We’ve used the service many times, we find it to be our finest choice when travelling to England. We board in holland in the evening and after a normal night’s sleep we leave the boat feeling fresh an... See more
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After direct contact between me and Direct Ferries the issue was well resolved. Thank you for the service. A happy customer. Very annoying that you cannot add more than one vehicle (bike) to... See more
Company replied
Amazing customer service, rarely have I come across a company who goes the extra mile for the customer. We had an issue regarding our passports and weren't able to board the ferry. They were able to n... See more
I ordered tickets online but I didn't receive them on time, Then I bought tickets at the ferry desk and so I paid twice for the same tickets. After a complaint at Direct Ferries they returned my m... See more
Company replied
Company details
Written by the company
Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app. Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs. Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken. We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.nl
4.2
Great
11K reviews
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I couldn’t make my departure at Rødby
I couldn’t make my departure at Rødby, and wanted to change my departure time. Very hard to get anyone to respond, and when that happened, Direct Ferries charged 97 euro’s. If I had booked directly with Scanlines, I could just show up and sail without any extra charges if there’s space available on the ferry. NEVER USE DIRECT FERRIES but buy directly with the boat company.
15 August 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave your review.
Please be informed that the amendment prices are determined by the ferry company and are not set by us. The quote you received is the same as the one we have obtained from the ferry operator.
We apologize for any frustration this may cause regarding the pricing, but it is unfortunately beyond our control.
Thank you.
Kind regards.
Direct ferries.
Terrible costumer service.
Been trying to edit a booking for two weeks. Multiple times failed and costumer service is terrible.
My advice, find the actual ferry operator an book directly and even save on the price.
Edit to the responde: Yes we made it on board. But it took two weeks of annoyance during a holiday with you guys without a solution. Shouldn't have been that hard to make the edit.
12 August 2025
Unprompted review
Reply from Direct Ferries
Geachte klant,
Hartelijk dank dat u de tijd heeft genomen om uw beoordeling bij te werken.
Onze excuses dat we niet voor uw vertrek hebben gereageerd. De operator heeft laten weten dat ze ons verzoek hebben geaccepteerd en dat u zonder problemen aan boord kon gaan. Onze excuses dat we niet voor uw vertrek hebben gereageerd.
We zijn blij dat u zonder problemen aan boord kon gaan. We bieden nogmaals onze excuses aan voor het ongemak dat is ontstaan door onze late reactie.
Met vriendelijke groet,
Direct Ferries.
Scamming to make money, vague responses
Despite of searching for a journey from Harwich to Hook van Holland, one of the popped op results apparently was the other way around.
All day (over 24 hours in advance) we've sent several messages in order to amend the booking - which wasn't possible online. Every single time, we got a vague answer with no indication of the price we had to pay extra instead of booking new tickets additional to the tickets we didn't need.
This organisation is a scam, just book with Stena Line itself
Also: if you think it's cheaper than booking directly at Stena or other sites: be aware of the booking fee only visible at payment. There's no gain at all.
10 August 2025
Reply from Direct Ferries
Geachte klant,
Hartelijk dank dat u de tijd heeft genomen om uw feedback te delen. Wij stellen uw input zeer op prijs, omdat deze ons helpt om verbeterpunten te identificeren.
Het spijt ons zeer te horen dat uw ervaring niet aan uw verwachtingen en die van ons voldeed. Wij streven er altijd naar om de beste klantenservice te bieden en het spijt ons zeer dat wij hierin tekort zijn geschoten.
U kunt er zeker van zijn dat uw boeking niet verloren is gegaan. Wij bieden onze excuses aan voor het ongemak dat u heeft ondervonden door de tickets verkeerd te boeken.
We hebben uw boeking kosteloos gewijzigd naar de eerst beschikbare overtocht voor de juiste havens met dezelfde hut.
Blijf contact houden met onze klantenservice om uw probleem op te lossen.
Houd er rekening mee dat u met onze service de beste route, tijd en prijs voor uw reis kunt controleren en op de hoogte kunt blijven van de nieuwste veerbootaanbiedingen. Om te kunnen blijven investeren in onze technologie en klantenservice, brengen we een kleine servicekosten in rekening bij boekingen, zodat u altijd de juiste veerboot tegen de juiste prijs voor u kunt vinden.
De boekingskosten worden berekend op basis van de totale boekingsprijs. Daarom worden ze pas in de laatste stap van het boekingsproces weergegeven, nadat u alles aan uw boeking hebt toegevoegd. We zorgen ervoor dat deze kosten duidelijk online worden weergegeven voordat u een betaling verricht.
Nogmaals onze oprechte excuses. Uw feedback zal grondig worden bekeken door onze klantenservice en we zullen deze gebruiken als leermoment om ervoor te zorgen dat we het de volgende keer beter doen.
