Recently had Dorset Plumbing go to 1 of my properties to do a Landlord Gas Safety. My tenant asked for a PM visit and I got a couple of text messages, 1 on the day and 1 when the engineer was on his w... See more
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Just had a new boiler installed by Dorset Plumbing, found the whole experience really good, they were really quick off the mark and gave me a really good price too. Can highly recommend them to anyone... See more
Company replied
Brilliant Had a breakdown recently, called Dorset Plumbing, having explained the problem to customer service team, an appointment was booked and an engineer arrived later that afternoon, problem fixe... See more
Company replied
We had water trickling down our kitchen wall, Dorset Plumbing sent out a member of their team, she was very professional, respectful, polite and very efficient. This is the third time in five years we... See more
Company details
Written by the company
Call 01202 668822 for plumbers in Bournemouth, Poole, Christchurch and Dorset. Boilers, bathrooms, drains, leaks, gas safety checks and emergencies.
Contact info
Willis Way, BH15 3TB, Poole, United Kingdom
- www.dorsetplumbing.com
4.6
Excellent
120 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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An efficient service from start to finish
An efficient service from start to finish - a programmed survey completed at the appointed time a firm quotation submitted same day works completed to time frame and extremely high standard - happy to recommend and shall be using Dorset Plumbing in future projects
10 February 2026
Unprompted review
Reply from Dorset Plumbing
Thank you so much for taking the time to share such a detailed and positive review.
We’re absolutely delighted to hear that you were pleased with the service from start to finish. Providing an efficient, well-organised experience is something we place great importance on — from scheduling surveys at a convenient time, to issuing clear and prompt quotations, and delivering the completed works within the agreed timeframe.
It’s especially rewarding to know that you were happy with the standard of workmanship. We take great pride in maintaining high-quality results on every project, no matter the size, and your recognition of that effort truly means a lot to our team.
Clear communication, reliability, and attention to detail are values we strive to uphold at every stage, so it’s fantastic to hear that this was reflected in your experience with us. Your willingness to recommend our services and to use us again for future projects is the highest compliment we could receive.
We look forward to working with you again and supporting you with any future plumbing needs. Thank you once again for your kind words and your trust in our team.
Landlord Gas Safety
Recently had Dorset Plumbing go to 1 of my properties to do a Landlord Gas Safety. My tenant asked for a PM visit and I got a couple of text messages, 1 on the day and 1 when the engineer was on his way. He went and my tenant said the young man was tidy and polite. I received the Gas Safety certificate by email a couple hours of the visit and the price was great. A good experience all round, will definately use again.
25 February 2026
Unprompted review
Reply from Dorset Plumbing
Thank you so much for taking the time to share such a detailed and positive review — it truly means a lot.
We’re delighted to hear that your experience with Dorset Plumbing was a smooth and professional one from start to finish.
Clear communication is something we take great pride in, so it’s fantastic to know that the text updates — both on the day of the visit and when the engineer was on his way — helped keep everything straightforward and stress-free for you and your tenant. We understand how important it is for landlords to feel confident that appointments are being handled efficiently, especially when coordinating remotely.
It’s especially lovely to hear your tenant found our engineer tidy and polite. We believe professionalism isn’t just about the technical work — it’s also about respect for people’s homes and delivering service with courtesy and care. Your feedback reassures us that this standard is being upheld.
We’re also pleased that the Landlord Gas Safety inspection and certification process was completed promptly, and that receiving the Gas Safety certificate within a couple of hours met your expectations. We know how important timely documentation is for compliance and peace of mind.
And of course, we’re glad you felt the pricing represented great value. We always aim to provide competitive rates without compromising on quality or reliability.
Thank you again for your trust and for choosing Dorset Plumbing for your property. We really appreciate your kind words and look forward to assisting you again in the future whenever you need us.
Brilliant
Brilliant
Had a breakdown recently, called Dorset Plumbing, having explained the problem to customer service team, an appointment was booked and an engineer arrived later that afternoon, problem fixed and all working again, great service and cost was very reasonable. Would definitely use again.
