Dockx Rental Reviews 9,079

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, making the service experience pleasant and efficient. People frequently highlight the excellent quality of the service provided, noting its speed, reliability, and ease of use, from clear explanations to smooth pick-up and drop-off processes. The vehicles are generally described as being in good condition and meeting expectations. However, some customers also noted occasional issues, such as delays in car availability due to previous users, or specific vehicle problems like misaligned wipers affecting visibility. A few reviewers also mentioned difficulties with the app, particularly with photo uploads, which sometimes hindered the car activation process.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the friendly, polite, and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Product

Clients share ambiguous opinions on the product. While many reviewers found the cars to be in very good... See more

Quality

Consumers find the quality of vehicles to be positive. Many reviewers noted that cars were in very good... See more

User experience

Customers generally report positive experiences with the user experience, finding the rental process smooth,... See more

Based on these reviews

Rated 5 out of 5 stars

When we picked the car, both staff were extremely helpful in explaining and demonstrating how to operate the car, reminding us it is diesel, as well as the process to return the car. The car drives ex... See more

Rated 5 out of 5 stars

Very clear and easy process Patient and friendly personeel Complete indicators of damage prior to use: in word and document Clean and reliable vans Easy drop off system Thank for making it easy... See more

Rated 5 out of 5 stars

The young man who helped me was very kind, helpful, and attentive. The best thing they did for me was the speed of the service and the efficiency of the process, both for pickup and delivery. I was co... See more

Rated 5 out of 5 stars

Second time renting a moving van at Dockx Sint-Niklaas. I am content with the service. Friendly people, honest service. A decent price for a fine moving van. Thanks!

Rated 5 out of 5 stars

The app is great. It controls everything. Of problem is that you cannot install it on Canadian cellphone. It says that the app is not available in your area!!! We forced to get an old cellphone and u... See more

Rated 5 out of 5 stars

Nice to work with them. Easy and efficient both in pickup and delivery. I will definitely continue to use their services when I need them.

Rated 5 out of 5 stars

Friendly staff, quickness in everything ,clean, large cars, everything you want, 2 times I turned to this team and every time I was just satisfied,

Rated 5 out of 5 stars

We asked for a vehicle in very short notice and the service was super swift. This is my fifth or sixth time renting van from Herent, and all were really good!

Rated 5 out of 5 stars

Everything was very well organized. Thanks to everyone in Gent Dockx, highly recommended

Rated 5 out of 5 stars

Friendly people at the desk, fast processing for the documents and the contract. Really good prices and well maintained cars.

Rated 5 out of 5 stars

Rental went very well. Friendly and efficient service. Van was perfect for what we needed!

Rated 5 out of 5 stars

Service and the email communications regarding the questions I had for aanhangwagen, it was really great. Very kind and helpful personeel, the best team!

Rated 5 out of 5 stars

Perfect, easy to unlock the van and very convenient. Vehicle in good condition. Thank you

Rated 5 out of 5 stars

Very professional polite staff. Moving van functioned well. The whole rental experience went very smoothly.

Rated 1 out of 5 stars

I would give negative stars if I could. We rented an Easybox from Dockx gent and unfortunately caused a small orange paint scuff. We didn’t notice the damage when returning the van. The next... See more

Rated 5 out of 5 stars

Helpful and efficient service, annoying that the Mercedes van didn't have anywhere to attach a phone holder (to use a phone as a satnav).

Rated 2 out of 5 stars

I have booked online for an automatic car, and I have even called 2 weeks prior to make sure that the car would be an automatic one. But during the day, there is no automatic car. What is the point of... See more

Rated 1 out of 5 stars

The App repeatedly and incessantly failed miserably to progress during the uploading of pictures concerning the state of the car. This led to us not being able to activate the car, while it being unlo... See more

Rated 3 out of 5 stars

Car was okay but there was a delay on picking it up since the previous user delayed 20minutes. The office couldn't give me another vehicle cause "they weren't fitted to be used by the app".

Rated 4 out of 5 stars

It was good experience. Unfortunately I had issue with wipers (blade was not aligned and makes loud noise )was not cleaning the rain water and there were visibility issues during rain. Apart from th... See more

Rated 4 out of 5 stars

For someone who does not know anything concerning transport vehicles, Dockx staff, over the telephone on a Sunday made it easy in a pleasant manner.. they are knowledgable and competent… I recommend

Rated 4 out of 5 stars

Everything went fine except for one small complain. When I got the van they didnt have available a trolley for rent. They should have available at least the same amount of trolleys for rent as they ha... See more

Rated 4 out of 5 stars

Goed services en betrouwbaar. All is smooth gegaan. Only the cooler box was missing maar voor de rest was tops.

Rated 4 out of 5 stars

Fairly simple to do…. remember to keep entry code handy to access the vehicle

Rated 5 out of 5 stars

Excellent customer service, clear and transparent rules. Modern and efficient equipment. Everything was perfect and at a very competitive price.

Rated 5 out of 5 stars

Very good service and helpful, friendly. People at service

Rated 5 out of 5 stars

Contact was easy and quick with confirmation and reservation. Meets our expectation for the car

Rated 4 out of 5 stars

Everything went well. The car was in very good condition. Easy to find and use. I recommend...


Company details

  1. Car Rental Agency
  2. Truck Rental Agency

Written by the company

Dockx Rental - verhuur van bestelwagens, verhuiswagens, personenwagens, minibussen, vrachtwagens, aanhangwagens, ladderliften, motoren, oldtimers, sportwagens en verhuistools. Dockx Rental - location de camionnettes, camions de déménagement, voitures, minibus, camions, remorques, monte-charges, motos, voitures anciennes, voitures de sport et outils de déménagement. Dockx Rental - van, moving van, car, minibus, truck, trailer, motorcycle, ladder lift, classic car, sport car and moving tools rental.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good service but enough trolleys

Everything went fine except for one small complain. When I got the van they didnt have available a trolley for rent. They should have available at least the same amount of trolleys for rent as they have vans. Most people use the vans to transfer heavy things so it would be best if the trolleys were enough for everyone.

28 February 2026

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