Dog & Field Reviews 

2,452
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 374 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and high quality of the robust, well-made products that perfectly suit their daily dog training activities. Many people consistently appreciate the extremely helpful customer service team, the reliable communication, and the wonderfully simple online ordering process provided by the retailer. Some reviewers were not happy with occasional delivery problems, specifically mentioning crushed shipping boxes or missing items upon arrival. A few buyers also experienced minor challenges regarding product sizing when purchasing clothing items online, though returns and exchanges were handled efficiently.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items like leads, dummies, and dog... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising exceptionally fast dispatch... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with well-made and durable... See more

Service

Consumers find service to be exceptionally positive, frequently praising the fast delivery times, good... See more

Order

Customers consistently note positive experiences with order processes, highlighting the website as clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another great experience with Dog & Field. I’ve recently bought the Trainer belt, Advanced Training Kit and as always, the quality of the products is excellent. Everything is really well made and fe... See more

Company replied

Rated 5 out of 5 stars

Ordered some dummy launcher blanks form Dog & Field when these arrived in the envelope the boxes were crunched so I had 200 loose blanks in an envelope !. After emailing D&F the photos I got a lovel... See more

Company replied

Rated 5 out of 5 stars

The slip lead is perfect - light, strong, flexible and just the right length for my biggish dog. The long training lead is similarly good quality and should be a great help. Nice website, fast deliv... See more

Company replied

Rated 5 out of 5 stars

Website was clear and well descriptive of products, easier ordering process and check out. Order was picked and dispatched promptly and arrived a mere few days after order confirmed. I ordered on a Sa... See more

Company replied



Company details

  1. Pet Store
  2. also in
  3. Animal Feed Store
  4. Pet Supply Store

Written by the company

Manufacturer and Supplier of Specialist Gundog Training Equipment and Working Dog Food. Providing Quality and Expertise at Competitive Prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,452)

373 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I think it’s either a great shame or a…

I think it’s either a great shame or a huge con when a company sells a product on a well known auction site for less than when customers want to try and do the right thing and buy direct from the company.

7 July 2026
Dog & Field logo

Reply from Dog & Field

I regret to hear that you are dissatisfied, but do understand the issue you have raised. However, as previously explained by a colleague, Ebay has its own terms and conditions, including its free postage policy, which is outside of our control and not something we have any influence over.
The price of the product is the same whether purchased through Ebay or directly through our website. Orders placed through our website are subject to a shipping charge, as is standard practice for many online retailers.
Rebecca

Rated 5 out of 5 stars

Simple process

Simple process, great products and service

3 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive feedback with us.
Rebecca

Rated 5 out of 5 stars

Products packaged well and delivered on…

Products packaged well and delivered on time. The Firehose dummy material is inspired - virtually indestructible, cleans easily, light great in water, the only issue I have found is with the throwing rope which is made of a silky man made fibre which can snag and cause pulled 'loops' in the rope which then have to be cut off or burned out thereby weakening the throwing rope. I have purchased lots of throwing dummies but never before encountered this silky rope - much prefer the more robust throwing material used by most manufacturers I have purchased from.

2 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for your 5 star review with us, it is most appreciated. Thank you also for your feedback regarding the material of the throwing rope, I shall pass this onto our design team.
Rebecca

Rated 5 out of 5 stars

The website was laid out for ease of…

The website was laid out for ease of use. And the items that were bought were dispatched very quickly. Definitely will use the site again.

1 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to leave us a 5 star review, it is most appreciated.
Rebecca

Rated 5 out of 5 stars

Quick delivery

Good quality dry dog food. Easy to order online and excellent communication.

30 June 2026
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to leave us a 5 star review.
Rebecca

Rated 5 out of 5 stars

Amazing customer service and amazing…

Amazing customer service and amazing products!
Delivery was amazing i needed it later as was on holiday and they accommodated!

11 June 2026
Dog & Field logo

Reply from Dog & Field

I sincerely thank you for your valuable feedback. Your satisfaction is our priority, and I am delighted to know that our customer service was able to meet your expectations.
Rebecca

Rated 5 out of 5 stars

Brilliant great quality

Brilliant great quality, love it and just what needed start our puppy off

2 June 2026
Dog & Field logo

Reply from Dog & Field

Thank you for your sharing your positive experience with us.
Rebecca

Rated 5 out of 5 stars

Very helpful staff member

Very helpful staff member. Mine was a small order but it made no difference. I was treated very corteously.

12 June 2026
Dog & Field logo

Reply from Dog & Field

We sincerely thank you for your valuable feedback. Your satisfaction is our priority, and we are delighted to know that our customer service was able to meet your expectations.
Rebecca

Rated 3 out of 5 stars

Sadly 3stars for p+p prices.

This was a great training hoodie but sadly too small. However the 3stars is for the P+P. £6:95 for delivery and now about the same to return so £14 and nothing to show for it. It does mean I will never buy anything else clothing wise from this company. I feel in this online world, returns should be free like so many of this companies competitors. However if you’re sure about your size then the product would be a really good buy.

12 June 2026
Unprompted review
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to leave a review following your experience with us. We are sorry to hear of your dissatisfaction regarding the cost incurred in returning the hoodie. Unfortunately, our returns policy requires customers to cover the cost of return postage, and this is outlined in the terms and conditions we provide.

Rated 5 out of 5 stars

Hoodie

Lovely quality product does size on the small side so had to size up but very pleased overall

12 June 2026
Dog & Field logo

Reply from Dog & Field

Your 5 star review is important to us, thank you for sharing your feedback.
Rebecca

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look