Parfumerie Douglas Nederland Reviews 

My package was delivered to my neighbors (who I do not know) where it was stolen. They refuse to refund me even though DHL delivered my package to a different address. Customer service stopped answering. So disappointing. Wish I could report back with a better experience.

Samples didnt arrive as out of stock. So customer service quickly apologized and provided replacement.

Super fast delivery, prices are good and most of the times I find what I'm looking for

I received an email on Feb 12, 2024 that Douglas had a 25% special off EVERYTHING from 18:00 to 24:00.
I tried to order de Rio de Janeiro bum bum creme and it was nowhere to be found in the online store BUT it is available without the discount...okeee?
DO NOT say discounts on everything if this is NOT the case! This is not the first time this happened either!
Also I found in very small letters on the website that this special did not include a few brands but the Bum Bum creme was also not included in that list!
So I spent 25 min. trying to order wasting my time! A BIG 1 star for me!
And also no life customer service!

Genuine products, good offers!

I recently placed an order with Douglas, and my experience has been nothing short of a nightmare. The problems started when my order arrived damaged, and the ordeal continued with an utterly disappointing level of customer service.

After the order was damaged, I reached out to customer service, and to my disbelief, it took them a whopping 2 weeks to respond to my messages. When they finally got back to me, there was no trace of a customer-friendly solution. I was left to deal with the consequences of their mishandling without any empathy or assistance.

Despite this appalling experience, I found myself in need of the item and reluctantly placed another order, paying for it out of pocket. However, my troubles with Douglas did not end there. This time, there was a missing item in the order, further highlighting the consistent lapses in their fulfillment process.

What adds salt to the wound is the complete lack of good customer service from Douglas. There has been no effort to rectify the situation, no gesture of goodwill, and absolutely no acknowledgment of the inconvenience caused. I am left feeling utterly disappointed and undervalued as a customer.

Having paid twice for orders and received subpar service, I am left with a deep sense of dissatisfaction. I would caution anyone considering shopping with Douglas to think twice before enduring the frustration and disappointment that comes with their lackluster service.

Regrettably, they did not demonstrate a willingness to provide a refund or furnish a promotional code for a future order in response to the inconvenience, which is disappointing.

I sincerely hope that Douglas takes this feedback seriously and takes immediate steps to address the glaring issues in their customer service and order fulfillment processes.

Very unsatisfied customer.

My orders: DGLNL0013229015, DGLNL0013399943, (Ticket: NL01-17829115)

Did not receive my order. I have not been refunded either. Untrustworthy delivery.

It is 8 January 2024, and I still haven’t received my order or a refund. After a 2-week investigation with DHL, they still have not resolved this. Terrible service.

hi,, track and trace does not work..

i order because it says ,they will send before 22:00 morgen thuis,,, But until now ,i dont recieve it,, upon checking parcel not even on The DHL ,,,so when suppose to be arrive?? i also notice many 1 star here ,dan good reviews,, so i hope parcel arrive on time.. i was stop buying here for a long time because of the issue every order lasttt yearsss,, so this year 2023 this is my only second time trying if online douglas if its improving , contact service also years before they answer ,so i better write here maybe it would help,, i hope my parcel will not delayed in a month, ,, still not satisfied here,, Glad many webstore i can buy ,, not big name as you,, But better quality of costumer and arrive quiker dan your webstore ,,, let me know if parcel will sure arrive ,,
BECAUSE is decieving to expect bestel before 10;at nigth morgen thuis

Don't purchase from them again, service null and they don't care about your complains.

Order number DGLBE0003481519

I purchased perfume or 90€, the order was at 30/11 and in 1/12 Bpost marked that the parcel is delivered but it never came.

I called both douglas and bpost and douglas promised within 5 days it will be solved.

Bpost called me and confirmed that their post woman delivered ths parcel to completely another street because she was new and they told me contact douglas they will of sure refund you, I contacted douglas 4 times since then and each time the minute costs me 0.3€ .. means a lot of money but they always say we don't have an answer yet!
What??? Bpost confirmed that it's their mistake 10 days ago but douglas never came back to me or reship the perfume again!!
They costed me time and money for calling and when i told the customer service agent that they told me simply don't call.

Yesterday i sent another reminder mail but no one answered as usual.

Now i feel i am scamed.. i don't care who did the mistake bpost or douglas but i just need my perfume or my money but seems that douglas wanna keep my money and in the same time will take the assurance from bpost !

1 star is too much for you.. what a shame

Before I went to the store of Douglas in the city, now I go only if I need to buy the items which I really need to see the color or smell the scent, as those items cannot really just shop online. Just ordered few items as a tryout on 2011 and very soon I received it. It pakced well and with the delivery informaton sent via email, it is easy to follow. Good experience online purchasing, of course will still to to the store from time to time.

Online order was incomplete. I bought a very expensive lipstick as it was on sale and it didn't come with the package. The package was delivered in store and didn't seemed to be damaged. Everything but the lipstick was in there, I followed their online instructions and sent an email to them, but of course they claim it was in my order. They gave no further instructions of what do to, so Im not sure how to claim my money or get the product. Their website has no further instructions, so I guess I just lost the money. Not really keen on buying from them ever again.

It's always the same frustration with the gift samples when purchasing over a determined value. It never comes as you choose, or as my last purchase on black Friday week, the extra gift I chose didn't even come, it is very annoying. It is on my receipt, but it was not in the box, instead, two times a sample of a men's fragrance, what am I supposed to do with that? Very frustrating!!!!!!!

Very disappointed by the service.
Placed my order on September 28th. Never got it and what I got back was bored and helpless people on the callcenter.
Usually people order online to save time, but after 2 calls and so much time wasted online,I got an email where they said "you'll get your money back in 5-10 working days".
Nowadays my money is nowhere to be found.
Never more!

Excellent service, included your shops, friendly yet professional advice, thanks.

Horrible i asked for a product and I had to wait 4 days , unbelievable it was for a present , well guess what too late for it , don't buy there im even going to delete my account its the second time I have a complaint I'm done , last time they said would sent with my purchase what I chose I took samples well they sent me cards to get free coffee , like if I need it ok , totally disappointed

I’m not sure who is the genius who prepared this order placing an eye palette without a proper wrapping around it in a big box. However I recived my order damaged. I would have purchase this directly in the shop but the staff was too busy to help me and products werenot nicely exposed and was a bit confusing.

I've been a loyal customer for 5 years. Now was (luckily) the first time I haven't received one of the items I have ordered. Called immediately, customer agent was fast to send an email asking for photos. This was an indication for me that the issue will be resolved and that they will send a new product asap. How I was wrong.. I replied promptly with photos, and haven't heard back! Not even the acknowledgement that the photos were received. I called by the end of the day again, got another agent, where they were like: my colleague will reply to your email tomorrow. But, why tomorrow, a (long-term) customer has an issue. If you need to investigate internally, sure, but do it after you make a disappointed customer happy. That's the basics of working with customers. By the way, still no answer.

Courier(DHL) left a note which indicates that item was delivered to neighbors(without our consent, and does not point to which neighbor), asked all neighbors and none of them have it. It has been 2 months since they are doing investigation. They simply ignore e-mails and call center is also not helpful as well.

edit on 02/10/2023: as requested by seller, sent a new e-mail with requested subject, and not surprisingly, did not receive a reply at the end of a week.

De Jo Malone cologne discovery collection is een aanrader, peony & blush suede is mij favoriete