Divorce-Online Reviews 

5,011
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being extremely helpful, knowledgeable, and polite throughout the entire administrative process. Consumers note that questions are answered promptly via phone and email, which significantly reduces the stress of handling legal paperwork. Reviewers highlight the efficient online portals and clear guidance that make everything straightforward from start to finish. Some reviewers were not happy with the communication, mentioning that replies felt slow, difficult to obtain, or unhelpful at times. A few customers also reported feeling unsupported when interacting with certain staff members or experiencing unexpected internal delays.

What people talk about most

Service

Customers had positive experiences with service, describing it as straightforward, efficient, and stress-free... See more

Staff

Clients share positive opinions on staff, frequently highlighting their kind, helpful, and professional... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff provide clear, reliable, and... See more

User experience

People report positive experiences with user experience, highlighting an overall simple and stress-free... See more

Response time

Users describe positive interactions with response time, highlighting prompt and informative answers to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely helpful staff. Answered all my questions without any drama or any greed like some high street solicitors’ shops that I came across. Very honest and helpful people whose help I received to ge... See more

Company replied

Rated 5 out of 5 stars

They are a great company. They dealt with my financial consent order and my decree absolute came through today. They were always there at the end of the phone if I had a question or needed an update.... See more

Company replied

Rated 5 out of 5 stars

You are assigned an account manager, who will always be the one who answers emails and will be the one to talk to you when you book a phone meeting. That consistency really helps, when you're navigati... See more

Company replied

Rated 5 out of 5 stars

It’s important to give reviews not only when things goes wrong, but also when they’re go right. I had a great experience with full support during a process that can be unpleasant, received quick reply... See more

Company replied


Company details

  1. Divorce Service
  2. Legal Services
  3. Paralegal Services Provider

About Divorce-Online

Written by the company

About Divorce-Online

Divorce-Online is the UK’s original online divorce service, founded in 1999 and operated by Online Legal Services Limited. For over 25 years, we have helped more than 200,000 people across England and Wales obtain a quick, affordable divorce without paying traditional solicitor hourly rates.

Low-cost divorce. Fixed fees. No surprises.
Clear upfront pricing with no hourly charges, no hidden extras, and no unexpected bills.

Low-Cost Divorce With Price Certainty

Divorce-Online specialises in fixed-fee online divorce services designed for straightforward, uncontested cases. Our model keeps costs low, so clients can access a cheap divorce in the UK — done properly and professionally.

  • Transparent fixed-fee pricing
  • No hourly solicitor billing
  • No hidden costs or unexpected add-ons
  • Secure online case management

A Faster, Simpler Online Process

Our secure digital systems help clients manage their case online, making the process efficient and easy to follow. While court timelines are outside anyone’s control, we ensure applications are prepared accurately and submitted promptly to avoid unnecessary delays.

We help with:
  • Uncontested divorce applications
  • Financial consent orders
  • Clean break orders
  • Prenuptial agreements
  • Separation agreements

Established. Trusted. Specialist.

Since launching in 1999, Divorce-Online has become one of the UK’s longest-running and most recognised online divorce brands. We combine specialist experience, transparent pricing and dedicated support to help clients move forward with confidence.

If you’re looking for a quick, low-cost divorce handled professionally, Divorce-Online provides a proven and trusted solution.

Divorce-Online

Written by the company

Our Customer Service Promise
At Divorce-Online, we pride ourselves on offering low transparent pricing with fixed costs and no hidden surprises. Our customers benefit from 24/7 support, as well as personalised guidance from our expert and friendly team. With realistic timescales, convenient 24/7 case tracking, and the backing of an SRA-regulated solicitors practice, we ensure the highest legal standards and a smooth, stress-free experience. Discover why thousands of clients trust Divorce-Online to simplify their divorce journey.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,011)

297 reviews in the last 12 months

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Rated 5 out of 5 stars

So glad i went to Divorce-OnlineFrom the first phone call with…

From the first phone call with Divorce-Online, I have been extremely happy with the support and guidance received. Nothing was overwhelming, and when I wasn't sure about how to fill in a form on-line, the support personnel were kind and patient, giving me all the help I needed. I am so glad I did it through them.

