Dormeo UK  Reviews 

44,108
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,350 reviews, reviewers had a great experience with this company. Consumers broadly appreciate how easy the online ordering process is, and many note that delivery service is exceptionally fast and well-managed by friendly drivers. Buyers consistently praise the incredible comfort of the products, explaining that these items provide great support and genuinely improve their nightly rest. However, some reviewers were not happy with strong initial chemical odors that lingered for quite a while after opening the packaging. A few other people also felt that certain items lacked proper corner straps, leading the toppers to slide around easily on the mattress.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in consumer experiences. While... See more

Quality

Consumers find quality to be positive, regularly highlighting that the products are well made and comfortable... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting quick arrival... See more

Order

Clients share positive opinions on order, highlighting that the process is consistently easy and smooth from... See more

Service

Reviewers mention ambiguous feedback about service, with opinions heavily divided on the overall experience.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The mattress is very comfortable . I had a slightly bad back on my first night with it but it’s better now . I’m a bit concerned that it will sag in time but I’ll see . The delivery wasn’t great . I r... See more

Rated 4 out of 5 stars

Delivery was great, no problems. The mattress Topper is really lovely, so comfortable and well made. The only thing is I wish it had corner ties/elastic to hold it in place as it does move. Also neede... See more

Rated 4 out of 5 stars

I received my mattress topper as promised - the cover was not not fitted on properly, slightly awry on each side. I am pleased with the topper though disappointed that I have not been able to find a... See more

Rated 5 out of 5 stars

Easy to order. Was kept well informed about delivery. Prompt delivery service. Happy friendly delivery driver. Best night sleep I have had in years. It really made a difference. Absolutely worth bu... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Accessories
  6. Furniture Store

About Dormeo UK

Written by the company

Dormeo has been the home of a great night's sleep for over 20 years and has made a huge impact on millions of people all around the world. Dormeo has brought revolution to the sleeping industry and has educated consumers, who are now more aware that healthy sleep is one of the most important pillars of a happy and fulfilling life. Dormeo’s values and mission are to provide optimal comfort where it is needed most, at home. A home in which you love to live. After all, sleeping is not only a biological need but is essential for well-being, health, and coping with everyday obligations. DORMEO WEBSITE 200 night trial LATEST SALES

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

44K reviews

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Asks customers to review

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Replied to 99% of negative reviews

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4.1

All reviews

(44,108)

1,271 reviews in the last 12 months

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Rated 5 out of 5 stars

Great mattress

Great mattress, I've bought from them before "a mattress topper"
Because my old spring mattress "not Dormeo" was rubbish but the Dormeo topper ready helped
But this new memory foam mattress is wonderful and you can unzip the cover to wash it * * * * *👍

11 July 2026
Rated 3 out of 5 stars

I didn't realise that the mattress is…

I didn't realise that the mattress is so low, it is just about 5 inches, I am quite heavy 16 stone, and I can feel the base below me,

29 July 2026
Dormeo UK  logo

Reply from Dormeo UK

Hello Trevor

Thank you for your feedback. We are sorry to hear that you were disappointed with the thickness of your mattress and the delivery time.

You purchased our Fresh Mattress, which has a depth of 14cm. This is one of the lowest-profile mattresses in our range, while we also offer mattresses with depths of up to 30cm.

Your order is covered by our 200-night sleep trial, so if you find that the mattress is not suitable for you, please contact our Customer Service team and we can advise you on the available return options. customer.service@dormeo.co.uk

We apologise again that the mattress did not meet your expectations and hope we can assist you further.

Thanks
Dormeo UK

Rated 5 out of 5 stars

Quality and good value

Item arrived on time and was delivered well packaged, the mattress is of excellent quality, very comfortable and a great price, not my first purchase from Dormeo and won't be my last.

25 June 2026
Rated 4 out of 5 stars

Very comfy

Delivery was great, no problems. The mattress Topper is really lovely, so comfortable and well made. The only thing is I wish it had corner ties/elastic to hold it in place as it does move. Also needed to buy deep fitted sheets as to be able to fit over both Topper and mattress together.

24 June 2026
Rated 5 out of 5 stars

Very easy to order

Very easy to order. Delivery instructions were clear and the mattress was delivered when they said by very polite and friendly driver.
The mattress is great quality and we love it
My cat loved the box!

26 July 2026
Rated 5 out of 5 stars

This is my second topper

This is my second topper . Amazing bought this one for grandson . Best pillows ever bought grandson one as we have these . Just make a perfect sleep . Thinking of getting daughter pillows for Christmas.

25 July 2026
Rated 3 out of 5 stars

No corner straps.

I was very disappointed as there were no corner straps to stop it from moving it would really help as customers in their 80 s will find it hard to keep it in one place otherwise it is a good mattress. I would really recommend it if you could help us senior customers if corner straps were supplied. Thank you for listening.

10 June 2026
Dormeo UK  logo

Reply from Dormeo UK

Hello Julia

We’re sorry to hear that you’ve experienced an issue with your topper moving around and appreciate you taking the time to share your feedback.

We understand how frustrating it can be to continually have to reposition a topper. We recommend using a deep fitted sheet over both the mattress and topper, as this can help keep the topper securely in place and reduce movement.

If you are still experiencing an issue, please contact our Customer Service team with your order details, and we’ll be happy to assist further.

Kind regards,

Dormeo Customer Service Team

Rated 1 out of 5 stars

Super king mattress

We ordered our new mattress on a Monday, we told him that we couldn’t get delivery this week as we won’t be able to accept it no we were told 7 -10 days
No confirmation or communication from Dormeo then get text 10am your mattress will be delivered today
Tried calling all you get is prompts telling you to email I’m driving don’t think police will be happy emailing in the car while driving only way to speak to someone call sales eventually get a call back mattress will be left in a safe place ( yes our front door ) 3 meters from the road
Then my wife gets home 75 years old has to get a super king mattress inside by herself
RATHER GO TO A SHOP A GET PROPER SERVICE
NOT IMPRESSED

23 July 2026
Unprompted review
Dormeo UK  logo

Reply from Dormeo UK

Hello Roy

Thank you for your feedback, and I'm sincerely sorry for the experience you've had.

The lack of communication around your delivery date, the difficulty reaching us by phone, and your wife being left to manage a super king mattress alone are all completely unacceptable, and I apologise unreservedly.

This is not the standard we hold ourselves to, and your feedback has been passed on internally.

Thanks
Dormeo UK

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