26 February 2026
Unprompted review
Reply from Dorset Plumbing
Thank you so much for taking the time to share such a wonderful review.
We’re really sorry to hear that you’d been having a stressful time with the issue, especially after experiencing a breakdown — plumbing problems always seem to happen at the worst possible moments. We’re so pleased that our customer service team were able to quickly understand the situation, get you booked in promptly, and arrange for one of our engineers to attend later that same afternoon.
It’s great to hear that the problem was resolved efficiently and that everything is now back up and running smoothly. Our engineers always aim to deliver not only a high standard of workmanship, but also reassurance and clear communication throughout the visit, so it’s fantastic to know you felt well looked after.
We also really appreciate your comments about our pricing. We believe in being transparent and fair with our costs, so knowing that you felt the service was good value means a lot to us.
Thank you again for your kind words and for choosing us. We truly value your support and look forward to helping you again in the future should you ever need us.
New boiler install
Just had a new boiler installed by Dorset Plumbing, found the whole experience really good, they were really quick off the mark and gave me a really good price too. Can highly recommend them to anyone.
25 February 2026
Unprompted review
Reply from Dorset Plumbing
Thank you so much for taking the time to share such a wonderful review of Dorset Plumbing. We’re absolutely delighted to hear that you had such a positive experience with your new boiler installation.
It’s fantastic to know that our team were able to act quickly and get things moving for you without delay. We understand how important a reliable boiler is to your home, and we always aim to respond promptly and complete installations efficiently while maintaining the highest standards of workmanship. Your feedback lets us know we’re achieving exactly what we set out to do.
We’re also really pleased that you felt the pricing was competitive and fair. Providing clear, honest quotations with great value for money is something we pride ourselves on, so it’s wonderful to hear that this stood out to you.
Recommendations mean the world to us as a local business, and we truly appreciate you saying you would highly recommend us to others. Word-of-mouth support like yours helps us continue to grow and serve more homeowners across the area.
Thank you again for your kind words and for choosing us for your new boiler installation. If you ever need anything in the future—whether it’s servicing, advice, or further work—we’ll be more than happy to help.
Be warned
I am writing this to warn others in the Bournemouth area about my experience with Dorset Plumbing. I called them out for a Gas Safety inspection, and the engineer "failed" my boiler, claiming it was emitting Carbon Monoxide. I was told the boiler was irreparable because parts were not available and was advised to install a brand-new boiler which they would send a quote for.
Despite not performing a proper service, they insisted on charging me for one. I had to call the office to get this refunded, which they eventually did, but the experience felt very wrong.
The Second Opinion:
Because the "scaremongering’ didn't sit right with me, I called out a second independent engineer. He confirmed that because the boiler is a room-sealed unit and my CO alarm (located right next to it) had never gone off, the immediate "danger" had been wildly exaggerated. Most importantly, he sourced the "unavailable" part for just £50.
My boiler was fixed with an hour's labor and has now officially passed its safety inspection.
Customer Service:
When I tried to discuss this discrepancy with the company, they were incredibly unhelpful. They hung up on me when I questioned their ethics and sent an email telling me not to contact them again. It seems they would rather silence a customer than explain why they tried to condemn a perfectly fixable boiler. They would also not tell me where the engineer had put the fuse he took out when disabling the boiler!
Verdict: A £50 fix turned into a new boiler sales pitch. Please get a second opinion before committing or being told you need a new boiler with this company.
23 February 2026
Unprompted review
Reply from Dorset Plumbing
Thank you for taking the time to leave a review.
We are extremely concerned by the claims made in your post, as they do not reflect what occurred during our visit. This is probably one of the greatest pieces of fiction we have ever read.