29 January 2026
Divorce-Online logo

Reply from Divorce-Online

Janet, hank you for your kind feedback.
We’re really pleased to hear that you felt supported from the very first call and that everything was explained clearly without feeling overwhelming. It’s great to know our team could help you through the forms with patience and care.
Thank you for choosing Divorce-Online, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Really simple and straightforward

Really simple and straightforward, easy to get in contact with if needed. Made the whole process a lot easier. Great service and would recommend if you’re looking for a simple solution.

26 January 2026
Divorce-Online logo

Reply from Divorce-Online

Craig, thank you for your review.
We’re glad to hear you found the process simple and straightforward and that our team was easy to contact when needed. It’s great to know we could make things a bit easier for you.
Thank you for the recommendation and for choosing Divorce-Online.

Rated 5 out of 5 stars

Made the whole process easy and less…

Made the whole process easy and less stressful

30 January 2026
Unprompted review
Divorce-Online logo

Reply from Divorce-Online

Caroline, thank you for your review.
We’re really pleased to hear we could make the process easier and help reduce some of the stress.
Thank you for choosing Divorce-Online.

Rated 5 out of 5 stars

Excellent service

Excellent service, questions answered promptly and courteously. The simple way to get divorced without the expense.

30 January 2026
Unprompted review
Divorce-Online logo

Reply from Divorce-Online

Paul, thank you for your review. We’re really pleased to hear we could make the process easier and help reduce some of the stress. Thank you for choosing Divorce-Online.

Rated 5 out of 5 stars

Smooth & Seamless

Smooth, reliable, upfront and communicative. Made the whole process as painless as possible and each step and all of the information was clear and explained.

30 January 2026
Unprompted review
Divorce-Online logo

Reply from Divorce-Online

Kate, thank you for your review.
We’re really pleased to hear you found the process smooth, clear, and well explained throughout. Making everything as straightforward and painless as possible is exactly what we aim for.
Thank you for choosing Divorce-Online.

Rated 5 out of 5 stars

The whole process was so easy

The whole process was so easy, my case manager Nikki Matthews handled literally everything for me, would 100% recommend

28 January 2026
Unprompted review
Divorce-Online logo

Reply from Divorce-Online

Andrew, thank you so much for taking the time to leave this review — it really means a lot to us.

We’re delighted to hear that you found the process so easy and that Nikki Matthews was able to handle everything for you. She’ll be thrilled to read your kind words.

Thank you for your recommendation, and we wish you all the very best for the future.

Rated 5 out of 5 stars

Superb service from Divorce-Online

Superb service from Divorce-Online! Great communication at all stages of the process and the few queries I had were dealt with promptly and efficiently! They made it so easy and the portal is easy to navigate! Timeline was pretty much as they said and customer service from Stuart was excellent!

28 January 2026
Unprompted review
Divorce-Online logo

Reply from Divorce-Online

Mark, thank you for your superb review and for choosing Divorce-Online. We’re really pleased to hear that you found the process easy, the portal simple to navigate, and that communication was clear at every stage.

It’s great to know that your divorce timeline matched what we explained from the outset and that any queries were handled promptly and efficiently. We’ll be sure to pass your kind feedback on to Stuart, who will be delighted to hear it.

Thank you again for recommending our online divorce service. We wish you all the best for the future.

Rated 5 out of 5 stars

Olivia helped me massively and answered…

Olivia helped me massively and answered all my questions quickly and efficiently

28 January 2026
Unprompted review
Divorce-Online logo

Reply from Divorce-Online

Chris, Thank you for your lovely feedback.

We’re really glad to hear that Olivia was such a big help and that she answered your questions quickly and efficiently. Knowing you felt supported throughout the process is exactly what we aim for.

Thanks again for choosing Divorce-Online, and we wish you all the best for the future.

Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish. So efficient and kept me informed every step of the way in what was quite a stressful time.

28 January 2026
Divorce-Online logo

Reply from Divorce-Online

Rob, we’re really pleased to hear that you found the service efficient and that you felt kept informed at every step. We know how stressful this process can be, so it’s great to know we were able to make things feel a little easier for you.

Thank you for choosing Divorce-Online, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Excellent service from Stuart May

Excellent service from Stuart May. Received my divorce quickly and with no fuss. Am extremely grateful.

