Easy to arrange a repair date online. Kept informed of time slot by text and email, Engineer rang when 15 minutes away. Engineer was knowledgeable, friendly and efficient. But best of all, resolved... See more
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Review summary
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Reviews shaping this summary
My fridge freezer lost the ability to freeze food. Domex had clear and fair pricing, fantastic communication throughout and cared about fixing my problem. The engineers are of a very high standard, co... See more
Company replied
We had another repair company come in three times, having us order parts and being unable to fix the machine, They recommended buying a new machine saying our Miele was only ment to last around 4 yea... See more
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Got a call from engineer before arriving even had his photo and reg playe sent through which was reassuring for us. He went through all connection with detail telling me what he was doing. Finished... See more
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Company details
Written by the company
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Contact info
Unit C, Surrey Business Park, KT17 1JG, Epsom, United Kingdom
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Elisha was extremely helpful in troubleshooting the installation of my Miele Extractor
Elisha was extremely helpful in troubleshooting an issue with my Miele extractor fan. He took the time to seek further advice, carefully investigate the problem with my installation.
27 July 2026
Unprompted review
Reply from Domex
Hi Mrs Davidson,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that Elisha provided such a positive experience while repairing your Miele extractor hood. It's great to know that he was extremely helpful, took the time to thoroughly investigate the issue, and sought additional advice to ensure the problem with your installation was properly understood. Providing thoughtful, professional service is something we pride ourselves on, and we're pleased Elisha demonstrated this throughout his visit.
Thank you for choosing Domex. We truly appreciate your feedback and look forward to assisting you again should you ever need us.
Kind regards,
Domex Customer Care Team
I had a great experience with the…
I had a great experience with the engineer who came to repair my fridge today. He was extremely helpful, polite, and professional throughout the visit. He clearly explained all of my options, making sure I understood everything before any work was carried out.
He also offered to clean up after himself and take away any rubbish, which I really appreciated. His attention to detail and excellent customer service made the whole experience stress-free. I wouldn’t hesitate to recommend him. Thank you for such outstanding service!
25 July 2026
Reply from Domex
Hi Van,
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're thrilled to hear that Gancho provided such an outstanding service while repairing your fridge freezer. It's wonderful to know that he was helpful, polite and professional throughout the visit, took the time to explain your options clearly, and ensured you felt fully informed before carrying out the repair.
We're also delighted that his attention to detail, including offering to tidy up and remove any rubbish, made the experience stress-free. Your kind words and recommendation mean a great deal to both Gancho and the whole team.
Kind regards,
Domex Customer Care Team
Reply from Domex
Hi,
Thank you for taking the time to leave us a wonderful 5-star review!
We're delighted to hear that Nick provided a professional and polite service during the repair of your cooker. We pride ourselves on delivering excellent customer service, and it's great to know that Nick made such a positive impression.
Kind regards,
Domex Customer Care Team
Prompt arrival.
Prompt arrival.
Immediately started work.C
Courtious interaction and good advice .
21 July 2026
Reply from Domex
Dear Roberta,
Thank you for taking the time to leave us a wonderful 5-star review.
We're delighted to hear that you were pleased with the service you received from our engineer, Ceco. It's great to know that he arrived promptly, got straight to work on your washing machine, and provided a courteous service along with helpful advice.
Kind regards,
Domex Customer Care Team
Communication was great with this…
Communication was great with this company and florin was professional and very quick to identify the problem and resolve.
24 July 2026
Unprompted review
Reply from Domex
Dear N T,
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that you were pleased with the communication you received throughout the repair process. It's also wonderful to know that our engineer, Florin, was professional and able to quickly identify and resolve the issue.
Kind regards,
Domex Customer Care Team
Extremely professional
Extremely professional, patient and efficient service and engineer. The whole process was so smooth and well informed.
24 July 2026
Reply from Domex
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you were so pleased with the service you received from our engineer, Andrei. It's wonderful to know that you found him to be extremely professional, patient and efficient, and that the entire repair process for your dryer was smooth and that you felt well informed throughout.
Kind regards,
Domex Customer Care Team
Very polite and efficient engineer…
Very polite and efficient engineer resolved the issue quickly.
21 July 2026
Reply from Domex
Dear Murali,
Thank you for taking the time to leave us a wonderful 5-star review.
We're delighted to hear that you had such a positive experience with our engineer, Vadym. It's great to know that he was polite, efficient, and able to resolve the issue with your fridge freezer quickly.
Kind regards,
Domex Customer Care Team
Fantastic Engineer
Engineer rang while on his way, protected his shoes before coming into my house, was very respectful, and did a great job. Thank you 😊
23 July 2026
Reply from Domex
Dear Missben,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that Owais provided such a positive experience while repairing your fridge freezer. It's great to know that he kept you informed by calling ahead, took care to protect your home by covering his shoes, treated you with respect, and completed the repair to a high standard.
Kind regards,
Domex Customer Care Team
Reply from Domex
Dear Veronika,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Alex S provided a professional and straightforward service while repairing your washing machine. We always strive to make the repair process as smooth and hassle-free as possible, so it's wonderful to know we met your expectations.
Kind regards,
Domex Customer Care Team
Reply from Domex
Dear Funmi,
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that you were pleased with the efficiency of the service you received. It's great to know that our engineer, Dan, was able to provide a smooth and efficient repair for your cooker.
