Direct Line Reviews 31,517

Been a customer with DL for my landlords insurance for over 20 years. Never once made a claim, not Once! Today, after escalating to their Managers, I took my business elsewhere, and will remove any other policies i have as they expire.
This years insurance premium has jumped by over 35% and practically voided any flood insurance! Quoting crime levels in the postcode. It's Inverness and practically zero crime around the area. Not only have they been very disrespectful in their judgement, the company are extremely patronising with their policies. It would appear that while in the insurance game, they dont take any risks... But given I hadn't claimed at any point in a 20 year policy, they still continued to suggest I'm all of a sudden a massive risk!?
I'm in Edinburgh, in a house more twice the value of the Inverness property, paying 1/6 of the premium.
While their staff have always been polite, they can't do more than "computer says no".
There are no prizes for being a longterm customer with DL. Tenants wonder why their rents go up all the time, it is due to these robbing companies, that without warning, yank up their prices thinking it's their right to have a massive bite of the pie. One loyal customer less, all over £200. You've had thousands off me over the years, still treated just like another number.
Account closed. A new cheaper premium with another, well revised company sorted. Shop around folks, DL are out to fleece you

Simple to understand and the best quote for my requirements

My insurance renewal increased £700 from the previous year with no change in circumstance except for having a 3 year old car rather than 2.

I shopped around and saved over £1100. Do not just accept their renewal quote shop around.

The policy satisfied all of my requirements at a competitive price. The purchasing process was very user friendly

I requested Landlord Rent Non-Payment for 6 properties and was rejected due to 'FLOOD RISK'
All the properties are on high ground, Edinburgh would be flooded before it could reach my properties.
I suspect that because I did not tick other insurances, it eìwas rejected
COWBOYS, STAY WAY

Helpful person to discuss requirements on phone.
Not impressed with rise in cost from previous year despite no claims.

good website, Fair price

really helpful through my claim from start to finish

didn't like that there is no contact number if you have a problem that the bot couldn't answer. When I did get put through to speak to a person on the phone my problem was sorted out to my satisfaction.

What should have been an easy job was a much longer one as there was a message repeated before the payment page apologising as the website had a problem and to try later. This happened 3 days running until I was finally able to connect with an advisor. He was very helpful but again I had to give all the info again before being able to pay.

Had an excellent dealings with Direct Line, they kept their promise and settled adequately.

It's good to speak to members of your team.

I rang several times over a period of 2/3 weeks whilst looking into House Insurance for current year. The staff never pushed me into accepting the renewal. They were always helpful, friendly and if they said they were sending info, it arrived. I thought in the end it was a good price and renewed the policy with Direct Line

Been with Direct Line for a few years now. No hassle very good customer service.

Ease of use ,competitive price.
Good service .
Friendly staff when I needed to double check something.

Appalling approach to home insurance coverage. Now going to the ombudsman as after an escape of water we are being offered half of what is required to reinstate a working bathroom. I thought direct line were decent insurers. I was wrong. Avoid.

Very competitive price compared to other well known companies

Competitive price with a leading company. Very happy with my new price.
Would definitely reccomend.