Capital has truly set the bar high for any other company and I will not hesitate to recommend them to others. Thank you again for your outstanding assistance!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

DRB and Michael

I have used DRB on multiple occasions and would like to say that Michael Pitts was absolutely amazing. Not only is he informative but he is also very customer oriented. He went above and beyond and made me feel good about my dealings with DRB. I would recommend him if you have to do any deals with DRB. He honestly needs a raise for all of his work.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience with drb capital was a…

My experience with drb capital was a very good experience from the very start Micheal Pitts was extra helpful with the whole process from begining to the end micheal Pitts kept me updated about every and was very thorough I don't have the words but drb capital excellent
And I would highly recommend them to any one
Thank you so much for your service
Sincerely Gail Schreiber

2 February 2026
Unprompted review
Rated 5 out of 5 stars

William was on top of the ball no…

William was on top of the ball no matter what came our way, he took any issue that raised as a challenge to conquer, without him none of this could or would have happened and now I have almost 50k and it’s life changing thank you to all of DBR for their hospitality and love they share throughout their company.

16 January 2026
Rated 1 out of 5 stars

They owe my daughter 4 months' worth of…

They owe my daughter 4 months' worth of annuity payments. She has been unsuccessful in retrieving said payments. She has been told the same thing week in and week out,"we will have your payment out by end of week.' DRB has been saying that for months.
Don't trust them, there is nothing unusual about the account they are handling, they purchased the annuity from another company in July 2025, have yet to make a payment, its supposed to be what they do, I have serious doubts that they have the personal in place to get the job done. I would steer clear of them.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Brian Cutler is an amazing person to work with

Brian Cutler made everything so easy a communicate and understand, even with my work schedule be crazy. It was hard to be on the phone, but he was able to email me and message and I was able to get back to him as soon as possible. He was so patient with me and just was an amazing person.

18 August 2025
Rated 5 out of 5 stars

Sam did an amazing job

Sam did an amazing job! She explained everything clearly and made the whole process smooth from start to finish. Everything was handled professionally and efficiently, and it really made my experience a great one. You can tell she truly knows what she’s doing, and it shows in the way she works. Highly recommend!

13 August 2025
Rated 5 out of 5 stars

DRB Capital is amazing

DRB Capital is amazing, it was my first time going through them and I felt comfortable all the way through, Mr. William is who I worked with and he couldn’t do his job any better he is amazing, thank y’all so much for everything y’all have done for my family & I.

5 August 2025
Rated 5 out of 5 stars

Sam was good at doing her job

Sam was good at doing her job. She broke down and explained everything she roleplayed with me so I wouldn’t mess up or freeze up and not know what to say. It was a pleasure

28 July 2025
Rated 5 out of 5 stars

Trustworthy, Kind, straightforward

When it comes to choosing what company to work with it takes a lot of research to know if they are trustworthy or not, especially when you may not want to tell many people around you what you’re doing. After looking at their history and reviews and comparing them to other companies, I chose this one. I worked with Michael Pitts. I would really suggest him to anyone he never made me feel like I had to rush. He wasn’t overbearing. He truly wanted what was best for me. This experience couldn’t have been better. I know it’s cliché, but I really wouldn’t have had it any other way.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience again

Great experience again. Staff was very nice and helpful. Sam helped me through every step of the way and very grateful for her help. Thanks again guys.

26 June 2025
Rated 5 out of 5 stars

Helpful, Kind, and Patient

Natalie Paek was so kind and helpful. She gave me options that I didn’t know were possible. She guided and kept me in the loop during every step. She answers all my questions and concerns in a timely manner.

19 June 2025
Unprompted review

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