Your feedback is greatly appreciated.
Kind regards,
Domex Customer Care Team
Excellent service
Excellent service. Professional and fixed everything. Could not be better.
23 July 2026
Reply from Domex
Dear Linda,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you received excellent service from our engineer, Muhammad S, and that he was able to fix everything with professionalism. Knowing that your experience "could not be better" is fantastic feedback and exactly what we strive to achieve for every customer.
Kind regards,
Domex Customer Care Team
Quick and efficient service
Quick and efficient service. Have already recommended to a friend
22 July 2026
Reply from Domex
Dear Karen,
Thank you so much for your fantastic 5-star review.
We're delighted to hear that you were pleased with the quick and efficient service you received from our engineer, Andy B, during the repair of your cooker. It's especially rewarding to know that you have already recommended us to a friend – there is no greater compliment than a personal recommendation.
Kind regards,
Domex Customer Care Team
Satisfied Customer!
The engineer arrived on time within the specified window frame. He was very confident, professional and his diagnostic skills were excellent. He did the repair of my washing machine in good time without leaving a mess behind.
23 July 2026
Unprompted review
Reply from Domex
Dear Isaac,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you were pleased with the service you received. It's fantastic to know that our engineer arrived within the promised time window, demonstrated professionalism and excellent diagnostic skills, and completed the repair to your washing machine efficiently while leaving everything clean and tidy.
Kind regards,
Domex Customer Care Team
Very Good Experience.
Very prompt and swift repair. Great to speak with an adviser to book an appointment in the first instance.
23 July 2026
Reply from Domex
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that you were pleased with the prompt and swift repair of your freezer by our engineer, Kosta. It's also wonderful to know that your experience started on a positive note with our customer service team and that booking your appointment with one of our advisers was straightforward and helpful.
Kind regards,
Domex Customer Care Team
A very pleasant and helpful engineer
A very pleasant and helpful engineer. Persevering with a tricky problem. Offered to clean floor under appliance after repair
22 July 2026
Reply from Domex
Dear Susan,
Thank you for taking the time to leave us a wonderful 5-star review.
We're delighted to hear that you had such a positive experience with our engineer, Owais, during the repair of your fridge freezer. It's great to know that he was pleasant, helpful, and persevered to resolve what sounds like a tricky problem. We're also pleased that his thoughtful offer to clean the floor after completing the repair made a positive impression.
Kind regards,
Domex Customer Care Team
Booked a washer fix for very next…
Booked a washer fix for very next day,guy arrived and washer seems to be successfully fixed,so far so good with a good attitude.thanks
22 July 2026
Reply from Domex
Dear Melanie,
Thank you for taking the time to leave us a review.
We're delighted to hear that you were able to book your washing machine repair for the very next day and that Owais arrived with a positive attitude. It's great to know your washing machine appears to be working well again, and we hope it continues to do so for many years to come.
We'd also love to know if there was anything we could have done differently to make your experience worthy of a 5-star review. Your feedback is invaluable and helps us continue to improve our service.
Kind regards,
Domex Customer Care Team
Just the timing was the only problem…
Just the timing was the only problem when you have confirmed a time and then you come 2 hours afterwards was not satisfactory. But the job was well done which made up for the time delay.
21 July 2026
Reply from Domex
Dear Adetunji,
Thank you for taking the time to leave us your feedback.
We're pleased to hear that Panashe was able to complete the repair to your washing machine successfully and that you were happy with the quality of the work carried out.
However, we're sorry that the arrival time did not meet your expectations. We understand how frustrating it can be when an appointment runs later than the agreed time window, and we apologise for the inconvenience this caused. Your comments have been noted and will be shared with the relevant team to help us improve our scheduling and communication.
Kind regards,
Domex Customer Care Team
It was quick and fast
It was quick and fast, the operative was very helpful to explain the problem and fixed it.
22 July 2026
Reply from Domex
Dear Dee,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were pleased with the quick and efficient service you received. It's great to know that our engineer, Jay, took the time to clearly explain the problem with your washer dryer and was able to get it repaired for you.
Kind regards,
Domex Customer Care Team
I was very pleased with the efficient…
I was very pleased with the efficient service offered and the outcome of the repair.
22 July 2026
Unprompted review
Reply from Domex
Dear Mike,
Thank you for taking the time to leave us a wonderful 5-star review.
We're delighted to hear that you were very pleased with the efficient service you received and the successful outcome of your oven repair. It's great to know that our engineer, Pavlin, was able to resolve the issue and provide you with a positive experience.
Kind regards,
Domex Customer Care Team
First class service
I emailed that I had a problem with my fridge door and I received a time for an engineer from Domex within 24 hours. It was so easy to do. They kept me updated as to the arrival time and the engineer, Muhammad, was fantastic. I received a first class service so happily recommended them.
22 July 2026
Unprompted review
Reply from Domex
Dear Catherine,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that arranging your fridge freezer repair was quick and easy, and that you were kept informed every step of the way. Providing a smooth and hassle-free experience for our customers is something we strive for.
We're especially pleased to hear that our engineer, Usman, delivered first-class service.
Kind regards,
Domex Customer Care Team
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