Dolce Gusto Reviews 

So far we have had 4 box of latte that have had Atleast one blank in it

We've complained to the manufacturers
They sent a gift e card voucher that can't be used

And still getting blank capsuls in 1in 4 boxes

complete scam, i have a small cafe so i buy a lot of their capsules, at some point i had accumulated 70 thousand points to redeem, and then they decided to change their policy and have the points expired after 6months, which meant i lost about 600 dollars worth of points. now they do not let you accumulate more than 2000 points at a time, why ? i bought the products i should be entitled to redeem them. now it has been a week since i registered my 2000 points and the website wont let me register more.

We have just had our second machine failure since November, the first one lasted four weeks and this one about six months.
Purchased through Amazon who in fairness automatically offered a refund and we order a new one but the machines are obviously built for nothing and are rubbish but make decent coffee and variations of hot chocolate drinks.

Machine works well, pods are tasty but one star for customer service.
I order pods but now delivery is really slow; it takes triple the time promised, This time, after chasing and chasing, the only response is "hopefully they will arrive soon".

Raised prices 18% (!) during the COVID-19 pandemic, never restored original prices.

Depends what pods you use, the proper roast coffee ones are lovely, but the vanilla caramel one I had today was vile, frothy instant rubbish, a waste of money buy that box, there are just too many to choose from.

Had two Dolce Gusto machines and both leak water.

Also recently placed a larger than normal order for pods direct from Nescafe rather than Amazon Prime - as wanted to try some of the newer Espresso options... but 8 days after ordering, the pods were still in a Yodel depot somewhere. Why they persist in using this joke of a courier service is beyond me?! Never again, back to Bezos!

Why do my favourite products keep changing ? Now Nescafe have tinkered with what was my preferred espresso , the Ristretto Ardenza . I will no longer be paying a premium price for a mediocre coffee and return to using my stove top for a decent espresso.

I purchased one of these, so we could have the Chocoletto. I am not happy and very annoyed that strangely you can't get the Chocoletto capsules for love nor money. No real reason to have it any more.
I have a nespresso for me and my coffees but my kids don't like coffee. So the reason for the DG.

The machine I purchased works well. Unfortunately the Dolce Gusto coffee pods are dreadful. I feel as though I wasted the money as the machine is not able to use other coffee pods. I certainly won't be buying any more Dolce Gusto pods. If you want us to spend fix up your coffee choices.

I am so fed up been using ristretyo ardenza capsules for so long, they have changed the recipe and it's tasteless and bland, terrible, I will be using a different machine and brand now

Don’t come downstairs in the morning expecting to enjoy a lovely cup of coffee from this horrible malfunctioning piece of junk.

This horrible piece of junk which leaves a massive puddle of water on your sideboard, it leaves you feeling cheated and angry.

No coffee just a mess and a broken machine, guaranteed to put you in a bad mood for the rest of the day. 0/10, horrible.

Like a many number of reviewers, I've just bought the new recipe Dolce Gusto Cafe Au Lait and can say with absolute confidence, it's disgusting! Why change the recipe and make it worse. Did you not test and trial this first? We love our coffee machine but with this change, we won't be rushing out to buy more, particularly as you appear to be downgrading the rest of your coffee range. Financially, a brand disaster awaits unless you revert back!

What is the actual point of this machine?

I have a proper batista machine but have been unwell, so needed something less faffy, as my energy levels were low - but I love a proper cup of coffee.

To my dismay, after purchasing, I realised that the pods contain instant coffee and milk powder, as opposed to real ground coffee. I opened a pod to look, after making a cup. The pod was totally empty, i.e. no coffee grinds or anything. So, what is the point of the whole concept i.e. the machine and all the pods???
You could simply put the coffee in a sachet or something and tip it straight into a cup and add water. VERY disappointed!

In December, me and my collegues, we made the best investment for our office by purchasing the Dolce Gusto Piccolo XS model, and it has truly exceeded all expectations! This sleek and compact coffee machine has become the heart of our workplace 😀
I like that it offers various coffee options, from rich espressos to creamy cappuccinos, so there is something for each taste. I can say that this little pal has changed our mornings in the office, making them a pleasant start to a working day.

I have just tried new version of Americano pod. What the f***....it is truly vile. The old version was mellow and not bitter. This smells and tastes like boiled up old cigarette ends muddy and murky and generally foul. Why oh why
..were you sweeping the factory floor?

I bought piccolo xs model in December, it’s end of January, and machine is broken already. What a waste of money…

3 packs of 16 count each bought from Amazon on 12/22/2023, order # 114-2723620-5018630. These Dolce Gusto pods have a bad background taste, like a reheated old beef patty. Very different taste from the Dolce Gusto I used to drink when I was in Panama. It's like it was made with old and overdue powdered milk.

I’ve bought a delonghi machine for nestle dolcegusto pods that has worked badly from the start. I tried to contact Dolcegusto about it, but their app is terrible. You can’t press the button saying you accept conditions without opening a new screen, and once it opens, it can’t be closed. Ridiculous way to prevent costumer complaints!