Hire and fire culture (in my own personal opinion)
I joined a role with Doccla, in London, quite recently. I was told that it was a straightforward patient enrolment position, a telephone based job which would potentially be temp to perm, depending on performance. The reality differed from this. In retrospect, the initial two day team building and training period could be seen to function as a semi assessment, in my opinion. The role was more complex than expected, involving a phone script that I had to adapt, and get used to very quickly, multiple technical systems, nearly thirty online training modules, and elements of patient support that I had not anticipated. Communication felt inconsistent during my time there. Working arrangements, such as home working, changed more than once within a short period, and feedback was mixed. I was told after six days that my performance was "brilliant" and "amazing", with the comment that this could change over time, and I was then dismissed the following day. As a new starter, I was still learning systems and processes after a week. I had a good 'buddy' and wrote comprehensive notes for myself. Things seemed to be coming together. I was set to be really good if given a few more days. On one occasion, I followed guidance to ask for help with a process issue, and shortly afterwards my role was ended. I understand that businesses have their own requirements and standards; however, from my perspective, the timeframe to learn the role felt very limited. I also observed that another new starter was let go within a short period as well, although I cannot comment on the circumstances of others. Overall, my experience was of limited clarity around expectations and a fast-paced assessment process. Overall, based on my personal experience, I would not recommend taking this role. If you have another role that you are trying to choose between, I would recommend picking the other. I personally think that you might feel more secure in the other one.