Our engineer attended your property solely to carry out a Gas Safety inspection. During this inspection, a leak of combustion was identified inside the boiler. Under Gas Safe regulations, there are only two categories of risk that we can legally apply:
1. **At Risk (AR)**
2. **Immediately Dangerous (ID)**
Your appliance legally fell within the **Immediately Dangerous (ID)** category. Despite what any other engineer may have told you, there is no alternative category such as “the CO alarm hasn’t gone off so it’s fine.” The presence of a carbon monoxide alarm does not override the legal requirement to classify and act upon a combustion leak appropriately.
If you are unhappy with the actions our engineer took, we strongly encourage you to contact **Gas Safe Register** directly. We are governed by them and operate strictly within their rules and legal obligations. Our engineers are required by law to make appliances safe when classified as Immediately Dangerous, which is exactly what was done.
We also wish to clarify that:
* We never sent you a quote for a new boiler.
* We explicitly advised that we did not wish to quote for a repair due to the level of abuse directed towards our engineer during and after the visit.
It is therefore unclear how this situation could reasonably be described as a “new boiler sales pitch.”
Regarding communication, we informed you that we would no longer respond to further calls after you contacted the office numerous times per day and sent repeated text messages, many of which were abusive in nature. At that point, it was necessary to set boundaries for the wellbeing of our staff.
We always act in accordance with Gas Safe regulations and with safety as our absolute priority. We categorically reject any suggestion that our actions were motivated by sales.
Dorset Plumbing
Radiator and pipework completed.
We had a radiator installed in our bathroom and some pipework completed by Dorset Plumbing. They were very transparent around costs of the works and the quality of the work completed was very good. Vince and the team were very helpful and gave us some advice around our faulty boiler also which was very appreciated. We will certainly be using them again for any plumbing works.
4 February 2026
Unprompted review
We had water trickling down our kitchen…
We had water trickling down our kitchen wall, Dorset Plumbing sent out a member of their team, she was very professional, respectful, polite and very efficient. This is the third time in five years we have used the Company and have been very pleased with their work and costs. We will continue to use this Company in the future when plumbing is required.
20 January 2026
Unprompted review
Needed an urgent gas boiler service…
Needed an urgent gas boiler service as part of our house sale, and was delighted with the ease of the online appointment booking, clear pricing, helpful follow-up communications and a friendly engineer, who did a great job. Very impressed. Happy to recommend and would certainly use Dorset Plumbing again.
19 January 2026
Unprompted review
I have used Dorsal Plumbing on a couple…
I have used Dorsal Plumbing on a couple of my properties over years which i have always found them to give a professional advice and work to my full satisfaction. Please keep up your great service.
11 December 2025
Unprompted review
Boiler service
I recently had my boiler serviced by Dorset Plumbing , and I couldn’t be happier with the experience. From start to finish, the service was professional, efficient, and completely hassle-free. The engineer arrived right on time, was polite and knowledgeable, and took the time to explain what he was doing and why.
The work was carried out thoroughly, and I was given clear advice on how to keep everything running smoothly. It’s rare to find a company that combines great customer service with genuine expertise, but [Company Name] absolutely delivered.
I feel confident that my boiler is running safely and efficiently, and I’ll definitely be using them again in the future. Highly recommended!
11 December 2025
Unprompted review
Great response and service provided
Great response and service provided
9 December 2025
Unprompted review
Reply from Dorset Plumbing
Thank you so much for your kind words! I truly appreciate you taking the time to share your feedback. It means a great deal to know that the response and service provided were helpful and met your expectations. I always strive to offer clear, timely, and supportive assistance, so hearing that it made a positive impact is incredibly encouraging.
If there’s anything more you’d like to explore, clarify, or discuss, please feel free to reach out anytime. I’m always here and happy to help!
Very professional
Very professional, had a boiler fitted recently and the standard of work was amazing and efficient, definitely using them in the future
8 December 2025
Unprompted review
Reply from Dorset Plumbing
Thank you so much for taking the time to share this wonderful feedback. We’re genuinely delighted to hear that you had such a positive experience with your recent boiler installation. Our team takes great pride in providing high-quality workmanship, clear communication, and efficient service from start to finish, so it means a lot to know this stood out to you.
