Drake's Reviews 

348
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 4 out of 5 stars

Great products and great quality. Fast delivery. Shopped many times and will order again for sure. But, please consider having a gift wrapping option in the future. A brand such as Drake's cannot shi... See more

Rated 3 out of 5 stars

Fast delivery but real issues on returns. Returned via DHL with the prepaid label Drake's provide. It was twice attempted delivery at Drake's warehouse I'm assuming and both times the premis... See more

Rated 5 out of 5 stars

Ruben from Drakes impressed me with his exceptional expertise and enthusiasm for suits, even through email. He promptly addressed my inquiries, providing insightful recommendations that led me to... See more

Rated 5 out of 5 stars

I bought a blazer and then had to return it, as the size turned out too big for my Asian frame. Everything went perfectly. The communication was smooth and effective right from the start till the end.... See more

Company details

  1. Men's Clothing Store

Written by the company

We pride ourselves in our dedication to craftsmanship and exacting quality. This, paired with our idiosyncratic design sensibility, is a bedrock for creating enduring garments and accessories of real worth. In the words of Michael Hill, "we make things that people can and will want to wear, for years and years to come."


Contact info

3.9

Great

TrustScore 4 out of 5

348 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(348)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Drake's is the best, great customer service…

I have been buying Drake's as my exclusive clothing brand for about 8 years now, all from website. Multiple orders, complete satisfaction all around. In the very few cases where I have had to contact customer service, the staff was courteous, helpful, and expeditious. Today I placed an order and emailed asking for prompt dispatching and communication from Amber was immediate and they executed. Within an hour the items were all shipped with tracking. That was amazing.

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Great expériences

I would like to thank Ruben very much for his always precise help and his involvement. Person always very cordial and who answers very quickly. The service is always perfect. Thanks again Reuben.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Thanks Ruben

Fast and efficient sizing help from Ruben on a number of garms over last couple of weeks 👌🏽

26 April 2023
Unprompted review
Rated 4 out of 5 stars

Inventory management

Love drakes but the website inventory status definitely needs to be improved. My order was cancelled twice during the past couple of months because the website was not showing real-time inventory status.

26 March 2023
Rated 5 out of 5 stars

Drakes - truly excellent service!

Drakes always provides an excellent, informed and timely service whether in-store or online. If you have a particular question, a simple email enquiry will receive a swift response. In that regard, I obtained a very helpful response today from Ruben. Following the advice received, I duly placed my order.

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Before experiencing Drake's

Before experiencing Drake's, I had no idea why fashion was so important to men. After experiencing Drake's, I realized why fashion is important to men, and I came to work as a very witty and smart manager at the company. A man wearing a drake's in Korea is like a very unique gentleman. I hope more korean guys need to experience Drake's. Because I'm sure this experience creates a good confidence.

25 March 2023

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