Dolce & Gabbana Reviews 

497
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful customer support teams that provided generic template responses and persistently failed to resolve ongoing delivery or order problems despite multiple contacts. Reviewers often reported receiving damaged items, broken bottles, and experiencing deeply frustrating obstacles when attempting to process product returns and secure their expected refunds. Some reviewers were happy with the exceptional quality of the products, beautifully designed packaging, and extremely pleasant boutique staff members who provided great guidance. Customers additionally appreciated the fast shipping services, highly personalized in-store assistance, and lovely presentation of their new online beauty purchases.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, ranging from high satisfaction to severe... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers reported severe defects, such... See more

Customer service

Reviewers highlight negative aspects of customer service, describing their experience as frustrating and... See more

Staff

Reviewers mention ambiguous feedback about staff, reflecting deeply contrasting encounters. On one hand, many... See more

Order

People report disappointment and frustration regarding their orders, consistently highlighting major shipping... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more

Rated 1 out of 5 stars

The worst retail experience I have ever experienced and for a luxury brand, I am highly disappointed. I returned my order because the item was too big. The return was accepted on 13 August 25.... See more

Rated 1 out of 5 stars

I have visited in boutique of Dolce & Gabbana in Cannes in this summer 30 of august , evening around closend time of boutique , 18H 40-45..... I just needed dress....but the seller , she was y... See more


Company details

  1. Clothing Store
  2. Beauty Supply Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

497 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(497)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nic Mitchell was OUTSTANDING…

Nic Mitchell was an OUTSTANDING advisor. He’s helped me in the past before with sunglasses & cologne for my dogs(which i love). He showed me a few items via text & then when I was back in town I stopped by the store to buy swim trunks he sent me & a really pretty rosary I saw while I was in store.

24 July 2025
Rated 5 out of 5 stars

My dog seems to have no problem when…

My dog seems to have no problem when wearing this and this was my first concern, but he didnt developed any issues, no allergies, etc. It smells amazing and he gets lots of compliments! I feel like my Bruno enjoys it as much as I do!

21 August 2024
Rated 5 out of 5 stars

Love everything about DG.

Love everything about DG.
Dallas DG is the best !
Everyone there should get a gold star ! Cody is a great manager. My personal shopper Dari @,is always so helpful!
Thank you DG !

11 July 2025
Rated 1 out of 5 stars

I placed an ordered it came damaged and…

I placed an ordered it came damaged and wanted to return it but customer service says I don;t have to return it. they will give me refund but they didn't give me full refund for the set, they just refund for one item. I was not happy about it. i want to return the set and i should able to return the set and get full refund.

10 February 2025
Rated 5 out of 5 stars

Nashville store is fantastic!

Our store, Nashville, is great. We popped in when we first moved here and Isaac assisted us. I can't say enough good things about working with him. I have bought items that I didn't need (does anyone actually NEED luxury goods) because I thoroughly enjoy going in and chatting with him. It's the least pushy designer store and the staff is so attentive!

1 June 2025
Rated 4 out of 5 stars

Mail orders experience great…

Mail orders experience great merchandise item available, However store availability not, for men underwear items, very limited for actual item show on your website, in particular at the Atlanta Ga. Store?

30 April 2025

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