It’s fantastic to hear that the installation met your expectations and that everything was completed to a professional standard. We’re always striving to make the process as smooth and stress-free as possible, and feedback like yours reassures us that we’re delivering the level of service our customers deserve.
We truly appreciate your trust in us and are grateful that you’d choose to use us again in the future. Should you ever need further assistance—whether it’s maintenance, advice, or another installation—please don’t hesitate to get in touch. We’ll be more than happy to help.
Thank you again for your kind words and continued support!
Shocking customer service
Firstly let me say, our heating was working perfectly before. We had an engineer come out to do a gas safety check and boiler service on 1st December 2025. The engineer was very nice but after all was done. We noticed we didnt have heating anymore. They never checked before leaving if everything still worked. I rang them back and another engineer came a few days later to check and said it was probably some other part located in the under stairs cupboard that would need replacing. Though he never looked there and only at the boiler. He also said we would 100% be able to still have heating by operating it directly from the boiler instead of the thermostat. Again nothing checked to see if this was the case or not. He left and we still had no heating and what he said would 100% work, didn't. I had to ask for my gas safety inspection certificate to be sent to me and when they sent that, they sent a quote for this part which was their best guess as to a fault but hadn't actually looked at it. So I tried to ascertain why they leave without ensuring we have heating at 1st visit and how we know its this part. Is that the first one in troubleshooting? etc.etc.
They said basically it could be anything and they would need to do that then if that didnt work try something else at £60 an hour + vat.
So anyway 4 days later and I asked if we could please just get the heating working again and when could the engineer attend to replace the part. . . . .
Silence
I chased again . . . .
Silence
I chased again now a week and a bit without heating. I have two disabled autistic daughters who have now been in a freezing house for over a week.
Finally they come back, saying that me stating that the heating was working before they attended (which is the truth) insinuated that they broke it and they will never return to us again.
Wow, customer service hey. I didnt even get to raise a complaint and they threw their toys out the cot. Imagine if they received a complaint.
1 December 2025
Unprompted review
Reply from Dorset Plumbing
We carried out a routine service on your regular boiler. Shortly afterwards, you contacted us to say your heating was no longer working. We arranged for an engineer to return promptly, and during that visit he advised that the most likely cause was a faulty 2-port valve. However, because the area under the stairs was heavily cluttered, he was unable to fully access the components to complete a proper diagnosis. We explained that the cupboard would need to be cleared before we could confirm the issue.
We then gave you two options:
1. Proceed with replacing the 2-port valve, which based on the initial assessment was the most probable cause, or
2. Book a full diagnosis visit once the space had been cleared.
You did not accept either option and instead continued to respond with repeated questions and accusations suggesting we had caused the fault, despite having no evidence of this. As a result, we made the decision that we no longer wished to continue working for a customer who repeatedly assigns blame without basis, so we politely declined any further work, especially as we can't even see the faulty part let alone caused it to break
Any delays in progressing this job have been due to the above. Regarding the gas safety certificate, these are issued within a week as standard. You began requesting it immediately, which is why you felt it had been delayed, but it was still within our normal timeframe especially for this time of year, but as soon as you asked we sent it.
An exemplary local company.
I rang Dorset plumbing and within an hour had a wonderful man called Ben at my door to give an assessment…despite being in a more rural area. We had a quote the same day (!!), and by the next day had an agreed start date for complete boiler replacement, I must add that they pulled out all the stops due to my elderly mother living in an attached annexe.
We were lucky to have the amazing Jet, a highly skilled heating engineer, and someone we felt immediately comfortable with. She was prompt, friendly, and so easy to get along with. This is vital when having someone in your home. She was also kind and attentive to my mother, who would often come out and chat to her.
We now have heating and hot water!!!
I cannot praise this company enough!! Sadly I feel it’s very rare to get such amazing service from a local provider.
Special mention to Max and Angel, for their amazing customer services, and regular phone check-ins to make sure everything was going well. This a fantastically well run and conscientious company!!!!