22 January 2026
Divorce-Online logo

Reply from Divorce-Online

Elizabeth, we’re so pleased to hear that you received such excellent service from Stuart May and that everything was handled quickly and with no fuss. We’ll be sure to pass on your kind words to him — he’ll really appreciate it.

Thank you for choosing Divorce-Online, and we wish you all the very best for the future.

Rated 5 out of 5 stars

Smooth

Every step of the process for me was very easy indeed. It was as straight forward as they said it would be.
I have no hesitation in recommending all at divorce online was truly a great service

26 January 2026
Divorce-Online logo

Reply from Divorce-Online

Robert, thank you so much for your kind feedback.

We’re really pleased to hear that everything felt easy and as straightforward as we said it would be. Knowing the process matched your expectations means a lot to us.

Thank you for recommending Divorce-Online — we truly appreciate it and wish you all the very best moving forward.

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the process from the support team at Divorce Online.
The documentation and process was clearly explained and straight forward

26 January 2026
Divorce-Online logo

Reply from Divorce-Online

Adam, Thank you for your kind review.

We’re really pleased to hear that communication from our support team was clear throughout and that the documentation and process were explained in a straightforward way. Making things simple and easy to follow is exactly what we aim for.

Thank you for choosing Divorce Online, and we wish you all the very best going forward.

Rated 5 out of 5 stars

Plan sailing no hassle they took care…

Plan sailing no hassle they took care of everything highly recommended

26 January 2026
Divorce-Online logo

Reply from Divorce-Online

Charmayne, thank you for your great feedback.

We’re really pleased to hear that everything went smoothly and that the process felt hassle-free from start to finish. Taking care of everything for you is exactly what we aim to do.

Thank you for the recommendation and for choosing Divorce-Online — we wish you all the very best for the future.

Rated 5 out of 5 stars

Divorce review

Quite a straight foeward divorce. Stuat may the case manager kept me informed of each stage of the divorce.

23 January 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for taking the time to share your experience. We're pleased to hear your divorce process was straightforward and that Stuart, your case manager, kept you well-informed at each stage. Clear communication is something we take pride in, and it's great to know you felt supported throughout. Wishing you all the best moving forward.

Rated 5 out of 5 stars

very professional service

very professional service, clear comms - all good!

20 January 2026
Divorce-Online logo

Reply from Divorce-Online

Jon, thank you for your kind words. We're delighted to hear you found our service professional and our communication clear. It's always our aim to make the process as smooth and straightforward as possible. We truly appreciate your feedback.

Rated 5 out of 5 stars

Divorce Online was great!

The process of Divorce itself can be a very long process, dependent on the Consent order, and waiting for the pension summary, which can take 6 months. Coupled with it being stressful for the person involved. But Divorce online has been amazing, easy to use, and someone is on hand to answer questions when needed. We had a few issues with courts etc, but they helped us through it all. Special mention goes to Solicitor Laura Carr, who was always great in her support, answering my naive questions with professionalism and humanity.

23 January 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you so much for your kind and thoughtful review. We completely understand how emotionally taxing and drawn-out the divorce process can feel. It's wonderful to hear that Laura Carr was able to make a positive difference during such a difficult time. We’ll be sure to pass on your lovely feedback to her—she’ll be touched by your words. Thank you again for trusting us to help you through this journey.

Rated 5 out of 5 stars

Communication was excellent exactly on…

Communication was excellent exactly on the time scales provided.

19 January 2026
Divorce-Online logo

Reply from Divorce-Online

Jo, thank you for your feedback. We're so pleased to hear that our communication met your expectations and stayed in line with the timeframes provided. Clear and timely updates are a key part of the service we try to deliver, so it’s great to know this made a positive difference. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

To be honest I didn't have to lift a…

To be honest I didn't have to lift a finger. I was kept up to date through out the process.

23 January 2026
Divorce-Online logo

Reply from Divorce-Online

Julie, thank you for your lovely feedback. We're so glad to hear the process felt effortless for you and that you were kept well-informed throughout. Making things as smooth and stress-free as possible is exactly what we aim for. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Easy great service

23 January 2026
Divorce-Online logo

Reply from Divorce-Online

Luke, thank you for your kind words! We're so pleased to hear you found the service easy and effective. It means a lot to know we helped make the process straightforward for you.

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