Met vriendelijke groet,
Direct Ferries
Service en app is top en de after…
Service en app is top en de after service is geweldig. Vooral gericht ook op 1 medewerker Marl… ze is top. Dank!
8 August 2025
I didn’t receive a ticket via email as…
I didn’t receive a ticket via email as promised after I paid on the website.
6 August 2025
Reply from Direct Ferries
Hello,
Thank you for your review. I’ve resent the booking confirmation to the email address used when making the reservation. Please make sure to check your spam or junk folder, just in case it was filtered there.
I've also sent you a separate email with a copy of your confirmation that you can download and keep on your device for offline use during your trip.
Kind regards,
Direct Ferries
Terrible communication
No ‘send’ button while trying to send a helpdesk form, no confirmation, no reaction, no telephone contact possible. Terrible Communication.
5 August 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave us a review, our customer feedback is highly important to us.
If you need any support with your booking you can get in touch with us at any time by using our messenger either inside My Account or our help centre.
The decision to channel all our contacts by web rather than by phone was made so that we can provide support in more languages and better triage urgent contacts. As a result, we’re delivering better customer service than ever before with our shortest ever response times.
We can see that you have managed to contact our Customer service and your query is being handled, our agent has informed you that we have contacted the ferry company regarding your request and wating their reply.
Kind regards,
Direct Ferries
Book online = Safe Time to get on board
Rating: ★★★☆☆
We recently traveled with Direct Ferries for the first time from Puttgarden to Rødby Havn and back. Overall, the experience was decent, but there are a few points worth noting for future "first time travelers".
Outbound journey (Puttgarden → Rødby):
We purchased our ticket on-site, which resulted in about an hour of waiting before boarding, online bookings get priority. We were surprised to wait so long while others who arrived 45 min later boarded immediately. If you're planning to take this route, I recommend booking in advance to save time.
Return journey (Rødby → Puttgarden):
For the return trip, we bought our ticket online. Unfortunately, the check-in process at Rødby Havn was quite confusing. Signage was unclear, and it wasn’t obvious where to queue or how to check in. At one point, we had to reverse out of a lane, causing some frustration for the drivers behind us.
Thankfully, a kind lady over the intercom guided us through the process. If you don’t receive a QR code with your booking (as we didn’t), you can select “manual input” on the kiosk screen and enter the booking code starting with “S.” Do note that the touchscreen was very unresponsive in damp/rainy weather, which added some stress.
Check-in process: 3/5
The check-in experience could be greatly improved with better signage and a more intuitive kiosk system. There’s a lot they could learn from the toll roads in France when it comes to user-friendly automation.
Logistics and ferry service: 5/5
Once onboard, everything ran smoothly. The ferry was on time and well-organized. The logistics behind the actual ferry operation are excellent.
Overall, the journey was fine, but there is definitely room for improvement in the check-in process at Rødby Havn and visa versa.
Best regards,
Chocolatina
1 August 2025
Reply from Direct Ferries
Hello!
Thank you for sharing your review; we truly value all feedback.
We apologize for the difficulties you encountered on our website. Your feedback has been forwarded to our team for investigation, and we aim to enhance your future experience with our website to ensure it is much smoother.
Should you need any further assistance, please feel free to reach out to us.
Kind regards,
Direct Ferries
Direct Ferries shows the available options
Direct Ferries shows the available ferries from a specific port, but also the alternatives from ports nearby. Most useful to have all options in a single view.
25 July 2025
I made the payment for the booking
I paid for flexible ticket with car. But after booking there my car is not included it and they are asking £114 to add it. They are cheating. When I cancelled it they took money. The worst thing there is not human assistance available. I suggest don’t book here.
26 July 2025
Unprompted review
Reply from Direct Ferries
Hello!
Thank you for your feedback; it’s important to us.
We understand the price change during your booking was frustrating. Ticket prices set by ferry operators can change quickly based on availability. We keep an eye on live prices to notify you of any changes as soon as we can. Prices can also go down, and we aim to get you the best rate.
For changes, you can use your online account or the messaging portal. If you want a callback, just let us know.
Your booking is canceled, and a refund (minus the £8.99 booking fee) is being processed. You should see it in your account in 3-4 working days.
We apologize for the inconvenience caused by the price change. If you need anything else, feel free to ask.
I booked the wrong date and route
I booked the wrong date and route. Direct Ferries claims that only the ferry company can make changes, while the ferry company says they can't because we didn't book directly with them. I don't see the point of using Direct Ferries if they can't do anything for you except take your money. Definitely not recommended.
23 July 2025
Reply from Direct Ferries
Hello!
Thank you for your feedback.
I see that you've reached out regarding a change of route, and our team has already submitted a request to modify your booking. Please keep in mind that any changes can be processed in our system no later than 48 hours before departure. However, we are committed to assisting you further; therefore, we have contacted the ferry operator to explore the possibility of a change. The final decision now rests with the ferry operator. We kindly ask for your patience as our colleague monitors for any updates.