Thank you Team, we are so grateful ❤️
10 October 2025
Unprompted review
Reply from Dorset Plumbing
Thank you so much for taking the time to share such an amazing and detailed review! 🌟
We’re absolutely delighted to hear about your positive experience — from your first call with our office team to the completion of your new boiler installation. It’s wonderful to know that Ben was able to reach you so quickly, especially given your rural location, and that he provided a clear and prompt assessment. We always do our best to respond as fast as possible, particularly when there are vulnerable or elderly family members involved, so we’re really glad we could prioritise your installation and get everything up and running so soon.
We’re also thrilled to hear such lovely feedback about Jet. She’s an outstanding heating engineer and a valued member of our team — skilled, professional, and with the caring touch that truly makes a difference when working in someone’s home. Knowing that she made you and your mother feel comfortable and cared for really means the world to us.
A special thank you as well for recognising Max and Angel from our office team! They take great pride in providing friendly, reliable communication and making sure every customer feels supported from start to finish.
It’s feedback like yours that reminds us why we love what we do. We’re proud to be a local Dorset company that customers can rely on — for quality workmanship, genuine care, and a personal touch every step of the way.
From all of us at Dorset Plumbing, thank you again for your kind words and trust in our team. We’re so pleased you now have heating and hot water again, and we wish you and your mum a warm and comfortable year ahead. ❤️
— The Dorset Plumbing Team
The visiting engineer
The visiting engineer, Chris, was a really nice guy, quiet at first but very engaging and helpful, the sort of guy welcome in your home and treats it as your home. Chris diagnosed the problem very quickly and the whole system was soon operating as it should and all at a very reasonable cost too.
18 September 2025
Unprompted review
Excellent service for a reasonable price.
I have been using Dorset Plumbing for the annual Gas safety check and boiler service, for over 5 years.
They have reasonable prices, are quick to respond and provide a very good customer services, friendly and professional.
It is all very clear and uncomplicated with them.
I highly recommend Dorset Plumbing.
25 July 2025
Unprompted review
Reply from Dorset Plumbing
Thank you so much for your kind words and continued trust over the past 5 years! We're thrilled to hear that you've been happy with our service, pricing, and responsiveness. Providing clear, friendly, and professional service is exactly what we aim for, and your recommendation means a great deal to us. Looking forward to continuing to serve you in the future!
— The Dorset Plumbing Team
Boiler service…
Highly professional service from Chris at Dorset plumbing today.
I will definitely use this firm again and would certainly recommend them
14 July 2025
Unprompted review
Tap changes
Only had a couple of taps changed but really good service from Dorset plumbing. Thank you to the engineer Jake.
18 June 2025
Unprompted review
We were having problems with our boiler…
We were having problems with our boiler so we contacted Dorset plumbing. We were booked in very quickly and Jake, our engineer, visited and was very helpful and knowledgeable about what was wrong. He solved our issues with ease and we are very grateful. Thank you Jake.
29 May 2025
Unprompted review
Reply from Dorset Plumbing
Thank you so much for your kind words! We're really pleased to hear that Jake was able to quickly identify and resolve the issues with your boiler. We'll be sure to pass on your thanks to him — he’ll be glad to know his work made a difference. If you ever need anything in the future, don't hesitate to get in touch!
Best regards,
The Dorset Plumbing Team
Excellent from beginning to end for…
Excellent from beginning to end for my new boiler. When the boiler was fitted the engineer left my kitchen spotlessly clean. He was polite and fully respected my home. I will ensure to arrange with them a service for my boiler yearly as i know they are a company that can be trusted
30 July 2024
Unprompted review
Reply from Dorset Plumbing
Thank you so much for your kind words! We're thrilled to hear that you're happy with your new boiler and the service provided. Our engineers always aim to treat every home with the utmost respect, and it's great to know this was reflected in your experience. We truly appreciate your trust in us and look forward to taking care of your annual boiler service. If you ever need anything else, we’re just a call away!
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