dodoskin.com Reviews 

I recently purchased from DodoSkin, and I couldn’t be happier with my experience! From the moment I placed my order, I was impressed by how fast the shipping was. My items arrived quickly and were packed with great care, ensuring everything was in perfect condition.

The customer service was exceptional. They were responsive and genuinely helpful throughout the entire process, answering all my questions and providing support when needed. This made the shopping experience truly enjoyable.

DodoSkin offers a fantastic range of products, and I’m thrilled with my selections. The prices are excellent, too!

Overall, I highly recommend DodoSkin to anyone looking for authentic Korean makeup and skincare products. I will definitely be shopping here again!

I am very happy with my first experience with DODOSKIN. First of all, they use Shopify, so that should give people confidence that they are not a scam site. Also, because of that, you have the opportunity to contact them via the Shop app. I reached out to them a couple of times about order status, and they were very responsive and friendly. The products and prices are EXCELLENT.

Great customer service
My order came very quickly. I had some issues with my invoice that needed some additional info for customs in my country, but the Dodo customer service was very helpful and everything went smoothly. I recommend

To be honest when I reached out to cancel an order I had made, I did not see the possibility of it happening, but to my greatest surprise they made it happen and the customer service is top notch, I will definitely be buying again. Thnx

Responded quickly and is very nice! I bought their products on the app: Shop. And everything went smoothly and quickly. They also gave me a discount for my next purchase, they also had the cheapest of a specific item I was looking for.

The customer service is good. My order was packed with the wrong product. Once they received my feedback, they replied immediately and offered solutions like refund or reshipment. This is my first experience with dodoskin. If everything goes well, I will buy from here again.

Respond really quickly and provide full information upon my needs. Additionally, giving different option for me as well changing the shipping address because it might not be possible to arrive before I go to college.

Excellent customer service, pleasant attitude, clear communication, they resolve issues effectively.

Great products.

Highly recommend.

Great customer service ! I did face a bit issues at first but they did try their best to resolve it for me and I am absolutely happy with their service !

They help me with the purchase age r booster medicube ....so fast and efficient... also I ask for any suggestions about serum, creams, for mature people...they reply quickly
So happy with this company thanks Dodoskin

At first I was a bit hesitant, but have now placed an order twice and without any problems I have received the right products in Germany fairly quickly. And yes, I have received a back payment from FedEx for the import, but have now discovered that if the value of the package remains below €150.00
,you do not pay import dutie

I am editing my review because they reached out to me and said they will refund me for the damaged product and apologized for all incoviniences

They dont reply for complaint emails, thats unceptabble. Spent a lot of many there, device stopped working and for months they dont reply

EDIT AFTER DODO'S RESPOND ON TRUSTPILOT: My opinion is about doesnt working device and no reply from you about complaint for weeks THOUGH.

Don't buy there! At the beginning of March, I placed an order for the latest Korean facial massager. it arrived after a long time and as it turned out, I had to pay almost $100 in customs duties, which was not mentioned, and for which I did not receive a refund. After less than 2 months, the device stopped working. I described the matter, but they didnt respond by e-mail or on the website chat for over a week. interesting, because when I wanted to cancel the order for the first time on the same day due to a lower price elsewhere, they responded immediately that they shipped yet. terrible customer service. I would like to get my money back and not have anything to do with the store. I do not recommend!

I read somewhere about dodoskin yesterday and was quiet impressed with the product range. When I read the terms and conditions it's not a customer friendly policies paying custom and if issues with delivery partner occurs they won't refund back the amount. Even when customers are still going ahead taking the risk of paying custom fees and everything still the reviews are very shocking with the experience. Everyone is eligible for refund if issues are caused by your courier partner. It's not worth even after so many hardships customers are not happy ! You lost me as a customer even before the purchase was made.

Updating Review: Dodoskin reached out after this review and refunded the sales tax that was owed to me. However, I still believe my experience shopping here was very frustrating. I had to follow-up multiple times through the customer support email and the final email, they decided to leave me hanging... until I wrote this review. What's even more upsetting is that if they would have just issued a store credit for the sales tax (which is what I asked for initially), then it would have been a great way for Dodoskin to retain me as a customer. On top of that, for all this inconvenience, a great customer service team would not only acknowledge their mistake but try to find a way to gain the consumer's business back by either offering a discount for the current purchase or for future purchases. There was no form of retention or way to build consumer trust & loyalty, which is truly unfortunate as I was ready to purchase more items from them. Instead they just provided the sales tax refund and asked me to delete this review.

Incident/Previous Review: I ordered two items from here and the original shipping address was incorrect. I emailed them to correct the shipping address, which they did, but the new shipping address is to a state that does not collect on ecommerce sales tax when there is no physical store. I asked for a credit or refund and the business refused to refund the sales tax and now I have to dispute this through my credit card. Ironically the customer service team wrote, "Ensuring our customers are happy and satisfied is our top priority". I guess a few dollars is more important than keeping a customer.

I must admit that I was initially apprehensive about ordering from DodoSkin due to some negative reviews I read on Trustpilot. However, I can confidently say that those concerns were unfounded. While it's true that their communication isn't the most prompt, they do reply, and I found them to be a reliable company overall.

I placed my order on May 5th, and my products arrived in my country in a timely manner. There was a minor issue at customs, but this was due to the inefficiency of the customs brokers in my country who failed to send all the necessary documents on time, not DodoSkin's fault.

I am very happy with my purchase and would recommend DodoSkin to others. Don't let the negative reviews deter you—I had a positive experience, and I believe you will too.

I was about to order from them they mention in their website that order about 40$ have free shipping but when I was checking out they charges me shipping fees so I commented on their instagram post to seek help they report my comment to instagram imagine!!! I was about to order me and my sister for around 200$ thank god I didn’t !

If i can give a negative rating I would. Do not order on this site. I placed an order for a Hera cushion foundation and they immediately charged my credit card which was fine. But then after 10 days I decided to track my order and they said they never have any record of me or my order! When I told them to just give me back my money, no response! So I had to call my credit card company and then they had to cancel my card and send me a new one. It was a whole new ordeal. So if you are thinking of ordering here, just don’t! It will save you so much stress and inconvenience. It also doesn’t help that they don’t have a live person you can talk to.

I’ve waited for almost 2 months to receive the order and also reclaim the shipment because there was no trace about it and the company didn’t help me to find the package. Then I discovered that I had to pay almost 25€ of douane taxes about there was no mention when I was making the order. I know that other sites don’t charge for them. This is the first and the last time I order from this site