If you have any further questions, please feel free to reach out.
Booking process is intransparent and I…
Booking process is intransparent and I booked the wrong date. It's impossible to get a hold of customer service and they charge you to make small changes.
21 July 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave us a review, our customer feedback is highly important to us.
If you need any support with your booking you can get in touch with us at any time by using our messenger either inside My Account or our help centre.
We can see you are already in contact with our agents regarding your amendment and your query is being handled.
Kind regards,
Direct Ferries
Terrible communication from Direct…
Terrible communication from Direct Ferries led to double booking on ferry. Offcourse, when you try to cancel and request, it is not an option and not a single person to speak to. Will never use them again, be aware!!!
16 July 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave a review, we're always grateful for any customer feedback.
We appreciate that it can be frustrating not being able to make to cancel your booking when you need to. Because of this, whenever possible, we offer a variety of ticket types and an additional option to add cancellation cover to your booking as we understand that sometimes plans change!
You have purchased an Economy non-refundable booking that does not allow refund in any circumstances and this conditions were displayed during the purchase. Your other booking was made with another ferry company and therefore can not be cancelled due double booking. Please note that by booking through us you are still booking with a certain ferry company and therefore their terms and conditions apply. You can however amend both bookings to some later departure dates.
We are sorry that the conditions of your ticket do not allow your request on this occasion. For future bookings, where possible, we would suggest considering opting for a flexible tariff or adding our cancel for any reason protection so that you have the option to amend or cancel your booking if needed.
Kind regards,
Direct Ferries
The eymplee was very ruud
16 July 2025
Reply from Direct Ferries
Hello,
We greatly appreciate you taking the time to give your feedback.
We're sorry to hear that you had a negative experience, however it seems that your review is in relation to your experience at the port or on board the ferry. As this is not a review related to your experience of using the Direct Ferries website or interacting with the Direct Ferries Team, we’d kindly ask you to consider revising your star rating to reflect your thoughts on your experience with Direct Ferries.
We appreaciate your understanding and we will pass this feedback onto the ferry operator on your behalf. If there is anything else that we can help with, please let us know.
Kind regards,
Direct Ferries
Very professional
20 July 2025
July 2025 —Total scam
July 2025 —Total scam. Booked ahead by 60 days. Arrived at outbound ferry to Porto santo from Madeira (with them already cancelling our inbound return trip two days earlier and us then scrambling to buy a flight from Porto santo back to Funchal ). Then we arrive to board the Funchal ferry to find out they had cancelled both. Even though they emailed us and said we were still okay on the outbound. Ruined our trip and we are out over 500 dollars because the ferry was sold out. And nowhere booked to stay on Madeira. NEVER TRUST THIS COMPANY. Book direct. They did ultimately refund our ferry tickets but we lost a lot of money on Porto santo flights and hotels not to mention the stress of traveling to Madeira, getting up early, being excited to see Porto Santo and being completely disappointed and lied to by Direct Ferries. Total scam. Run from this company. Never again.
17 July 2025
Unprompted review
Reply from Direct Ferries
Good morning Brad,
Thank you for taking the time to provide your feedback; we sincerely appreciate any insights from our customers.
We regret to inform you that your return sailing was cancelled, and we understand the frustration this may cause. Due to the inherent nature of sea travel, delays and cancellations can occasionally occur. Whenever we receive notifications regarding such changes, we ensure that affected passengers are informed via SMS and email. Typically, cancellations or alterations to sailing times are a result of adverse weather conditions, and such decisions are made with the safety of our passengers in mind. As you correctly noted, the cancellation notifications were issued solely for the return journey, not the outbound. We must ascertain whether the outbound sailing was also cancelled on the same day due to safety concerns. We sincerely apologize for this situation and will provide you with an update shortly.
We apologize once more for the inconvenience caused and hope you understand that delays and cancellations are beyond our control.
Kind regards,
Direct Ferries
System error played twice
I booked a ferry ticket, the system gave a payment error. As a result, I tried and booked again. When I saw the next day that they booked it twice, no responsibility of efforts for reimbursement were taken after repeated request despite this being an error of their system and a relatively big amount of money.
18 July 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for you for taking the time to leave your review, we really appreciate all feedback.
We are sorry that you experienced issues on our website, we have passed on your feedback to our technology team to investigate the issue and make improvements so your next experience with our website will be much smoother.
Please note that the booking reference provided is not valid, we recommend you to contact us using the messaging channel to assist you accordingly.
Kind regards,
Direct Ferries
Good working booking system, quick booking confirmation
Very good and clear booking system, extra service options are pushed a bit to hard, very quick and adequate booking confirmation!
16 July 2025
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